PROFILE

Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

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  • Posted on: 03/03/2021

    Will seniors trust CVS to keep them safe with in-home IoT?

    The company that is going to win the war for implementation in the senior home care market is the company that is going to figure out how to make it simple. If it is too complex to install and use, it will be an uphill battle.
  • Posted on: 03/01/2021

    Automated checkout ‘will be everywhere’ sooner rather than later

    It is not only the pandemic that has accelerated the rollout of automated checkout, but also the rise in the hourly wage for retail workers is having an even greater impact. If you look at net profit per employee, the only way that retailers are going to be able to pay the higher wages is through higher productivity of employees. In the case of automated checkout, that means getting the customer to do the job so you don't have to pay employees to do it.
  • Posted on: 03/01/2021

    Do rivals need to follow Costco’s minimum wage lead right now?

    I have a different spin on wages than most companies. Companies do not pay employees to work for them. Employees pay companies for the right to work for them and the more they pay their employer by being productive the more that employers can pay them. In the case of COSTCO, their employees are highly effective, so they are paying the company with higher productivity so the company can pay them more. Win-win for everybody.
  • Posted on: 02/25/2021

    What’s next for mask mandates?

    Mask wearing is an option that everyone should have. That said, mandating that your employees must wear a mask for their own good and the good of the customer should not be optional. Customers have an option to wear a mask or not to wear them but stores should also have the option to not have to serve customers who do not want to comply and the government has to ensure that companies have the right to ask customers to leave if they do not want to comply.
  • Posted on: 02/23/2021

    Are outlet centers immune to the ills of regional malls?

    Outlet malls, especially those that are built with an open-air concept, have a number of things going for them:
    1. they automatically have social distance built into the model;
    2. They have a more diverse set of tenants;
    3. It is easier to attract tenants because of their layout;
    4. Shoppers are more value-conscious than ever right now.
  • Posted on: 02/22/2021

    Do grocers need to get better at planning for weather-related disasters?

    I hated the poll question because it asks about all grocery stores. It needs to be broken down. For example, I live in Houston, Texas so my answer is that HEB does an outstanding job. If I lived in Florida, I would say Publix does an outstanding job. When it comes to the others, I would give most of them a C+, but that is more than I can give state and federal government.
  • Posted on: 02/19/2021

    Walmart gives workers a raise and weighs in on the minimum wage debate

    Small move with a major impact. When companies pay bonuses, they have the flexibility to increase or decrease them at any time. When they go from bonuses to higher fixed wages they lose flexibility but gain by offering more stability to the wage earner.
  • Posted on: 02/12/2021

    Whole Foods gets a lot right and wrong

    Whole Foods and Amazon are sending mixed signals. For example, I went to Amazon to order something and they had the item and said it could be ordered and delivered in 2 hours from Whole Foods. I then went to Whole Foods to buy the item, it was on the shelf, but the price was 39% higher than if I had ordered it online. Asked if they would honor the price and was told these are two separate companies. With mixed messages like this, you lose customers.
  • Posted on: 02/09/2021

    Will retail pharmacies be the cure for America’s ‘vaccine deserts’?

    The biggest challenge facing the retail pharmacies' role in the vaccine rollout is getting them enough vaccine to handle the demand. I feel that the only downside is that the pharmacist will be so busy delivering vaccine shots they will not have time to fill prescriptions.
  • Posted on: 02/02/2021

    Can a volunteer-run grocery store successfully work through the pandemic?

    When you look at the safety concerns around COVID-19 I think they will be diminishing quickly as we reach a level where there are enough people who have either been vaccinated or have had COVID-19. You will also see the trend of volunteer grocery stores expand in some markets because COVID-19 has made more people aware of the need for community action and involvement.
  • Posted on: 02/01/2021

    What does GameStop’s wild stock ride mean for retail?

    Great free advertising, but will have nothing to do with the real value of GameStop and its ability to survive as a retail operation.
  • Posted on: 01/29/2021

    Is Hobby Lobby making a mistake (a big one) ending 40 percent off coupons?

    This is a big mistake. When I read this two examples came to mind quickly. Penney's and Mens Wearhouse. If they want to get their customers off of coupons, it will need to be a very slow weening process.
  • Posted on: 01/25/2021

    Conquering store associates’ selling fears is key to driving sales

    It is not about teaching sales associates to sell. It is about teaching sales associates to service and educate. Smart selling is about helping the customer make the decision that is best for them.
  • Posted on: 01/15/2021

    Would a Not-Amazon.ca-like effort help indy retailers compete with the online giant?

    Great idea, don't count them out and look for others to copy. In the beginning, no one thought that Craigslist would survive.
  • Posted on: 01/08/2021

    Shopify dumps Trump’s stores from its platform

    It all depends on your company values. Our company values say you do the right thing because it is the right thing to do. If you live your values, you make all of your decisions based on them. In the case of our organization, is would be to not sell or support items that try to destroy democracy.

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