Filene’s Kicks Sisters Out of Basement

Discussion
Jul 14, 2003
George Anderson

By George Anderson


Two sisters, self-described loyal and longtime shoppers, have been asked by
the chain to find somewhere else to buy their clothes, reports The Associated
Press
.


The women received a letter from David Sherer, vice president of loss prevention
at Value City Department Stores (owner of Filene’s Basement) which stated, “Given
your history of excessive returns and your chronic unhappiness with our services,
we have decided that this is the best way to avoid any future problems with
you and your sister.”


Moderator’s Comment: What is your reaction to Filene’s
Basement banning these customers from shopping in its stores?


We couldn’t help wondering if this is one of those instances
Sol Price would have qualified as an intelligent loss of business?

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1 Comment on "Filene’s Kicks Sisters Out of Basement"


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jessica bonaparte
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jessica bonaparte
15 years 1 month ago

I work in a retail environment, and it is a shame that some of a store’s regular customers are the ones who repeatedly return/exchange merchandise for price adjustments, coupons adjustments, worn, damaged, used or just feel that because they may spend a certain amount of money in their favorite store/company they are… “part owners”, and demand special attention from management and associates. Well, it doesn’t work that way. A company has a right to protect its assets when it is stolen by selective, dishonest customers who always wants something for nothing. Hooray for Filene’s for taking control/protecting their store, and merchandise. Honesty is still the best policy…(give it to charity if you do not want it).

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