Businesses ban deliveries of employees’ online orders
Several British headlines recently announced employers’ bans on workplace deliveries. Initially, it seemed an obvious solution. Online shoppers who couldn’t be home for delivery received parcels at work. The unintended consequence was the cost of receiving and processing non-business related deliveries, which made employers unhappy.
Several people were quoted claiming 30 to 40 percent of parcels received in London offices are personal with a 20 percent increase on the previous year. One even maintained 80 percent of parcels in their mailroom last Christmas were personal.
Workplace deliveries are so far apparently preferred by many to other emerging options—click and collect, lockers, convenience store or train station pick-up points. Time, and flexibility, may eventually weight in these emerging options favor. Collection points generally keep longer hours than offices. Drop-off locations can be closer to home.
There is little information on the way deliveries split between workplace, home and collection points. Yet Sophie McCarthy, retail analyst at Conlumino, assured RetailWire that workplace deliveries are increasing. The reasons, she believes, include not having to wait whether collecting from a third-party or a courier to your own door.
Photo: FedEx newsroom
By all indications, bans of personal deliveries at U.S. work offices are still rare. As alternatives become easier and employers harsher as e-commerce continues to expand, the days of workplace deliveries could be numbered.
- You’ve got too much mail: why employers are cracking down on personal deliveries – The Guardian
- Employers ban staff getting parcels delivered to them at work because post rooms can’t cope with mountains of online shopping – Daily Mail
- Total Retail 2015: Retailers and the Age of Disruption – PWC
Do you see American businesses cracking down on personal deliveries in offices? To what degree would any workplace-delivery ban impact e-commerce’s growth prospects?