Companies Prepare for Business Warfare
By George Anderson
Oorah! Businesses are getting their workforce ready to do competitive battle with Marine-style training.
One such company, Jack & Jill Ice Cream’s Food Service Division, wanted to train its customer service staff to handle calls more effectively. Jack & Jill’s sales manager, Michelle Davis, turned to Business Battlefield Seminars of Coopersburg, Pa. to get her group in fighting trim.
Employees from the company were divided into groups and each chose a commander. They then simulated battle scenarios as a group.
The exercise, Ms. Davis told The Courier-Post of Cherry Hill, NJ, “took us out of our element and broke the ice. I think it built morale within the group.”
Matt Daniel, owner of Business Battlefield Seminars, said groups are debriefed after each exercise for members to draw parallels between that experience and specific situations they face at work.
“These missions help people realize who is on their team and what is needed to get the job done,” he said.
Moderator’s Comment: Is there a particular school or philosophy of management that you believe is most successful in retailing and other organizations?
From Sun Tzu to the Dali Lama, it sometimes appears as though there are many philosophies on how to lead and manage as there are companies. –
George Anderson – Moderator