Retail News
Brick-and-Mortars Having Better Success with Customer Loyalty
CRM Daily 06/11/2004According to Forrester Research, 80 percent of Wal-Mart customers expressed loyalty to the retailer, in contrast to the less than 46 percent of Amazon.com customers who responded similarly.
Discussions
Check out RetailWire's Engaging Online Discussions Featuring Our Exclusive Braintrust!