Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

  • Posted on: 07/30/2021

    Will throwing money at drivers solve the trucker shortage problem?

    This country has been over 40,000 truckers short for over more than a decade. The pandemic just accelerated the problem. Companies can throw more money at the problem, but until they can figure out how to get more people behind the wheel, all that will happen is an ongoing 95% churn factor. Companies are going to have to start thinking more like Walmart. It is about creating a job and a life style that will attract and, more importantly, retain drivers. A number of years ago, we worked with an oilfield company that was facing the same problem, and we build a program around a unique employment proposition. The number one concern of the driver we wanted to hire was safe working conditions, so we focused on SAFETY. If it isn't safe, we don't do it. Yes, we were competitive in wages and salary, but safety is why they came to work for us.
  • Posted on: 07/22/2021

    Should retailers reconsider bringing their HQ staff back to work?

    Looking at the discussion questions, the second question is the only one that needs to be asked. Should companies need to rethink how workers perform their jobs? The answer is a resounding YES. Companies need to always challenge the status quo. If you are doing what you have always been doing in today's world, you will not even get what you have gotten before. The virus has reshaped the world of work the same way the assembly line reshaped production.
  • Posted on: 07/20/2021

    Victoria’s Secret is moving out of the mall

    Retailers need to think like their customers and make sure they have a well-defined unique selling proposition. In the case of VS they need to, of course, try new things but not get distracted by what everyone else is doing. They have a unique and loyal customer base, and they are beginning to not respond to who they are.
  • Posted on: 07/15/2021

    Bed Bath & Beyond adds off-hour pickups and speedier fulfillment to its ‘omni-always’ suite

    I love the line in the question above that says, when life gets back to normal. There is NO NORMAL anymore. What is normal today most likely will not be normal in 3 months.
  • Posted on: 07/14/2021

    Will ending non-competes be good for retail workers and their bosses?

    Yes, non-compete laws should be looked at and evaluated but not eliminated. Where a company has invested a great deal of training and time in the development of an employee or has entrusted that employee with competitive information that can damage them if they go to work for a competitor, they should stop that from happening within reason. For example, a hairdresser who has worked in a shop and been trained and helped to build a clientele should not be able to compete with the shop they leave for a period of time, for example, one year by not going to work for a competitor within 5 miles of the shop for 1 year. If they want to go anyplace else to work, they can do that.
  • Posted on: 07/13/2021

    Will ‘Scan & Ship’ give Sam’s a leg up on club competition?

    Why do you need another app? My question is, why can it not be integrated into Sam's existing app?
  • Posted on: 07/12/2021

    Target and Chipotle are watching TikTok video resumes to find workers

    One step closer to fixing a broken hiring process. Every post has talked about the replacement of the resume as a screening tool. Anything that replaces the resume is a step in the right direction. All resumes are is a test of creative writing and you are never sure who did the writing.
  • Posted on: 07/09/2021

    Why do healthy eating campaigns fall on deaf ears?

    The message needs to be simple and focused. For example: Sugar is the most addictive substance on the market today.
  • Posted on: 07/09/2021

    Retailers still have a COVID-19 problem

    Remember the sign that says no shirt, no shoes, no service? No one complained about that. So why, if a retailer makes it a condition that a mask must be worn to shop at their store or eat at their restaurant, does everyone have a problem? The same thing applies to dress codes and uniforms for employees. If they want to work at your store, they comply with your rules or work someplace else. We still have freedom of choice, and no one is forcing us to work or shop at a specific store. On a separate note, if someone has not had the vaccine shot, and it was available to them, and they come down with COVID-19, the treatment is not covered by insurance or Medicare.
  • Posted on: 07/06/2021

    Can Apple and others make flex-work models work for store associates?

    It may work for Apple, but it will not work for most retailers. The floor needs to be covered, the shelves need to be stocked, and the checkout lines need to be manned. If the store is opened you need the people on the floor to take care of the customer. The winning retailers will be offering more flexible hours, which does not mean the staff is flexible to work their hours. They will also be offering better ways to manage shifts through automation.
  • Posted on: 06/30/2021

    Is fast food going too slow in reopening for dine-in business?

    Why reopen the inside seating when you can operate a lot more efficiently and lower cost if you only have a drive-thru model? Until the customer demands inside seating by not using the drive-thru, the smart operators will offer limited service—more money in the operator's pocket and less hassle.
  • Posted on: 06/22/2021

    Does retail have an answer for its jobs problem?

    The retail sector has a major problem when it comes to reducing turnover and hiring and retaining quality employees. The solution to this problem is more complex than can be dealt with in a short post, so I will present two items:
    1. The industry will have a tough time competing with other segments of the market because of the thin profit margin in the sector. All you need to do is look at the net profit per employee to see that to compete and pay more and have better benefits to attract and retain the quality of employees they need, they are doing to raise prices substantially.
    2. They have to figure out how to compete with all the other employers for the same workers. They need to develop what I call a Unique Employee Proposition. A list of why a STAR employee would want to come to work for them and stay.
    This is one thing that Walmart is working very hard at doing. It is not all about the money.
  • Posted on: 06/21/2021

    Can Victoria’s Secret shift its brand image from sexy to empowering?

    It sounds and feels like they are moving from one extreme to another. A hazardous strategy. Yes, they need to broaden their appeal and sell more than a sexy look, but it needs to be done strategically. Not by throwing rocks through a window.
  • Posted on: 06/18/2021

    Will Americans invite Best Buy into their backyards?

    Why is Best Buy letting a possibly good idea distract them from their core business? This is just not a great idea.
  • Posted on: 06/17/2021

    Can a financially stable, digitally-enabled Neiman Marcus make a comeback?

    It is interesting to read all of the comments, and I have to agree with most of them that Neiman Marcus does have a chance for survival as a much more focused and smaller organization. The two things I am not seeing are:
    1. What is their unique selling proposition? I am hearing nothing that makes them a unique offering to their customer.
    2. What is their unique employment proposition? To thrive in the upscale retail market takes more than technology. It takes superior customer service, which takes superior employees. I see no reason for that A player to come to work for them.

Contact Mel

  • Apply to be a BrainTrust Panelist

  • Please briefly describe your qualifications — specifically, your expertise and experience in the retail industry.
  • By submitting this form, I give you permission to forward my contact information to designated members of the RetailWire staff.

    See RetailWire's privacy policy for more information about what data we collect and how it is used.