PROFILE

Rick Moss

President, Co-founder, RetailWire

Along with partners Al McClain and Santi Briglia, Rick Moss is responsible for conceiving and building RetailWire.com. Principally, he spearheads the content and functional design of the site, along with handling other administrative and creative duties.

  • Rick’s career in retail trade communications stretches back to 1981 with the start-up of Retail Insights, a ground-breaking video trade magazine. He headed the production and design team for that series of programs until 1993, when, along with partner Santi Briglia, he formed Further Media, a communications design company.
  • With Further Media, Moss and Briglia produced a diversity of b2b communications for the likes of IBM, CMP/InformationWeek, Dean Foods, Ralston Purina and GE. Although primarily concentrated on web design and management, Further Media also designed for video, print and interactive disk.
  • In 1998, out of a partnership between Further Media and Al McClain’s Media Connection, came IdeaBeat.com — the retail industry’s most innovative online community. Rick served as President, overseeing content and strategic partnerships.

Rick is also a contributor to blogs and news publications, typically writing on the impact of future technologies. His opinion pieces have appeared in USA Today and Forbes.com.

He is the author of three novels: the speculative fiction thriller, Ebocloud (2013). Tellers (2016), about a tragedy that befalls a Hudson Valley farming collective, and Impossible Figures (2020), a satirical exploration of the relationship between art and science.

Rick’s writing, artwork and musical pursuits are showcased on his website: rickmoss.art

Rick resides in Brooklyn, New York with his wife Catherine. They have two grown daughters, Alison and Genna.

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  • VIEW COMMENTS
  • Posted on: 09/13/2021

    Is the government’s vaccination mandate plan good for retail?

    Hi Rich. First, to be clear, RetailWire is a moderated forum. We choose which comments we wish to post with the goal of publishing the most useful content for our audience of business leaders. So when we choose not to publish a comment, we don't consider it "blocking," we consider it making an editorial decision. Secondly, we published all comments submitted to this discussion today with the exception of one and, as it happens, the one we chose not to publish was pro-vaccine and dismissive of those with opinions such as yours. We felt it expressed sentiments in a way that would be anti-productive to our intelligent discussion and possibly inflammatory.
  • Posted on: 08/19/2021

    Lagging distributors send restaurants grocery shopping

    A message posted online by our local go-to spot for (the best darn) Asian/Soul Food chicken wings (you're ever going to eat): "To Our Dear Customers, 2021 has come with some unforeseen challenges brought on by the pandemic of 2020. We have fought hard to keep our prices the same while maintaining the quality and consistency of our product. Unfortunately due to high demand and compromised supply chains, this is no longer sustainable for our small business. You will see some changes to our menu, ordering platforms and pricing within the next coming days. We will do our best to keep up with the demand of our customers but some things are out of our control. We may be unable to fulfill orders or we will sell out and have to close earlier than our scheduled hours. For these inconveniences, we apologize and we thank you for your continued patience and support. With love, Wangs"
  • Posted on: 08/18/2021

    Should grocery stores retire the ethnic aisle?

    I agree, Richard — sort of. I am drawing a parallel to organics because, in a similar way, grocers need to figure out what's most convenient for their shoppers. Then again, category managers are human and may have preconceptions of how a health-conscious shopper wants to shop, or where a shopper looking for soy sauce would go to find it. To a large degree, I believe, grocers have trained shoppers to think in these categorical ways. Should they un-train them? Just because it's currently more convenient to think in ethnic categories that doesn't mean it should or will always be so.
  • Posted on: 08/18/2021

    Should grocery stores retire the ethnic aisle?

    Quite the conundrum. I'm sure grocers don't want to be perceived as racial profilers. A recent experience I had, to me, points out the complication. I went to my local grocer to pick up some coconut oil. I typically find the coconut milk in the "International" section, so that was my first stop, but no coconut oil among the other coconut products (positioned along with the other Asian offerings). I found it instead in the conventional oils aisle on the other side of the store — three choices positioned on the top shelf, all labeled "Organic". So apparently coconut oil transitioned from an ethnic product to a healthy product. This market had integrated its healthy/organic offerings throughout all categories years ago. Apparently finding all the organics in one place is no longer deemed convenient enough to warrant its own section. Decisions, decisions.
  • Posted on: 07/12/2021

    Target and Chipotle are watching TikTok video resumes to find workers

    This seems like a wonderful solution if a company is seeking spirited extraverts — certainly the right profile for many retail positions. But I wonder how many talented but camera-shy candidates will be overlooked. Do you want to skew your IT department hiring toward candidates who perform well on camera?
  • Posted on: 07/09/2021

    Retailers still have a COVID-19 problem

    I'm with you on this, Bob. Retailers should primarily consider the welfare of their employees and, in these areas, offer them more protections, just as they would if they worked in crime-ridden neighborhoods. But to expect them to act as enforcers for the general populace is unfair. Perhaps they can help disseminate helpful information but, though we like to think education cures ignorance, apparently that principle no longer applies to many Americans.
  • Posted on: 06/15/2021

    How will companies manage a staff of vaccinated and unvaccinated workers?

    I'm not advocating for firing employees who a) must work among others and b) refuse to be vaccinated, Ken, but I think an employer should have the right to do so. I agree that in a lot of situations there are other more reasonable approaches, but I think every business is different and sometimes an unvaccinated worker is too high a risk. As for the risks associated with being vaccinated, they certainly pale in comparison to being infected, and working among others who aren't vaccinated greatly increases your chances of the latter. I think people have the right to make poor decisions about their own health, but not bring them to the office with them.
  • Posted on: 06/15/2021

    How will companies manage a staff of vaccinated and unvaccinated workers?

    I think you're missing the point, Ken. First of all, the article is referring to office environments, not stores, so I'm going to keep my comments relevant to those situations. I don't think there's much risk that, say, an infected but asymptomatic, vaccinated worker would transmit COVID to a non-vaccinated worker. I doubt many employers worry about that. What employers want is a healthy workplace. If, say, 40% of workers returning to a reopened office are unvaccinated and fail to take proper precautions (masks, distancing, etc.), there's a high likelihood they'll spread the now virulent strains of the disease to one another and the employer will have a mini-office plague on their hands with a large portion of their workforce incapacitated. It would be much better to keep those unvaccinated workers functioning out of their home offices. It's simply smart business practice. Also, I believe the drug manufacturers are claiming that the vaccines are 90% effective, not 100%. No vaccines are ever 100% effective. I don't think 90% effectiveness constitutes "duping" the public. It's doing the job they set out to accomplish.
  • Posted on: 05/25/2021

    Can retailers afford to keep paying associates less than $15 an hour?

    I agree: the cost of childcare is a massive problem and is threatening economic recovery. If retailers want to get the best workers, they should do whatever they can to offer childcare benefits and support legislative efforts at the state and federal level.
  • Posted on: 04/30/2021

    Shipt and its gig workers deal with phishing attacks

    I agree, Suresh, about the use the "hacking" term. We just revised our story accordingly. Thanks for pointing that out.
  • Posted on: 04/28/2021

    Do five-star ratings systems have a ‘positivity’ problem?

    Every system has its flaws, but it sure seems like some built-in corrections and possibly real human intervention is needed. On the movie review site, Rotten Tomatoes, which goes by critics reviews, Citizen Kane has been overtaken by Paddington 2 (yes, as in the bear) as a top-rated film. I rest my case.
  • Posted on: 03/29/2021

    King Soopers: Killed in the line of retail duty

    Zach, I believe the author is listing such attacks along with customer confrontations separately as among the threats front-line workers face today. I don't think he meant to suggest this incident stemmed from a disagreement with a worker.
  • Posted on: 12/29/2020

    Are the benefits of ghost kitchens more spectral than real?

    In cities, ghost/cloud kitchens may be a smart strategy for launching a brand. In addition to home delivery, one could use the facility to supply food trucks and kiosks at outdoor festivals and to the indoor food halls that rose in popularity pre-COVID — all without taking on the huge burden of urban retail rent. New-era restauranteurs have become so savvy with Instagram and other social channels that it has become possible to build a brand "virtually" and figure out if you need a physical dine-in space down the road.
  • Posted on: 12/22/2020

    Winter cold kills last remaining option for many restaurants

    I wish I felt as optimistic, Gene. I've read reports that many restaurants are making the decision to close down completely for the winter here in NYC. Some are getting discounts from their landlords, but it's hard to imagine the majority of them having the funds left to reopen. There are many inspiring examples of restaurants adding on "larder" shops, distributing CSA farm goods, bottling up their cocktails for take-home consumption and getting creative in other ways. One thing is certain: the survivors will be the strong ones.
  • Posted on: 12/10/2020

    New York City is trying to kick stores to the curb

    From my observations, I would guess that the reason so few NYC independent retailers have bought in to the program is that they are able to safely accommodate the (unfortunately) low rate of foot traffic inside their stores. Many post restrictions stating that they only allow three or so customers in the store at a time. One does see lines outside some shops, but the majority aren't so lucky as to need to display their wares outside. Further, many shops run with only one or two workers taking care of the business at a time, and these days they're spending a good portion of their time fulfilling online orders. Are they going to position someone outside or at the door all day? Not likely.

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