Rick Moss

President, Co-founder, RetailWire

Along with partners Al McClain and Santi Briglia, Rick Moss is responsible for conceiving and building Principally, he spearheads the content and functional design of the site, along with handling other administrative and creative duties.

  • Rick’s career in retail trade communications stretches back to 1981 with the start-up of Retail Insights, a ground-breaking video trade magazine. He headed the production and design team for that series of programs until 1993, when, along with partner Santi Briglia, he formed Further Media, a communications design company.
  • With Further Media, Moss and Briglia produced a diversity of b2b communications for the likes of IBM, CMP/InformationWeek, Dean Foods, Ralston Purina and GE. Although primarily concentrated on web design and management, Further Media also designed for video, print and interactive disk.
  • In 1998, out of a partnership between Further Media and Al McClain’s Media Connection, came — the retail industry’s most innovative online community. Rick served as President, overseeing content and strategic partnerships.

Rick is also a contributor to blogs and news publications, typically writing on the impact of future technologies. His opinion pieces have appeared in USA Today and

He is the author of three novels: the speculative fiction thriller, Ebocloud (2013). Tellers (2016), about a tragedy that befalls a Hudson Valley farming collective, and Impossible Figures (2020), a satirical exploration of the relationship between art and science.

Rick’s writing, artwork and musical pursuits are showcased on his website:

Rick resides in Brooklyn, New York with his wife Catherine. They have two grown daughters, Alison and Genna.

  • Posted on: 07/12/2021

    Target and Chipotle are watching TikTok video resumes to find workers

    This seems like a wonderful solution if a company is seeking spirited extraverts — certainly the right profile for many retail positions. But I wonder how many talented but camera-shy candidates will be overlooked. Do you want to skew your IT department hiring toward candidates who perform well on camera?
  • Posted on: 07/09/2021

    Retailers still have a COVID-19 problem

    I'm with you on this, Bob. Retailers should primarily consider the welfare of their employees and, in these areas, offer them more protections, just as they would if they worked in crime-ridden neighborhoods. But to expect them to act as enforcers for the general populace is unfair. Perhaps they can help disseminate helpful information but, though we like to think education cures ignorance, apparently that principle no longer applies to many Americans.
  • Posted on: 06/15/2021

    How will companies manage a staff of vaccinated and unvaccinated workers?

    I'm not advocating for firing employees who a) must work among others and b) refuse to be vaccinated, Ken, but I think an employer should have the right to do so. I agree that in a lot of situations there are other more reasonable approaches, but I think every business is different and sometimes an unvaccinated worker is too high a risk. As for the risks associated with being vaccinated, they certainly pale in comparison to being infected, and working among others who aren't vaccinated greatly increases your chances of the latter. I think people have the right to make poor decisions about their own health, but not bring them to the office with them.
  • Posted on: 06/15/2021

    How will companies manage a staff of vaccinated and unvaccinated workers?

    I think you're missing the point, Ken. First of all, the article is referring to office environments, not stores, so I'm going to keep my comments relevant to those situations. I don't think there's much risk that, say, an infected but asymptomatic, vaccinated worker would transmit COVID to a non-vaccinated worker. I doubt many employers worry about that. What employers want is a healthy workplace. If, say, 40% of workers returning to a reopened office are unvaccinated and fail to take proper precautions (masks, distancing, etc.), there's a high likelihood they'll spread the now virulent strains of the disease to one another and the employer will have a mini-office plague on their hands with a large portion of their workforce incapacitated. It would be much better to keep those unvaccinated workers functioning out of their home offices. It's simply smart business practice. Also, I believe the drug manufacturers are claiming that the vaccines are 90% effective, not 100%. No vaccines are ever 100% effective. I don't think 90% effectiveness constitutes "duping" the public. It's doing the job they set out to accomplish.
  • Posted on: 05/25/2021

    Can retailers afford to keep paying associates less than $15 an hour?

    I agree: the cost of childcare is a massive problem and is threatening economic recovery. If retailers want to get the best workers, they should do whatever they can to offer childcare benefits and support legislative efforts at the state and federal level.
  • Posted on: 04/30/2021

    Shipt and its gig workers deal with phishing attacks

    I agree, Suresh, about the use the "hacking" term. We just revised our story accordingly. Thanks for pointing that out.
  • Posted on: 04/28/2021

    Do five-star ratings systems have a ‘positivity’ problem?

    Every system has its flaws, but it sure seems like some built-in corrections and possibly real human intervention is needed. On the movie review site, Rotten Tomatoes, which goes by critics reviews, Citizen Kane has been overtaken by Paddington 2 (yes, as in the bear) as a top-rated film. I rest my case.
  • Posted on: 03/29/2021

    King Soopers: Killed in the line of retail duty

    Zach, I believe the author is listing such attacks along with customer confrontations separately as among the threats front-line workers face today. I don't think he meant to suggest this incident stemmed from a disagreement with a worker.
  • Posted on: 12/29/2020

    Are the benefits of ghost kitchens more spectral than real?

    In cities, ghost/cloud kitchens may be a smart strategy for launching a brand. In addition to home delivery, one could use the facility to supply food trucks and kiosks at outdoor festivals and to the indoor food halls that rose in popularity pre-COVID — all without taking on the huge burden of urban retail rent. New-era restauranteurs have become so savvy with Instagram and other social channels that it has become possible to build a brand "virtually" and figure out if you need a physical dine-in space down the road.
  • Posted on: 12/22/2020

    Winter cold kills last remaining option for many restaurants

    I wish I felt as optimistic, Gene. I've read reports that many restaurants are making the decision to close down completely for the winter here in NYC. Some are getting discounts from their landlords, but it's hard to imagine the majority of them having the funds left to reopen. There are many inspiring examples of restaurants adding on "larder" shops, distributing CSA farm goods, bottling up their cocktails for take-home consumption and getting creative in other ways. One thing is certain: the survivors will be the strong ones.
  • Posted on: 12/10/2020

    New York City is trying to kick stores to the curb

    From my observations, I would guess that the reason so few NYC independent retailers have bought in to the program is that they are able to safely accommodate the (unfortunately) low rate of foot traffic inside their stores. Many post restrictions stating that they only allow three or so customers in the store at a time. One does see lines outside some shops, but the majority aren't so lucky as to need to display their wares outside. Further, many shops run with only one or two workers taking care of the business at a time, and these days they're spending a good portion of their time fulfilling online orders. Are they going to position someone outside or at the door all day? Not likely.
  • Posted on: 11/03/2020

    Sorry, Virginia, there will be no Santa at Macy’s

    I understand why many are disappointed and feel like Macy's could set up proper safety protocols to keep the tradition alive, but I believe it's more about traffic control. Macy's Herald Square gets crazy crowded during the holiday season, and that's simply not a tradition that is acceptable right now to most New Yorkers with COVID-19 infections on the upswing again. It think it's a responsible move by Macy's and I appreciate that they are prioritizing their customers' and workers' health over profits.
  • Posted on: 10/05/2020

    Can one site make men love, not hate, shopping online?

    PS – Shoppers like me also do not spend $75 for a plain, gray t-shirt, even if the site says it's "A Must-Have For Every Man’s Closet."
  • Posted on: 10/05/2020

    Can one site make men love, not hate, shopping online?

    I agree with you, Jasmine, and further, I'd suggest that a lot of men are really just trying to maintain the appearance of hating to shop because what they really hate is admitting their love for it. This site, IMO, allows them to maintain the pretense — while shopping. I mean, if you hate shopping as much as I do, you don't even waste time reading the helpful descriptions. You just order the same damn thing over and over. If you want to know what a real "I hate shopping" site would look like, I'm available for consultation ; )
  • Posted on: 09/24/2020

    Will limited-assortment warehouses help Chewy avoid ‘demand shock’?

    That reminds me, Ryan, we've neglected to warn you: "Our site uses Cynicism Cookies so that we can remember you and understand how you use our site. If you do not agree with our use of cookies, please change the current settings in your privacy preferences."

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