Michael DayRetail Industry Executive, Genesys
Michael Day is a global retail, marketing/loyalty, retail cloud and AI technology leader, with diverse omni-channel, multi-format, and multi-national retail industry domain operational experience and expertise.
Michael spent twelve years leading global strategic business development and highly customer-centered programs for Costco Wholesale, Sam’s Club, and Walmart Stores. In addition to helping grow U.S. operations, Michael also represented Costco, Sam’s Club, and Walmart in over thirty different international country markets. Michael was Costco’s first Representative Director in Japan and has over 20+ years of Japan retail market leadership experience.
In his current position with Genesys, Michael’s role is to leverage his diverse global retail and retail technology background to help accelerate retailer adoption of AI-driven customer journey orchestration and enable retail teams to optimize their blended channel customer interactions.
Prior to Genesys Michael helped lead the global go-to-market execution of Teradata for Retail Omni-Channel/Connected Customer, Big Data Analytics, and Data-Driven Marketing program strategies and solutions.
Prior to Teradata, Michael led highly targeted multi-channel consumer engagement programs for specialty and vertical retail, and the product development and management of personalized E-Commerce Loyalty platforms for American Express, MasterCard, and the Affinion Group.
Michael holds a Masters in Business Administration from Webster University and a B.A. in History and Communications from the University of Washington.
Michael is a Marine Corps veteran. He served as a commissioned officer, with occupational specialties in Armor and Logistics Management.