Service, What Service

Discussion
Mar 04, 2003
George Anderson

By George Anderson


A survey from Zagat says New York is “the best place in the world to shop” but it could be a lot better if sales people would just smile a little.


Tim Zagat told Reuters, “When you walk into a store and it’s too crowded, there are long lines, people don’t smile at you at the counter, you’re losing a lot of what people go shopping for — and that is fun.”


He added, “Crowds and lines come with the territory, but many New York restaurants manage to employ smiling hostesses and waiters, so unfriendly retail service cannot simply be chalked up to New York surliness.”


Moderator’s Comment: Why do so many stores fail at
customer service?


This goes way beyond Manhattan. [George
Anderson – Moderator
]

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