PROFILE

Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

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  • Posted on: 04/18/2019

    Will America’s love for paper coupons ever die?

    People love paper because the paperless marketplace is much too cluttered.
  • Posted on: 04/18/2019

    Will former exec’s Godiva café plans spell trouble for Starbucks?

    Another nitch player in a very crowded field dominated on one end by Starbucks and the other by DD. Yes it looks like they have a great business model and something a little different to offer, but not enough to really change the landscape. Nice business but I will stick with my Starbucks stock.
  • Posted on: 04/11/2019

    Amazon Go doesn’t want to leave cash on the table

    I think the question asked is wrong. It should read, "Does Amazon really care if it does not appeal to the unbanked or people who want to use cash?" I think the answer is no. Yes, they will find a way to serve customers who want to pay with cash. They will not go out of the way to make it easy. They will comply with the law.
  • Posted on: 04/10/2019

    Will Walmart clean up with its robotic workforce?

    My bet is that automation wins and employees and customer service fails. Walmart will reap a lot of benefit from greater automation at the store level. Now for the "but." Will it increase the quality of personal interaction? NO. Walmart still has not figured out how to really make the checkout lines move faster. They keep promising faster checkout and then the registers are not covered. My bet is more automation but no more customer interaction. Stockholders will win with reduced operating cost.
  • Posted on: 04/01/2019

    Will a recruiting campaign help H&M enlist new employees?

    I spend all of my time and effort helping companies to do a better job of hiring and retaining STAR hourly employees. I look at a lot of campaigns and if I were to rate this one, I would give it a solid B for the following reasons:
    1. They actually have a decent budget to spend on recruiting. In most organizations, recruiting is marketing with a rotten budget.
    2. Long term consistence. They would not keep doing it if it did not work to attract the type of employees they want to hire.
    3. They know what their competitive advantage is. They have a UEP, (unique employment proposition).
    4. The employees in the video actually look like employees, not actors.
    Suggestion: instead of telling about benefits, ask questions in the ad. How would you like to get a holiday on your birthday? Questions get people to stop and think when they are reading.
  • Posted on: 03/25/2019

    Aldi tests smaller, urban concept store

    It sounds like a totally different offering then what you would find in a convenience store. The emphasis is not on things like cigarettes, beverages,candy, and ready-to-eat food. This is a grocery store. Yes there are small and limited SKUs, but it's totally focused on the grocery and stables side of the business. Noted it only eliminated 300 SKUs, and if you read further it those were limited to bulky items and treasure hunt items. Total focus on the customer they are trying to serve. A winning idea.
  • Posted on: 03/19/2019

    Can Walmart lead the fight to eliminate plastic waste?

    Great move on a problem that is getting more and more headlines. Any action in the right direction to reduce waste is a great move. In the long run the cost will be out-weighed by the benefits.
  • Posted on: 03/12/2019

    Stage Stores converts to an off-price future

    The numbers so far don't lie. With the sales growth they have had in the stores that have been converted, it looks like a winning strategy. If you look at their present retail offering in their stores, there is no real reason for anyone to want to shop in them. This is a much better approach than just offering more of the same old stuff.
  • Posted on: 03/11/2019

    Will Costco’s new $15 minimum wage hurt or benefit the chain?

    To be the best you need to have the best people working for you especially in the world of retail and Costco continues to prove the power of this statement. As I say in my presentation on retail hiring, "It you beat your competition to the best employees, those employees will help you beat the competition." Or a quote that someone attributed to Sam Walton, "The most important decision a manager makes every day is who he allows in the door to help him take care of the customer." Final note: one of the ways that Costco is able to pay these higher wages is because of the savings on reduced turnover and training cost.
  • Posted on: 02/27/2019

    Walmart says ‘goodbye’ to greeters and ‘hello’ to controversy

    It makes good business sense to change the job description based on a number of factors:
    1. The raise in hourly wages for front-line employees;
    2. The changing role of the greeter in the store especially with store pickup;
    3. The way Walmart has created a more responsive customer service model with the use of technology. (example hand held checkout stations.
    On the other side of the coin. Walmart has been a good corporate citizen by the employment of a number of people who in many cases would not be able to find work. But I think they handled it wrong. They could have created guidelines for stores to follow that would have given them some leeway when it came to evaluating greeters with specific challenges and look at making accommodations.
  • Posted on: 02/25/2019

    Should district managers be held more accountable for store performance?

    It all starts with creating a culture of accountability across the organization. But that means you also have to empower the people to be able to take the actions necessary to make the changes needed. Where the problem starts is that most organizations promote their best store managers into area managers but don't recognize that the jobs are actually very different and don't give them the training they need to succeed.
  • Posted on: 02/20/2019

    Is Walmart just starting to hit its stride?

    Net promoter score is up and that means employee satisfaction is up. As the old saying goes, the way you treat your employees will be the way your employees treat your customers. It seems like it has been a hard lesson to learn but it is finally got thru to management and it is now hitting the bottom line. It is amazing to think that even with the major increase in labor cost the investment has paid off in higher sales which has been lead by higher customer satisfaction.
  • Posted on: 02/12/2019

    Is Allswell with Walmart’s tiny house tour?

    This is a me-too comment. I love the idea of the tiny house tour. Just letting people walk through the tiny house will be a win for Walmart. I hope everything in the house comes from Walmart. Maybe they will be like Sears used to be and start selling houses.
  • Posted on: 02/05/2019

    Will Target’s dynamic pricing strategy erode customers’ trust?

    Sounds like a real loser of an idea, except for Walmart who should be helping to push this story.
  • Posted on: 02/01/2019

    What motivates workers in the gig economy?

    The gig economy is already here in a modified way, in many roles and similar organizations. If you look at programs like Hot Schedule, which helps both companies and employees manage their shift and trade them with other workers, you have the start of a gig economy. Add surge pricing to the formula and all of a sudden you have the employees you need when and where you need them. A number of these employees would be glad to have the training they need if it made them more valuable/made them more money.

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