Home Depot to Let Customers Do It Themselves

Discussion
Dec 03, 2002
George Anderson

By George Anderson


Home Depot has taken a step in addressing its information technology and customer service issues with the announcement that the DIY retailer will be adding self-service checkouts from NCR in 800 of its stores by the end of next year.


The company also announced that it is buying 40,000 computers from Hewlett-Packard. Home Depot will be using IBM data management software to identify and analyze shopping behavior.


Bob DeRodes, chief information officer, Home Depot told Reuters, “It’s important to us to get better platforms in our stores so that we can raise the level of service to the customer and get better tools to our associates.”


Moderator’s Comment: What is your reaction to Home
Depot’s announcement about its plans for improving IT?


We’d still prefer if we could find someone to help us
when we’re in the store on a weekend. [George
Anderson – Moderator
]

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