Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

  • Posted on: 04/25/2018

    Are Americans ready for a c-store that sells only healthy foods?

    Nice idea, nice look, poor concept. It may fill a small niche, but just a nice idea. Will not take off because it is too focused on a very small segment of the market. It is a nice 900-1200 foot local store.
  • Posted on: 03/29/2018

    Research ties regular shift schedules to higher retail sales

    I wonder why we need a study to tell us something that is obvious. If you are an hourly associate would you rather have a set schedule and know when you are going to work or not? If you had to develop a set schedule, when would you book your best people to work and who would you give the best shifts to? Poor scheduling is caused by lazy managers and poor policy.
  • Posted on: 03/09/2018

    When it comes to Millennials, focus on the HENRYs

    In today's world dealing with a generation you need to market to broad generational groups but, in reality, manage to sell to individuals. Once you have a person's attention the you need to treat them as a unique individual.
  • Posted on: 03/07/2018

    Target looks to out-people competition

    I'll answer the second question first; Brian Cornell is right on. Just remember "The most important decision any retailer makes is who they allow in the door to take care of the customer." PS: I am a stock holder. To answer the first question: When it comes to getting a great return on investment, you just need to remember that a dollar saved is more valuable then a dollar earned and one of the best ways to save dollars is to reduce turnover.
  • Posted on: 03/06/2018

    Walmart debuts prepared meals and meal kits

    The key is to stay with the Walmart core value; low price, high quality. If the quality is not there the product will fail. Too many other options.
  • Posted on: 03/06/2018

    What do we really know about Gen Z?

    Forget the generation stereotyping and recognize that what affects one generation has an effect on every other generation. Show me a Baby Boomer or a Gen Yer or a Millennial that does not want all of the things we say Gen Z wants. Maybe they want it in a lesser amount -- but they want the best experience and the most for their money.
  • Posted on: 02/28/2018

    Starbucks is everywhere – or soon will be

    The real question is not are rents going to drop but how much are they going to drop. Just take a look at what is happening to the REIT stocks. For the second question, what are retailers going to do with the money they save? I think the answer is simple -- they have already spent it or will be forced to spend it in raising wages.
  • Posted on: 02/16/2018

    For independent grocers, it’s innovate or die

    The way the independent can win is by providing a better customer experience. It is all about being truly faster, friendly and caring about the customer experience.
  • Posted on: 01/29/2018

    Robots are not the answer to store challenges

    Yes we should all be fascinated with robots and the way they will change the store. No this will not do away with employees, it just means that the skills and attitudes that we hire for will be different. When you have fewer actual human employees, those employees must be better than what most stores now have.
  • Posted on: 01/02/2018

    Is Walmart aiming for a new customer with personalized text shopping?

    As I read about this initiative one statement comes to mind: "change is inevitable but growth is optional." I see this and other moves by Walmart as them saying they are going to change and will continue to modify their market and find new customers. Whatever it takes. It's a great move on their part. They have nothing to loose by trying this strategy and everything to gain.
  • Posted on: 11/16/2017

    Amazon Go still plans to transform convenience in retail stores

    With labor cost being one of the major costs in the c-store industry along with the pressure on wages and the shrinking labor pool, Whether from Amazon or someone else in five years we will accept this type of checkout as standard. Also Amazon is not the only player in the game and automated stores are also being test in Japan because of the shortage of workers willing to work in the industry for what the industry can afford to pay.
  • Posted on: 10/30/2017

    American Eagle invites college kids to do their laundry

    At first blush sounds like a neat idea. But once you begin to think about all of the logistics and the customer, the idea does not have a lot going for it. But has a lot going against it. The press is going to be great to start with -- if it gets up and running. And note I said "if." On the negative side, layout, hours, location, noise, availability ... the list keeps getting longer and longer.
  • Posted on: 10/17/2017

    Should Kroger sell its c-stores?

    I think this one-liner sums it up: "It is not the fast who eat the slow or the big who eat the small. It is the focused and the flexible who beat the un-flexible and unfocused." Kroger needs to stay focused and flexible if it plans to grow and survive in today's marketplace.
  • Posted on: 10/12/2017

    How can retail stores open doors to higher quality applicants?

    As the author of this article I appreciate all of the comments and suggestions. Everyone who wrote about what we need to do to recruit, hire,and retain employees were right on. But that is a whole different discussion. This was just about do you make it easy for them to get into your system assuming they have some interest in applying. It is not even about giving them a reason to apply.
  • Posted on: 10/03/2017

    Empowered employees separate Zumiez from the competition

    The overall package is right on for the people they hire because they hire people that fit their culture. A different culture will fail if they hire the same people. The key here is to define your culture and hire people that fit that culture. It will reduce your turnover but it may not grow your sales. The key at Zumiez is they have a very competitive culture and hire people who are very competitive.

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