PROFILE

Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

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  • Posted on: 10/22/2019

    Seven things store managers should do now to be ready for Christmas

    Four quick comments:
    1. Great list to start with.
    2. This should be happening every day all year long.
    3. Only allow A-level players on your team.
    4. It is not about selling every customer. It is about servicing every customer. (TAKE CARE OF THE CUSTOMER.)
  • Posted on: 10/17/2019

    Will debt-free college make Chipotle the place to work in the restaurant biz?

    This is a great move in the right direction. It can become a great retention tool for employees who have a need and a want to grow. It will not replace great management but it will get employees who may not be totally happy with the job to stay for the benefit. One suggestion I would make to management if they are taking the time to look at these comments is, don't limit the tuition reimbursement to business degrees. Make it available to any degree a person wants to pursue. A lot of great employees don't have or want business degrees. But they are still great employees and many of them would make great managers.
  • Posted on: 10/16/2019

    Does Target need to address its associate morale problem?

    For once the answer to this question is simple. Learn from the competition -- COSTCO.
  • Posted on: 10/15/2019

    Why are grocers still missing the mark with small food brands?

    It all comes down to bandwidth. How much shelf space do you have and what products and brands produce the greatest return?
  • Posted on: 10/15/2019

    Will customers give Walmart the keys to their homes?

    I don't think that it matters whether it is successful or not. This is a real chance to learn more about what the customer really wants in the way of time savings and convenience, and what they are willing to pay for. Walmart is not dumb and is making all kinds of moves to make sure the person who has access to your house had been thoroughly screened. I would bet the screening is much better then that done by most house cleaning services.
  • Posted on: 10/14/2019

    Will Best Buy wrap up Black Friday sales with a price match guarantee in October?

    A winning move. All of the sudden I feel a lot better about buying a TV or other electronic item in October and I don't even have to keep looking for the lowest price. Even if it goes on sale and I don't see the ad, they are going to send me a refund voucher. Wow.
  • Posted on: 10/07/2019

    Best Buy makes a big bet on health tech

    For the two questions asked at the beginning of the discussion concerning growth potential and competition, the answers are simple. Yes, Best Buy is well positioned and possibly better positioned to be a major player in the providing of technology related services to seniors. In regard to competition, I would not worry about it. At this point, I would be inviting it into the market to help educate the buyer.
  • Posted on: 10/04/2019

    Should companies have to pay you to use your personal data?

    Something I feel every politician is going to agree on for once. Maybe we can get something done in Washington. The problem is that the conditions that companies put on using their products or services require a lot of information about you or allowing them to track a lot of what you do on the web and if you don't give them permission you can not use the service.
  • Posted on: 10/04/2019

    Is Walmart on the right track with new healthcare pilot programs?

    All I can say is great moves. Provides better care, lower cost, and give the employee a feeling that Walmart cares. I think that employees that have these benefits will be less likely to leave or will be asking other companies what they do to compare.
  • Posted on: 09/24/2019

    Two hot trends, personalization and frictionless retailing, are at odds with each other

    The key point is that you want personalization from the shopper standpoint. Which is all the retailer should really be concerned with. It does not rely on automation, it relies on people. Yes give your employees the tools they need and keep the right merchandise on the shelves. But personalization is not the last mile, it is the last inch. It is the interaction that the customer has with the employee that determines the real level of personalization.
  • Posted on: 09/09/2019

    Glossier poaches Amazon exec to drive growth

    As a side note to the discussion, the title of the article is what should catch everyone's attention. It is the word POACH, It did not say hire, recruit, or even attract. The message to all retailers is, if you are looking for top talent at all levels from front-line to senior executive, be aggressive and start poaching.
  • Posted on: 09/09/2019

    Ace Hardware builds through acquisition in the do-it-for-me market

    Everyone is talking about the win for Ace but just think of the win for the Handyman Matters franchisee. This gives them a real leg up in any market where they compete. Real win for Ace, Handyman Matters, and the homeowner.
  • Posted on: 08/28/2019

    Caribou appears in Starbucks’ rearview with drive-thru concept

    Interestingly enough, just finished reading an interview with Tom Butcher on how he is looking to grow Caribou. He is looking at doing a lot more than just open Caribou Cabins. I feel his main focus on guest experience and making it every employee's job to make every customer's day a little better can be a winning strategy -- if he can pull it off.
  • Posted on: 08/22/2019

    Groupon hopes its rewards program engenders more loyalty

    They need to get rid of all the clutter and streamline the offerings.
  • Posted on: 08/22/2019

    Will tech take the place of speaking with pharmacists face-to-face?

    As a pharmacy user, since I have gotten older, I have found the interaction with the pharmacist very beneficial. Doctors often overlook the interactions possible between different drugs and the pharmacist has become an important part of the healthcare delivery system. Yes technology will make a difference but a focus on the human interaction is going to make the difference where people get their prescriptions filled.

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