PROFILE

Zach Zalowitz

Director, Retail Consulting, Envista

Zach Zalowitz is the Omnichannel Solutions Lead for SCApath, a retail supply chain consulting firm specializing in strategy and systems implementation. He has worked with over 40 leading suppliers over the last two decades on key digital transformation projects in a number of roles. Zach is widely considered a triple threat in the consulting space, having an extensive background across leading Distributed Order Management Solutions (IBM, Manhattan Associates, Aptos), a full understanding of store and call-center operational execution, and thirdly in change-management aspects of the transformation.

Prior to his role at SCApath, Zach co-led the Design Lead team within Manhattan Associates Order Lifecycle Management Professional services, where he was one of the first OMS U.S. consultants. He has spoken on the topic of Order Management at numerous events, most recently at NRF, and has been quoted in a handful of leading digital publications.

Zach has a Bachelors Degree from the University of Tennessee, Knoxville, focusing on Supply Chain Management and a collateral in Marketing. When not focused on Omnichannel and OMS, Zach is an avid music producer and hiker, recently having ascended Kilimanjaro.

To learn more, visit: www.scapath.com

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  • Posted on: 04/13/2021

    Will Bed Bath & Beyond’s new ad help change how consumers see the retailer?

    Agreed Suresh - the ad "feels good" but it's only as good as their execution against the new vision which is more than just a new branding and advertising, right?!
  • Posted on: 04/13/2021

    Will Bed Bath & Beyond’s new ad help change how consumers see the retailer?

    100 percent agree with you, Rick.
  • Posted on: 04/13/2021

    Will Bed Bath & Beyond’s new ad help change how consumers see the retailer?

    New stores look good but they are few and far between, and I'm not sure where the new rebranded stores are or why I'd go there out of the blue. Good points, Richard!
  • Posted on: 04/13/2021

    Will Bed Bath & Beyond’s new ad help change how consumers see the retailer?

    As the resident Millennial(ish), I can tell you that my generation is kind of geared more towards going to Target or The Container Store for home needs. While the new message is spot on, this has more to do with their ability to convert existing stores to the new layout and merchandise mix, and I don't see that happening at scale in the near future. For now, we're still likely to look at Bed Bath & Beyond as the heavy promotion company and Target as the more upscale home center (pronounced: Targét, with an accent). It's going to take them a while to rebrand away from the heavy discount company that they've built their legacy on.
  • Posted on: 04/12/2021

    Will faster deliveries prove to be a valuable loyalty perk for Gap?

    The underlying issue here is one of inventory strategy and operationalizing order management, not of using a customer loyalty score to influence fulfillment. This is a solution to a problem, but it does not speak to the core problem of increasing the number of loyal customers and incentivizing them to become more avid shoppers. This may have the adverse effect of prioritizing loyal customers to the detriment of existing customers.
  • Posted on: 03/30/2021

    Will Bed Bath & Beyond achieve its omni-always dream with its latest digital-first moves?

    I'm excited for not just these two hires, but the commitment that the new leadership has in hiring top talent from leading retailers that have already mastered "omni-always." I think this is going to come down to culturally turning around what was a complacent organization that was okay with status quo in the market. Status quo in retail means Chapter 11, and as much as I've seen Bed Bath & Beyond try to "become omni" since their initial investments back in early 2010s in new commerce technology, I do not think this change is going to happen in the coming year or two. I think it will bear fruit in years three to five, so I'm hoping they're setting some high aspirations for what "omni-always" means in 2023 and beyond (pun intended). What does everyone else think?
  • Posted on: 03/29/2021

    King Soopers: Killed in the line of retail duty

    1000 percent Paula - Sadly, I don't see enough major stores with active patrol/security. I'd expect this in a Target, for example. It's incumbent on the retailer to provide security to their employees and customers. Specifically for their employees. Verbal abuse is something to be protected against, second only to physical abuse. I saw recently a video of Bath & Body Works employees in an altercation with customers, where the customer was out of control. How that disagreement evolved is beyond me -- but just goes to show no environment is truly safe unless the retailers themselves make it a safe place.
  • Posted on: 03/29/2021

    King Soopers: Killed in the line of retail duty

    Hi Nikki! So absolutely agree on the "getting back to normal" comment. You're spot-on, the pressure cooker of the last year is by no means over and people need a natural way to alleviate and normalize that stress.
  • Posted on: 03/29/2021

    King Soopers: Killed in the line of retail duty

    Agreed Neil, specifically on your points about training to deal with day-to-day conflicts.
  • Posted on: 03/29/2021

    King Soopers: Killed in the line of retail duty

    Thanks Rick! Yes, separate topic - It's been sad to see a rise in front-line workers taking the brunt of upset customers, specifically in this last year. Tensions around the end of the year and around January 6th have had people acting more passionately than before, and the politics of the pandemic have unfortunately seeped into the retail main stage. I've witnessed this first hand in the suburbs of Atlanta. To the question being asked: I'd simply say that people feel more entitled than ever, and my take is that social media, not "customer is always right" is the cause of that. Retailers should begin to train on conflict resolution, which is a sad reality but a necessary one.
  • Posted on: 03/29/2021

    King Soopers: Killed in the line of retail duty

    I'm somewhat at a loss here. I hope I'm not overthinking it, but is this article conflating abuse of retail employees with the horrific act of a mass-shooting? What am I missing from this, was the shooting caused by a disagreement in the store (I have not heard that, yet).
  • Posted on: 03/16/2021

    Which retailers are the most innovative in the business?

    Great call outs on Sephora David!
  • Posted on: 03/16/2021

    Amazon is not playing games (oh, yes it is) with warehouse worker performance

    Great call outs Suresh. It's important to have speed, but WITH accuracy. Love your comments on long-term impacts. It's interesting to see all the hype without the research (yet) on psychological impacts.
  • Posted on: 03/16/2021

    Amazon is not playing games (oh, yes it is) with warehouse worker performance

    Agreed Ken!
  • Posted on: 03/16/2021

    Amazon is not playing games (oh, yes it is) with warehouse worker performance

    Our own UX teams have really been diving into this topic lately, and what I've found through our research is that sometimes gamification is not as motivating as people want. From the details of the article I read yesterday, some of the extrinsic motivators aren't actual dollar values, rather they are giving virtual/digital toys. I think the risk sometimes is thinking that gamification is simply points, leaderboards, and badges. It's much more than that. On the intrinsic front, things like socialization of your performance are created motivators (pro) but the con here is that you could potentially create rifts between works as to who's "best" vs. "not as good," which could be demotivating.

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