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Discussion
Jan 16, 2003
George Anderson

By George Anderson


Some of the best companies to work for may be retailers (see
RW 1/7/03, Happiness is Working Retail
) but those cases appear to be the
exception to the rule.


CareerBuilder’s On the Job 2002 survey on job satisfaction found that only 42 percent of retail employees are satisfied with their jobs while 36 percent are dissatisfied. This compares to 50 percent of workers in other industries expressing satisfaction and 29 percent who report being unhappy.


Richard Castellini, a retail industry expert at CareerBuilder spoke to HRnext about the study’s findings. “Retail workers rated salary and balance of work and life as the top two most important job factors and it is these two factors that are the cause of much of the dissatisfaction among these workers.”


Moderator’s Comment: Why do some retailers seem to
be able to “afford” to keep their people happy while remaining successful while
others do not?


The study also reports that 43 percent of retail respondents
said they plan to move on to better jobs (presumably outside of retail) within
the next year.
[George
Anderson – Moderator
]

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