PROFILE

Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

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  • Posted on: 04/28/2021

    Do five-star ratings systems have a ‘positivity’ problem?

    If you want a rating system of a product that gives real and valuable information, I would suggest a two-part rating system. The first review is written after the initial purchase but, more importantly, the second part is to ask the customer to rate the product or service again at 30 or 60 days in the future.
  • Posted on: 04/27/2021

    Vaccinated Americans like getting retail thank you freebies

    Look at this as not only a reward for getting vaccinated but also a way to build traffic and increase your business. For example, if you were a restaurant and you offered a free dessert or appetizer for having gotten the vaccine shot, you would be rewarding your customers but also building traffic.
  • Posted on: 04/26/2021

    Will stock ownership work as a loyalty program perk?

    If you are reading my comments you have looked at 22 other comments before you got to mine and note a split decision on whether this is a good idea are not. My vote is for the right company, with a consumer who is interested in long-term benefits and likes the company and the product, this will be a great move. For example, if I could get shares of Costco stock for purchases, I would be shopping more at Costco than Sams. Compared to frequent flyer miles, I would take stock in the airlines even though the stocks have been hit hard in the last couple of years. My milage value has also decreased over the years. Stocks will come back but my mileage value never will.
  • Posted on: 04/13/2021

    Toms finds one-for-one charitable model doesn’t add up for its business

    Big mistake. The one-for-one was easy to understand, easy to market, and easy to relate to.
  • Posted on: 04/08/2021

    Will Best Buy’s customers love its new service and savings plan?

    Whether the program is successful all boils down to one thing. CAN THEY DELIVER? Best Buy has some very loyal customers and has built their reputation on delivery of good customer service. They are now upping the bet and the key question can they truly deliver concierge service. If they do, they win -- if they don't, they lose and end up with some good customers who are no longer happy with the brand.
  • Posted on: 04/02/2021

    Kroger CEO says no one has the ‘data and insights’ that it has

    When I read the headline of this post I thought about one of my favorite quotes from Lee Smith when he was President of Walmart and a reporter asked him how he would rate Walmart as a retailer and he said, "we are only a 6. We have so much to learn and so much we can be doing better."
  • Posted on: 03/29/2021

    Will H-E-B conquer Dallas-Fort Worth?

    On a scale of 1-10, I would give the chances of H-E-B being successful at winning over the Dallas market a 10. Interestingly, they used an opposite approach to the one they used several years ago in Houston where they entered the market with what were smaller stores called H-E-B Pantry stores and then started replacing them with larger stores until they now control the market Their approach to treating not just every market, but every store almost as a standalone operation helps them tailor each store to the demographics of the area.
  • Posted on: 03/24/2021

    Will Five Below’s sales go above and beyond with a new store-in-store concept?

    This is a great move by Five Below. It does a number of things, both for the customer and also for the bottom line: 1. Allows them to expand the offering. 2. Allows them to upgrade the quality of the merchandise. 3. Increases the bottom line. 4. Increases the customer base.
  • Posted on: 03/23/2021

    Does keeping it real, really work?

    The question triggered me to look up the word authentic. The best definition I saw consisted of three words: IS IT REAL? Those brands that live their values have no problem being authentic but it can not be an on and off proposition. It must penetrate every aspect of the business. Not only the way it relates and speaks to the customer, but the way it relates to suppliers, employees, and society. Brands need to live their values.
  • Posted on: 03/03/2021

    Will seniors trust CVS to keep them safe with in-home IoT?

    The company that is going to win the war for implementation in the senior home care market is the company that is going to figure out how to make it simple. If it is too complex to install and use, it will be an uphill battle.
  • Posted on: 03/01/2021

    Automated checkout ‘will be everywhere’ sooner rather than later

    It is not only the pandemic that has accelerated the rollout of automated checkout, but also the rise in the hourly wage for retail workers is having an even greater impact. If you look at net profit per employee, the only way that retailers are going to be able to pay the higher wages is through higher productivity of employees. In the case of automated checkout, that means getting the customer to do the job so you don't have to pay employees to do it.
  • Posted on: 03/01/2021

    Do rivals need to follow Costco’s minimum wage lead right now?

    I have a different spin on wages than most companies. Companies do not pay employees to work for them. Employees pay companies for the right to work for them and the more they pay their employer by being productive the more that employers can pay them. In the case of COSTCO, their employees are highly effective, so they are paying the company with higher productivity so the company can pay them more. Win-win for everybody.
  • Posted on: 02/25/2021

    What’s next for mask mandates?

    Mask wearing is an option that everyone should have. That said, mandating that your employees must wear a mask for their own good and the good of the customer should not be optional. Customers have an option to wear a mask or not to wear them but stores should also have the option to not have to serve customers who do not want to comply and the government has to ensure that companies have the right to ask customers to leave if they do not want to comply.
  • Posted on: 02/23/2021

    Are outlet centers immune to the ills of regional malls?

    Outlet malls, especially those that are built with an open-air concept, have a number of things going for them:
    1. they automatically have social distance built into the model;
    2. They have a more diverse set of tenants;
    3. It is easier to attract tenants because of their layout;
    4. Shoppers are more value-conscious than ever right now.
  • Posted on: 02/22/2021

    Do grocers need to get better at planning for weather-related disasters?

    I hated the poll question because it asks about all grocery stores. It needs to be broken down. For example, I live in Houston, Texas so my answer is that HEB does an outstanding job. If I lived in Florida, I would say Publix does an outstanding job. When it comes to the others, I would give most of them a C+, but that is more than I can give state and federal government.

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