Warren Thayer

Editorial Director & Co-Founder, Frozen & Refrigerated Buyer

Warren Thayer is the editor and managing partner of Frozen & Refrigerated Buyer. Before going off on his own in June 2009, he was editorial director and associate publisher of Refrigerated & Frozen Foods Retailer, published by BNP Media.

Previous to this position, Warren was for 13 years the editor-in-chief of Frozen Food Age. He has written for a variety of trade and consumer publications – including Business Week, The Christian Science Monitor and The Boston Globe – and edited a successful book on computer-assisted ordering for mass merchandisers. He has also written or consulted for Citibank, Price Waterhouse, Merrill Lynch and consumer products manufacturers.

Warren has appeared twice on CNN to discuss merchandising, and is a frequent speaker at industry events. Raised on a dairy farm, he graduated from Boston University in 1970 with a degree in journalism. With the exception of eight years in corporate advertising and sales, he has been a writer and editor.

After 20 years in metro New York City, he and his family moved to rural Norwich, Vermont, where he continues his work via the internet (when he is not kayaking or hiking). In Norwich, he is a volunteer firefighter, writer for a local newspaper and the town meeting moderator. He and his wife, Toni, have three children and one grandchild.

  • Posted on: 03/24/2021

    Walmart uses brutal self-assessment in omnichannel turnaround strategy

    I see few specifics of how Walmart would do much more than match the offering of Amazon. Doing that alone will cost them plenty at a time when Wall Street is getting a tad bearish on them. And most vendors I know are angrier than ever about Walmart's trade relations strategies, fines and bullying tactics. These factors will also be headwinds. I, like others here, also see this as more a recognition of reality by Walmart rather than anything groundbreaking. Sorry, I've been a fan of Walmart for many years, as most of you know, but I'd need more information to believe that tough times are not ahead.
  • Posted on: 03/15/2021

    How much HQ space will disappear as hybrid work becomes a retailing thing?

    One size doesn't fit all! Some people are going to want to come back and work in an office, some won't. Some people will be attracted to businesses that let them work remotely. Some won't. It'll all settle out in time. I've worked out of my house, and run a staff from all over the country, for a little over 20 years. Staff gathers at conventions and occasional in-person meetings. Working remotely is easier than ever and I wouldn't be surprised to see 30 percent less office space in three to five years. As companies evolve to this newish normal, some will succeed and some will fail. Just like always.
  • Posted on: 01/28/2021

    Will vaccine reluctant Americans slow the retail comeback from COVID-19?

    Spot on, Ryan!
  • Posted on: 01/08/2021

    Shopify dumps Trump’s stores from its platform

    "It's a free country," but ... "you are judged by the company you keep."
  • Posted on: 01/06/2021

    How did QR codes go from DOA to killer app?

    Once we went from having to download an app to make QR codes (not!) work to having them interact seamlessly with our phones, it was a sea change. Not much more to it than that.
  • Posted on: 01/05/2021

    Albertsons ditching in-house drivers to deliver online orders

    It's all about cost, and the hassle of acquiring and keeping employees for non-core competencies. Nothing really unexpected. I suspect others will follow in California and other places if/when it becomes advantageous. Hypocrisy? More like standard operating procedure in our industry today. Nobody really expects loyalty from larger retailers anymore, do they?
  • Posted on: 12/15/2020

    What if Barnes & Noble had produced ‘The Queen’s Gambit’?

    To quote John McEnroe, "You cannot be serious!"
  • Posted on: 09/21/2020

    Patagonia wants to ‘Vote the a**holes out’

    Good move for Patagonia, although I cringe slightly as I, um, "ripen," and wish for something more inclusive and less, well, hostile, in an effort to bring us together (ha!). In my 50s: Vote the a**holes out. In my 60s: Vote the jerks out. In my 70s: Vote green. (but quietly wonder if Vote the a**holes out is a better choice.)
  • Posted on: 07/27/2020

    Are boycotts becoming bigger risks?

    I used to put bumper stickers on my car from time to time. But now, there are too many crazies on all sides. Making a seemingly innocuous statement can draw irrational fury. It's always best to consider the risks (and they can be palpable), so generally, I just go about my business quietly and try to be kind to everyone. I take a stand when it's within my sphere of influence and I know I couldn't look myself in the mirror the next day if I didn't act.
  • Posted on: 06/01/2020

    Is it safe to bring back food sampling?

    Too soon. Perception is a reality you have to deal with, and too many people perceive sampling to be risky now. I doubt that will change in the near future. Like Ryan, I'd need to see more specific details, but my gut instinct is "no." Just heard today that the National Frozen & Refrigerated Foods Association is going "from in-person to virtual," and that's in OCTOBER. I think Costco will ultimately do a great job at bringing sampling back, when the time is right. Same for HEB.
  • Posted on: 04/07/2020

    Pre-bagged produce proves popular during pandemic

    I don't see this trend continuing to a significant degree after the pandemic. There are good reasons for it now, but spoilage of fresh produce is an issue in many households, and food gets tossed. We increasingly recognize how bad that is. Over in frozen foods, we're seeing a huge jump in frozen veggies. That won't continue, either, but it may have somewhat of a lasting bump since many more people are using/trying them now, and trial generally helps. Or maybe people just feel more secure having a freezer full of veggies and a spare room for toilet paper!
  • Posted on: 11/04/2019

    Should McDonald’s CEO have been fired over a ‘consensual relationship’?

    Forty years ago, I became involved in a consensual relationship with my boss. Few people knew until we got engaged, and we're still married, now with kids and grandkids. I sometimes kid her that she's still my boss. We're glad neither of us was fired! Come on, lighten up! Love happens when and where it happens.
  • Posted on: 10/28/2019

    What will drive food trends for 2020?

    From my conversations with many frozen/refrigerated manufacturers, plant-based is spurring a tremendous number of new products. These manufacturers don't see the plant-based movement as niche or media-driven, and I don't either. And from their continued and growing presence on supermarket shelves, in fast feeders and even c-stores, plant-based is a big deal. Not the whole ball of wax, but definitely more than niche.
  • Posted on: 07/22/2019

    Should retailers hire more ex-cons?

    Having volunteered in a halfway house for ex-cons, I know the extreme difficulty they have re-integrating with society and how difficult it is for them to find work. Understandably, these factors raise the rates of recidivism substantially. From my experience, the clear majority of the formerly incarcerated are eager to work and get their lives back on track. I don't see a good reason to hold back for a year or so before hiring them; imagine yourself facing the pressure of trying to find a job when you have a record, poor living conditions, a need for income (and food!), and constant rejection. I'd recommend giving these people a shot sooner, rather than later. Having said that, it obviously doesn't always work out. Careful screening, and keeping a close eye on these new hires, is essential for your business and for your customers.
  • Posted on: 07/22/2019

    Is Amazon’s deal with indie brands a Faustian bargain?

    "Faustian" is too gentle a term here.

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