Zach Zalowitz

Director, Retail Consulting, Envista

Zach Zalowitz is the Omnichannel Solutions Lead for SCApath, a retail supply chain consulting firm specializing in strategy and systems implementation. He has worked with over 40 leading suppliers over the last two decades on key digital transformation projects in a number of roles. Zach is widely considered a triple threat in the consulting space, having an extensive background across leading Distributed Order Management Solutions (IBM, Manhattan Associates, Aptos), a full understanding of store and call-center operational execution, and thirdly in change-management aspects of the transformation.

Prior to his role at SCApath, Zach co-led the Design Lead team within Manhattan Associates Order Lifecycle Management Professional services, where he was one of the first OMS U.S. consultants. He has spoken on the topic of Order Management at numerous events, most recently at NRF, and has been quoted in a handful of leading digital publications.

Zach has a Bachelors Degree from the University of Tennessee, Knoxville, focusing on Supply Chain Management and a collateral in Marketing. When not focused on Omnichannel and OMS, Zach is an avid music producer and hiker, recently having ascended Kilimanjaro.

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  • Posted on: 09/29/2021

    Will layaway programs go away for good (or bad)?

    I couldn't agree with you more. The bubble here will burst, at some point.
  • Posted on: 09/29/2021

    Will layaway programs go away for good (or bad)?

    Layaway as a concept, in this modern area -- to me is dead. It's complicated and messy from a process and IT perspective now that BNPL is growing in adoption. The shift of responsibility for payment needs to move to a third party in my mind, and the retailer should be getting this inventory off their books, collecting cash and increasing the inventory turn -- and AfterPay and the like should be rewarded, in the feeds and APR gained, for taking on the risk of payment. "Layaway is dead, long-live BNPL!"
  • Posted on: 09/27/2021

    Will reducing seasonal hires pose a big risk for Target?

    One of the more successful retailers in the U.S. makes a calculated decision, and that decision benefits their associates and the retailer has low attrition with employees. What's the "risk" we're asking about? The alternative is to re-hire the same amount of seasonal hires (they've dropped it around 23 percent and shifted those hours to current employees), and impact existing associates' morale and well-being (which in the non-peak months they'll have to rectify potentially). I'm not seeing the downside in terms of "risk."
  • Posted on: 08/02/2021

    Has Simone Biles struck marketing gold at the Tokyo Olympics?

    Michael Phelps was going through similar things. He has made it into opportunities and I don't believe it has backfired on him whatsoever. He did deal with his mental health issues in a different way than Ms. Biles did, but to each their own.
  • Posted on: 07/16/2021

    Will retailers be jilted by the trend toward micro and hybrid weddings?

    So I'll present an "expert opinion" here because I got married 11 months ago mid-pandemic, and had around 45 people at the wedding. Here's a quick recap:
    1. We bought 70 percent of the stuff for it from Etsy, the other 30 percent Amazon;
    2. Saved a ton on furniture, dance floor and reception itself;
    3. Was MUCH more intimate, and we actually got to talk to everyone;
    4. Saved money, put it into our dream house, and were none-the-lesser for it.
      1. If I were a betting man, I'd say the trend stays even after COVID-19 is over, whenever that's going to be. :)
  • Posted on: 06/09/2021

    Is now a good time for retailers to open new stores?

    Somewhat lengthy answer, but it depends really. Some of the brands you pointed out are bargain retailers operating on a "stack them high and let them fly" model. That's a customer experience needing a store. If you want bargain hunting online, then go to a marketplace like eBay or Amazon. The other end of the spectrum looks to be athleisure, which for me personally, I want to go into a store to check out and try on. You could make an argument that as Lululemon becomes more a generalized brand and less a "boutique" (now more for the masses, I mean) that they were under-developed in terms of number of stores. Warby Parker is the confusing one. I like their "we'll send you five, you send back what you don't want" so it seems odd they would keep adding stores if they were doing well with e-commerce. Bonobos too, which to me has fallen off from the buzz a few years back.
  • Posted on: 04/13/2021

    Will Bed Bath & Beyond’s new ad help change how consumers see the retailer?

    Agreed Suresh - the ad "feels good" but it's only as good as their execution against the new vision which is more than just a new branding and advertising, right?!
  • Posted on: 04/13/2021

    Will Bed Bath & Beyond’s new ad help change how consumers see the retailer?

    100 percent agree with you, Rick.
  • Posted on: 04/13/2021

    Will Bed Bath & Beyond’s new ad help change how consumers see the retailer?

    New stores look good but they are few and far between, and I'm not sure where the new rebranded stores are or why I'd go there out of the blue. Good points, Richard!
  • Posted on: 04/13/2021

    Will Bed Bath & Beyond’s new ad help change how consumers see the retailer?

    As the resident Millennial(ish), I can tell you that my generation is kind of geared more towards going to Target or The Container Store for home needs. While the new message is spot on, this has more to do with their ability to convert existing stores to the new layout and merchandise mix, and I don't see that happening at scale in the near future. For now, we're still likely to look at Bed Bath & Beyond as the heavy promotion company and Target as the more upscale home center (pronounced: Targét, with an accent). It's going to take them a while to rebrand away from the heavy discount company that they've built their legacy on.
  • Posted on: 04/12/2021

    Will faster deliveries prove to be a valuable loyalty perk for Gap?

    The underlying issue here is one of inventory strategy and operationalizing order management, not of using a customer loyalty score to influence fulfillment. This is a solution to a problem, but it does not speak to the core problem of increasing the number of loyal customers and incentivizing them to become more avid shoppers. This may have the adverse effect of prioritizing loyal customers to the detriment of existing customers.
  • Posted on: 03/30/2021

    Will Bed Bath & Beyond achieve its omni-always dream with its latest digital-first moves?

    I'm excited for not just these two hires, but the commitment that the new leadership has in hiring top talent from leading retailers that have already mastered "omni-always." I think this is going to come down to culturally turning around what was a complacent organization that was okay with status quo in the market. Status quo in retail means Chapter 11, and as much as I've seen Bed Bath & Beyond try to "become omni" since their initial investments back in early 2010s in new commerce technology, I do not think this change is going to happen in the coming year or two. I think it will bear fruit in years three to five, so I'm hoping they're setting some high aspirations for what "omni-always" means in 2023 and beyond (pun intended). What does everyone else think?
  • Posted on: 03/29/2021

    King Soopers: Killed in the line of retail duty

    1000 percent Paula - Sadly, I don't see enough major stores with active patrol/security. I'd expect this in a Target, for example. It's incumbent on the retailer to provide security to their employees and customers. Specifically for their employees. Verbal abuse is something to be protected against, second only to physical abuse. I saw recently a video of Bath & Body Works employees in an altercation with customers, where the customer was out of control. How that disagreement evolved is beyond me -- but just goes to show no environment is truly safe unless the retailers themselves make it a safe place.
  • Posted on: 03/29/2021

    King Soopers: Killed in the line of retail duty

    Hi Nikki! So absolutely agree on the "getting back to normal" comment. You're spot-on, the pressure cooker of the last year is by no means over and people need a natural way to alleviate and normalize that stress.
  • Posted on: 03/29/2021

    King Soopers: Killed in the line of retail duty

    Agreed Neil, specifically on your points about training to deal with day-to-day conflicts.

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