Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

  • Posted on: 10/22/2018

    How should retail employers prepare for Gen Z workers?

    Forget about the generational difference and be more concerned that in the next 10 years we are going to have 75,000,000 leave the workforce and only 40,000,000 to fill the jobs. It will go back to a question of how you compete in a climate of scarcity of labor.
  • Posted on: 10/22/2018

    Stores rarely ID customers before they check out

    The idea is not just to identify the customer, the idea is to help the customer to solve their problem or just make the shopping experience more enjoyable. Let's fix the easy things first -- like the number one thing that bugs most retail customers today: waiting in the checkout line.
  • Posted on: 10/08/2018

    Giant Food expects big things from a new, mini-grocery store concept

    If you read every post and get to this one, Iit boils down to right location, right product, high quality, and fair pricing. More and more consumers love small stores. They don't need 20 variety or brands of mustard or pickles.
  • Posted on: 10/02/2018

    Will Amazon’s new $15 an hour minimum wage mess up rivals’ seasonal hiring plans?

    It is not all about the money, but money makes a difference. Will this be a game changer for retail hiring? NO. Amazon does not have any retail employees. It has warehouse and distribution employees. Most people who work in retail would or do not like the idea of working in a distribution center.
  • Posted on: 09/26/2018

    What’s Dunkin’ without Donuts in its name?

    Since DD is a 100 percent franchise organization and has no front-line contact with customers, I have to ask one question. What do the franchisees think of the name change? For one they are the ones that are going to have to pay for all of the new signage. If I were a franchisee I would be voting to keep the old name. I say money spent, nothing gained.
  • Posted on: 09/21/2018

    Why don’t retailers concentrate more on selling the Christmas spirit?

    How are retailers going to sell the Christmas spirit when most of them can not even deliver okay customer service all year long? Most Christmas marketing is directed at decorating the store and putting stuff on sale to bring the customer in. If you want to have great Christmas spirit it starts with creating a great employee experience. PS: this is a battle that independent retailers should be able to win.
  • Posted on: 09/14/2018

    Macy’s plans for a very digital Christmas with seasonal hires

    Good Luck Macy's. No matter what area they focus the new hires on. The question is, where are they going to find them not only for the retail floor but, more importantly, for the distribution centers? Look who they are competing with for those positions. UPS, Amazon and FedEx, All of them willing to pay more than retailers are used to or willing to pay. What is going to be their unique employment proposition to attract those workers?
  • Posted on: 09/13/2018

    Analyst: Whole Foods’ lower price claims are mostly ‘noise’

    You can fool some of the people some of the time. But over the long run even those who you fool will find out and when they do you will never get their trust back. Consumers may give you a chance but over the long run the actions will speak louder than the words.
  • Posted on: 09/10/2018

    Grab and go and yadda-yadda

    I would suggest turning a negative into a positive. The reason we are out of your favorite item is if it is not fresh, we don't sell it. Shop early or order online to make sure you get your favorite meal before we run out.
  • Posted on: 09/06/2018

    ‘Cosby Show’ star’s experience shows work is different at Trader Joe’s

    I have to admit that I just learned something new from the Trader Joe's approach to dealing with good or great employees who are looking to leave. Instead of letting them just leave they are making them an offer that keeps the door open. I have just added it to my arsenal of tools to recruit and retain those precious resources -- STAR employees.
  • Posted on: 08/27/2018

    REI finds an audience for used gear

    Great idea and everyone and every thing becomes a winner; the environment, the new customer, the present customer and the company.
  • Posted on: 08/27/2018

    Can Zippin zip past where Amazon Go is going?

    I hate checkout lines. I love the idea. The cost of finding and keeping trained staff is almost impossible not just in the U.S. but it's becoming a problem all over the world. Japan's c-store industry has a greater problem than the U.S. The technology is evolving faster than most of us realize. When it comes to shoplifters the technology will most likely reduce theft than make it easier to steal. My projection you will begin to see a major roll out in five years.
  • Posted on: 08/22/2018

    Target hits a bullseye in Q2

    If done right customers still like the experience of shopping in stores. Stores just need to provide the 3 P's. A clean neat inviting PLACE to shop. Have PRODUCT the consumer wants to buy. PEOPLE who are pleasant and want to take care of the customer. If they provide the 3 P's the 4th P will follow. PROFIT.
  • Posted on: 08/15/2018

    Aldi shoppers are getting curbside pickup, but do they want it?

    I just visited one of the new Aldi stores. All I can say is they are on a positive role to take market share away from the larger retail grocers. I think more and more customers are going to like the new look and feel.
  • Posted on: 08/13/2018

    Hy-Vee opens fitness-focused grocery store concept

    Every one hear seems to love the idea and I am going along with the crowd. There is one other thing that I feel will make Hy-Vee successful with this concept. That is, this is not new to them, it is just an expansion of their core values. They have been focusing on healthy living for at least the last 15 years if not longer. They just moved the ball a little further up court.

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