PROFILE

Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

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  • Posted on: 09/21/2018

    Why don’t retailers concentrate more on selling the Christmas spirit?

    How are retailers going to sell the Christmas spirit when most of them can not even deliver okay customer service all year long? Most Christmas marketing is directed at decorating the store and putting stuff on sale to bring the customer in. If you want to have great Christmas spirit it starts with creating a great employee experience. PS: this is a battle that independent retailers should be able to win.
  • Posted on: 09/14/2018

    Macy’s plans for a very digital Christmas with seasonal hires


    Good Luck Macy's. No matter what area they focus the new hires on. The question is, where are they going to find them not only for the retail floor but, more importantly, for the distribution centers? Look who they are competing with for those positions. UPS, Amazon and FedEx, All of them willing to pay more than retailers are used to or willing to pay. What is going to be their unique employment proposition to attract those workers?
  • Posted on: 09/13/2018

    Analyst: Whole Foods’ lower price claims are mostly ‘noise’

    You can fool some of the people some of the time. But over the long run even those who you fool will find out and when they do you will never get their trust back. Consumers may give you a chance but over the long run the actions will speak louder than the words.
  • Posted on: 09/10/2018

    Grab and go and yadda-yadda

    I would suggest turning a negative into a positive. The reason we are out of your favorite item is if it is not fresh, we don't sell it. Shop early or order online to make sure you get your favorite meal before we run out.
  • Posted on: 09/06/2018

    ‘Cosby Show’ star’s experience shows work is different at Trader Joe’s

    I have to admit that I just learned something new from the Trader Joe's approach to dealing with good or great employees who are looking to leave. Instead of letting them just leave they are making them an offer that keeps the door open. I have just added it to my arsenal of tools to recruit and retain those precious resources -- STAR employees.
  • Posted on: 08/27/2018

    REI finds an audience for used gear

    Great idea and everyone and every thing becomes a winner; the environment, the new customer, the present customer and the company.
  • Posted on: 08/27/2018

    Can Zippin zip past where Amazon Go is going?

    I hate checkout lines. I love the idea. The cost of finding and keeping trained staff is almost impossible not just in the U.S. but it's becoming a problem all over the world. Japan's c-store industry has a greater problem than the U.S. The technology is evolving faster than most of us realize. When it comes to shoplifters the technology will most likely reduce theft than make it easier to steal. My projection you will begin to see a major roll out in five years.
  • Posted on: 08/22/2018

    Target hits a bullseye in Q2

    If done right customers still like the experience of shopping in stores. Stores just need to provide the 3 P's. A clean neat inviting PLACE to shop. Have PRODUCT the consumer wants to buy. PEOPLE who are pleasant and want to take care of the customer. If they provide the 3 P's the 4th P will follow. PROFIT.
  • Posted on: 08/15/2018

    Aldi shoppers are getting curbside pickup, but do they want it?


    I just visited one of the new Aldi stores. All I can say is they are on a positive role to take market share away from the larger retail grocers. I think more and more customers are going to like the new look and feel.
  • Posted on: 08/13/2018

    Hy-Vee opens fitness-focused grocery store concept

    Every one hear seems to love the idea and I am going along with the crowd. There is one other thing that I feel will make Hy-Vee successful with this concept. That is, this is not new to them, it is just an expansion of their core values. They have been focusing on healthy living for at least the last 15 years if not longer. They just moved the ball a little further up court.
  • Posted on: 08/06/2018

    Kroger takes on Visa

    The question is, what will Kroger offer its customers in exchange for not accepting the VISA card? If they're not offering something I think they will have a lot of unhappy campers. When Costco gave up the American Express card I was not a happy camper. When I found out all of the extra benefits it gave me, such as 4 percent off on gas no matter where I bought it, they made me a believer.
  • Posted on: 08/01/2018

    Publix takes on service dog tag abuse

    It is a sorry case when we have to punish a few for the actions of many. Fake service dogs/animals are becoming a real problem. It is just like people who are selling knock-offs of branded merchandise. Just for the fun of it I bought my dog a service vest. The only problem is he refuses to wear it and this is creating stress for me.
  • Posted on: 07/27/2018

    Can store associates do anything about rude customers?

    Everyone on the post talks about training for associates and I agree that is necessary. but what else can retailers do? Two things:
    1. Empower your employees to solve the customer problem if they feel it is legitimate. If tyou feel they have gone too far with a customer use it as a training experience.
    2. Stop giving employees dumb rules to enforce. Ask your employees, what are the dumbest rules when it come to dealing with customers? See if there are ways to either change the rules or explain to the employee why the rules exist.
  • Posted on: 07/23/2018

    Retailers use brand ads to help pay for free delivery

    Some great in-the-box thinking, but not actually a new idea, just a new application. For years, pizza companies have been putting ads on boxes. Sells more pizza.
  • Posted on: 07/13/2018

    Did Build-A-Bear destroy its brand with a successful promotion?

    I love all of the comments about how Build A Bear should have projected the success of this promotion. 20/20 hindsight is always perfect. The promotion was still a success in two ways. Yes there were winners who got a bear and they are giving vouchers to the others. The promotion got people in the stores and also got lots of publicity.

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