RetailWire roundtable
Roundtable: Reverse Logistics & Returns
Recorded October 21, 2026
About this conversation
Returns affect customer loyalty, operations, inventory, profitability, and the overall shopping experience. This roundtable examines how retailers can build reverse-logistics processes that work better for both the business and the customer.
What the conversation covers
- How retailers are managing the growing operational and financial complexity of returns
- Where returned products can recover value instead of becoming an unnecessary loss
- How the returns experience can support customer loyalty without creating unsustainable costs
Featured in this video
Kelsey Augusterfer
Platform Operation and Production Support Manager · URBN
Brad Tidwell
Co-Founder · Zoom Retail Analytics
Sam Whisenant
GM of International Returns · Redo
Hosted by Chase Binnie · CEO · RetailWire