Filene’s Kicks Sisters Out of Basement
By George Anderson
Two sisters, self-described loyal and longtime shoppers, have been asked by
the chain to find somewhere else to buy their clothes, reports The Associated
The women received a letter from David Sherer, vice president of loss prevention
at Value City Department Stores (owner of Filene’s Basement) which stated, “Given
your history of excessive returns and your chronic unhappiness with our services,
we have decided that this is the best way to avoid any future problems with
you and your sister.”
Moderator’s Comment: What is your reaction to Filene’s
Basement banning these customers from shopping in its stores?
We couldn’t help wondering if this is one of those instances
Sol Price would have qualified as an intelligent loss of business?