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IBM’s Agentic AI for Retail
IBM’s Agentic AI transforms retail operations from passive analytics to autonomous, goal-driven action. It enables intelligent agents to sense real-time data, forecast demand, adjust pricing, and trigger actions like replenishment or personalized promotions with minimal human input.
In this RetailWire Exclusive Interview, Chase sits down with Joe Dittmar, IBM’s Managing Director of Retail, to discuss the transformative potential of IBM’s Agentic AI across enterprise operations. From HR and finance to advertising approvals it reduces bottlenecks and enables faster, smarter decision-making.
A key highlight of the conversation is the concept of “Client 0,” IBM’s internal deployment of agentic AI, which serves as a proving ground for the technology. By applying these autonomous agents across different verticals, IBM demonstrates how businesses can unlock trapped capital, free up resources, and reinvest in growth and innovation.
Throughout the interview, Joe shares real-world insights into how AI-driven automation is reshaping workflows, enhancing efficiency, and giving organizations a competitive edge in a rapidly evolving retail landscape.
GET THE EBOOK
This eBook, co-produced by IBM, reveals how Agentic AI is Transforming Retail. Explore how AI is streamlining operations, boosting productivity, and enhancing customer experiences.
Watch how businesses can harness agentic AI to dramatically boost productivity across the enterprise. RetailWire and IBM discuss how autonomous AI agents can take on repetitive tasks and free up valuable resources.
Learn about the practical strategies for applying these capabilities to unlock efficiency, reduce bottlenecks, and redirect capital toward growth and innovation.
More Resources
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Why Businesses Must Rethink Security in an Era of Constant Change
All retailers share a commitment to maintaining safe, secure spaces for staff and customers, but retail security can be challenging at the best of times.
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Join Us to Discuss 2026 Retail Trends From NRF
Join us as we breakdown retail trends from NRF 2026
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[On Demand RetailWire Webinar] Are you Ready for 2026?
Learn how brands can move beyond traditional SEO to build lasting visibility and customer trust in an AI-driven world.
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AliExpress Empowers Sellers with Smarter Tools and New ISV Partnerships
Can Smarter Tools Help Make Selling Online Easier and Faster For U.S. Sellers? AliExpress Thinks So
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The Four Automations Every Ecommerce Store Needs
Are you leaving money on the table? For most ecommerce brands, abandoned carts are the single biggest leak in their sales funnel. In this mini course, Dalton Davis break down “The 7-Figure Abandonment Flow Recovery System”—a proven strategy designed to capture lost revenue and turn “almost” customers into loyal buyers.
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From Pain Point to Strategic Powerhouse: Rethinking Returns in a Circular Retail Economy
Turn returns into a strategic advantage, boost loyalty, profit, and sustainability with smarter, circular return solutions
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Beyond Automation: How Robotics and AI are Redefining Omnichannel Fulfillment
How DHL uses robotics and AI to transform omnichannel retail and enhance customer experience.
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Turn One-Time Shoppers Into Lifelong Loyalists
Discover how top retail and DTC brands are using AI-powered personalization and real-time data to turn post-holiday shoppers into year-round growth.
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Agentic AI is Transforming Retail. Are you Ready?
This eBook, co-produced by IBM, reveals how Agentic AI is Transforming Retail. Explore how AI is streamlining operations, boosting productivity, and enhancing customer experiences.
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[On Demand RetailWire Webinar] Beyond Search
Navigating the Shift to AI-Driven Brand Discovery As consumer discovery moves from Google to ChatGPT,…
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Grocery Trends 2025: Interview with PwC on Retail and CPG
Grocery Trends 2025: PwC’s Perspective on Retail and CPG GroceryShop 2025 gave me a front-row…
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[On Demand RetailWire Webinar] Owning Your In-Store Media
Owning Your In-Store Media How to Build a Future Proof Retail Media Network with Precision…
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The Triple-A Approach: How Retailers and Consumer Product Companies Can Unlock AI Value
Learn how to measure impact more effectively today!
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Leadership Interview: How Agentic AI is Transforming Retail
Watch the full interview now!
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Watch On Demand Now: Reimagining Retail Productivity With Agentic AI
Watch on demand now!
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Agentic AI is Transforming Retail. Are you Ready?
This eBook, co-produced by IBM, reveals how Agentic AI is Transforming Retail. Explore how AI is streamlining operations, boosting productivity, and enhancing customer experiences.
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Launch Smarter With Media That’s Proven to Resonate
This eBook, co-produced by Quad, reveals how leading brands are using pre-market testing, neuroscience, and real-world simulations to predict performance before launch. You’ll learn about messaging that resonates, packaging that drives behavior, and media that works harder.
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Join Us to Discuss 2026 Retail Trends From NRF
Join us as we breakdown retail trends from NRF 2026
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[On Demand RetailWire Webinar] Are you Ready for 2026?
Learn how brands can move beyond traditional SEO to build lasting visibility and customer trust in an AI-driven world.
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Turn One-Time Shoppers Into Lifelong Loyalists
Discover how top retail and DTC brands are using AI-powered personalization and real-time data to turn post-holiday shoppers into year-round growth.
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[On Demand RetailWire Webinar] Beyond Search
Navigating the Shift to AI-Driven Brand Discovery As consumer discovery moves from Google to ChatGPT, brands face a new challenge: showing up in an LLM-powered world. In this exclusive RetailWire webinar in partnership with SCAYLE Commerce Engine, we will be joined by Tarek Müller, Co-founder of ABOUT YOU Group to discuss AI and retail and…
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[On Demand RetailWire Webinar] Owning Your In-Store Media
Owning Your In-Store Media How to Build a Future Proof Retail Media Network with Precision This session, in partnership with Broadsign, will explore how retailers can take control of their in-store networks and create more relevant, scalable retail media offerings. The focus is on precision, ownership, and long-term growth.
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Watch On Demand Now: Reimagining Retail Productivity With Agentic AI
Watch on demand now!
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Get the Instant Link to Watch The Webinar with Retail Experts On Demand + Get 30 Slides
Get the Instant Link to Watch On Demand + Get 30 Slides
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Webinar: Supercharge Frontline Collaboration & Communication
Join Retail Experts for a live webinar on how mobile collaboration tools are reshaping the future of retail operations.
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[On Demand] Are you Ready for 2026? Redefining Customer Experience in the AI Era
Learn how brands can move beyond traditional SEO and build lasting visibility and customer trust in an AI-powered world.
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[On Demand] Turn One-Time Shoppers Into Lifelong Loyalists
Discover how top retail and DTC brands are using AI-powered personalization and real-time data to turn post-holiday shoppers into year-round growth.
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[On Demand RetailWire Webinar] Retention Tactics You Can Steal for 2026
Discover how top retail and DTC brands are using AI-powered personalization and real-time data to turn post-holiday shoppers into year-round growth.
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Grocery Trends 2025: Interview with PwC on Retail and CPG
Grocery Trends 2025: PwC’s Perspective on Retail and CPG GroceryShop 2025 gave me a front-row seat to some of the biggest shifts happening in retail and the consumer goods space. Spending time with PwC’s retail and CPG leaders, Carla DeSantis and Kelly Peterson, I learned there’s more change happening now than ever before. What’s driving…
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Leadership Interview: How Agentic AI is Transforming Retail
Watch the full interview now!
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Is Expert-Led Content the Future of Retail? How Trust and Education Are Shaping Consumer Purchases.
Discover how The Desire Company are transforming retail with expert-led content that builds trust, drives conversions, and lives right on the product page.
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