Amazon recently installed Just Walk Out (JWO) at a grocery retailer it does not own for the first time. 2023 will see even more buzz around the technology. Do y...
The promise of a “frictionless shopping experience” has come up so many times this year that I’ve started to cringe whenever I see or hear it. How well do...
Amazon, famous for its continual price changes and (maybe) dynamic pricing, might well be killing the goose that laid the golden egg. A recent experience really...
Ultrafast fashion has apparently arrived — online-only retailers ostensibly able to produce merchandise in two to four weeks, compared to five weeks for Zara ...
Of course, retail isn’t like the airlines. Consumers have many, many options and a lot of them have chosen Amazon.com. They've chosen to talk to no one rather...
In 2001, a seven-year project concluded that it was possible for the soft goods industry to improve consumer responsiveness while still reducing the time mercha...
While technology has changed and evolved, the independent retailer — even without storefronts — still works far more than the 40-hour week (or even 50-hour ...
Omni-channel is real, and is table stakes at worst and a profit driver at best. In more official sounding terms, it's a retailer imperative. What are the main h...
At the Association of National Advertisers annual "Masters of Marketing" conference, Pepsico exec Brad Jakeman gave a barn-burning speech charging the ad indust...
Despite the reported benefits of moving company core systems to the cloud, RSR's Paula Rosenblum, in speaking with clients, was "surprised by the resistance to ...