PROFILE

Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

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  • Posted on: 10/15/2021

    Just how casual will wardrobes become?

    The only people who are going to be wearing suits, ties, and high-heeled shoes are lawyers and politicians, and even the most successful of those will dress down to a more casual look since that is what the people they deal with will want.
  • Posted on: 10/11/2021

    How should retailers communicate supply chain snafus?

    Just think about the opposite action. Let's not tell the consumer anything. Keep them in the dark about the problem. Just raise prices without any explanation. Not a smart move.
  • Posted on: 09/28/2021

    Why are retailers falling short of their hiring goals?

    The answer is simple. Most retailers have never developed a strong employment proposition. They can not give a potential employee real reasons why they should come to work for them rather than going somewhere else. Those like Costco and Apple do not have trouble finding, hiring, and retaining STAR employees. By the way, STAR employees are Self-motivated, Talented/trainable, Accountable, and Reliable.
  • Posted on: 09/27/2021

    Will reducing seasonal hires pose a big risk for Target?

    This is a smart move for a number of reasons. 1. They talk about 5,000,000 more hours for present staff. If you take that number and divide it by 300,000 workers it comes to less than 20 hours per employee over the entire holiday season. 2. Need to spend less money in recruiting and training these new hires. 3. But more money in the pockets of the employees who want to work more hours. 4. Better trained staff to serve the customers equals great customer satisfaction.
  • Posted on: 09/23/2021

    Will ‘Built for Better’ put Walmart in a better light?

    The world is waking up to the fact that if we don't start taking care of the planet we live on, we will not have a place to live. Protecting our earth is no longer a generational or income level problem. It is everyone's problem. If Walmart walks the walk, helps educate its customers, and delivers on its sustainability promises, it will make a huge difference.
  • Posted on: 09/17/2021

    Can retailers benefit from tapping employee emotions?

    All things in moderation. Positive emotions create positive results, Negative emotions create negative results. Don't confuse emotion with thinking positively or negatively about some action or policy.
  • Posted on: 09/13/2021

    Is the government’s vaccination mandate plan good for retail?

    Based on the discussion, I think we should look at all the laws we have in effect in this country and begin to evaluate why we have them. Let's start with a traffic light law that requires everyone to stop on red. If I do not like the law I still have to obey it. Do beauticians really need to be licensed? What would happen if I wanted to open a beauty salon but did not want to get a license. If you don't like gun control move to Texas. They just did away with gun control. I guess some people feel a lot safer. We don't need dumb laws, but we do need laws and we need to enforce them.
  • Posted on: 09/02/2021

    Can 14 and 15-year-olds solve the labor shortage?

    The very first question I train employers to ask, no matter what the job they are hiring for is, what was the very first thing you did to earn money, how old were you, and what did you learn? I have found out that most successful people did things around the age of 13 or 14 or even younger to begin to earn money. How many of you that are reading this did something to earn money before you were 16? I bet all of you. Just read the comments. Maybe that is why you are a BrainTrust panelist or in a position to be reading this. Just remember, with hiring young workers comes extra responsibility.
  • Posted on: 08/30/2021

    How can retailers help frontline employees recharge?

    I am sorry that I am late to the discussion. Must have been too stressed out from work. The first key to dealing with store-level employees is to let them know you actually care about them. How do you do that? By: 1. Treat them as individuals by having one on one meetings. 2. Give them a chance to voice concerns and suggestions to improve the environment. 3. Ask questions and find out what they feel would be the best way to help them handle the stress. 4. Give your managers more control over the store environment.
  • Posted on: 08/23/2021

    Has Old Navy charted a course for all retail to follow on plus-sizes?

    This one comment from the post above says it all "NPD has found 70 percent of American women wear a size 14 or larger, yet less than 20 percent of apparel is made in those sizes." If you want to talk about an untapped market this is it. Any positive approach to this market will be a winner and Old Navy is leading the way,
  • Posted on: 08/23/2021

    Are Home Depot and Lowe’s about to hit a sales wall?

    Am I selling my Home Depot stock? The answer is NO. If you look at all of the fundamentals it may not be a great buy at this point but it is sure a great stock to hold. Demand for new and remodel is still booming and when the supply chain can loosen up a little more the boom is just going to get bigger.
  • Posted on: 08/17/2021

    Are over-attentive associates creeping shoppers out?

    I would love to be in a situation where I had an associate trying to give me more attention. In today's marketplace it is hard to find an associate that will give me any attention. It is easy enough to train a sales associate to identify how much help a customer would like to have. All it takes is a couple of well-worded questions. It does not start with may I help you. It starts with either giving them a piece of information about something like, are you aware of the sale we are having or are you looking for something in particular? Open the conversation but don't ask them a closed-ended question.
  • Posted on: 08/12/2021

    Does retail have a problem with how it recruits and hires workers?

    I have spent almost 40 years focusing on hourly hiring. Until this year, I have said that recruiting hourly employees is marketing with a rotten budget in the retail and hospitality space. All that has changed; look at the money that the leaders are now spending in the retail and hospitality sectors. They have gotten the message, and things are changing. Now Hiring signs are giving way to signs that could now say, "Life is too short not to work someplace AWESOME." Benefits are changing. Scheduling is changing, Training is changing, Management has got the message, and they are beginning to recognize that employees are investors. They are deciding on how to invest their time. If they don't get the return, they are ready to find a new place to invest.
  • Posted on: 08/09/2021

    The hunt for warehouse help heats up

    Warehouse workers are taking the place of production line employees, as the nature of manufacturing and distribution has changed. Just as production line employees' jobs have diminished because of automation, the same will be true for warehouse workers. Until that happens, companies will be forced to pay more because it is a job that most employees are no longer interested in doing. As the labor cost goes up, automation will become a much more efficient and effective way of getting the job done until companies have to pay more to attract and retain workers.
  • Posted on: 08/06/2021

    Target may just be the best place to work in retail

    The quality of your employees, in the long run, determines the quality of your customer. Target has been making all of the right moves when it comes not only to the branding of their product but also the branding of the employee experience. This is a win for Target and a win for their employees.

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