Store Closings Bring Opportunities for Others

Jan 23, 2003
George Anderson

By George Anderson

One Michigan-based retailer is reporting that Kmart’s problems have been good for its business.

According to Meijer, its stores in the metropolitan Detroit area are “busy signing up new customers while Kmart shoppers look for new outlets to fill their prescriptions.”

Mike Major, vice president of Pharmacy, Meijer stores said in a released statement, “As soon as word hit the streets that some Kmart stores/pharmacies were potentially closing, our phone started ringing. Kmart customers were concerned with store closings and future closings. Anxiety over where they would be getting their prescriptions filled was quite evident. We have been able to calm their fears and provide them with even more services.”

Moderator’s Comment: Do you expect retailers to step-up
their consumer communications to target Kmart shoppers in areas where stores
are closings?

Anderson – Moderator


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