Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

  • Posted on: 06/17/2019

    Does self-checkout make sense for Costco?

    If you get this far in reading all of the comments you must really be interested in what the panel thinks. So here is my 2 cents. Open self-check out lanes but make sure they are limited to no more that 8 items. This is an arbitrary number.
  • Posted on: 06/13/2019

    Indochino bets big on showrooms

    I wish I had read this earlier so that I could have talked about how the quality of the service needs to meet or exceed the quality of the product. I have yet to figure out why every retailer in the country, no matter what the price point, has not figured out that the most important decision that a manager makes is who is allowed in the door to take care of the customer and how that person is trained.
  • Posted on: 06/04/2019

    Walmart to expand its talent pipeline with a debt-free college plan for high schoolers

    Walmart is making a great move to help them attract teenagers who have a high likelihood of being successful. One of the hidden benefits of the program is they will become an employer of choice among teenagers who will be dependable, reliable and want to grow because their parents will want them to go to work for Walmart and will have a vested interest in making sure they go to work and do a great job.
  • Posted on: 06/03/2019

    Experience is overrated, hire talent

    What test if any are you referring to?
  • Posted on: 06/03/2019

    Experience is overrated, hire talent

    Remember staffing in retail is an HR problem and an operations pain. I wonder how many HR professionals real know what it takes to be successful on the retail floor.
  • Posted on: 06/03/2019

    Experience is overrated, hire talent

    In stead of might the word should be will stick around.
  • Posted on: 06/03/2019

    Experience is overrated, hire talent

    If you have the right questions and use the right tools it makes it easy to identify potential, and positive attitudes. The problem is most hiring managers have never been trained in how to interview and most of the processes out there are broken.
  • Posted on: 05/30/2019

    How can retailers help employees improve? (Hint: Not by criticizing them)

    Let's change the word criticism to coaching and I think that puts a different spin on feedback. If you as a manager do not tell your employees what they need to do to be successful or maybe even more successful, then you are setting that person up for failure. Most of us would learn more when people tell us what we are doing wrong rather than what we are doing right. If a manager is not willing to help people do their job by having tough conversations, they are setting that employee up for failure.
  • Posted on: 05/28/2019

    How should retailers best on-board seasonal staff?

    Interesting to note that every expert talks about how good this list is and I will go along with those observations. But I would like to look a the problem differently and create a slightly different list.
    1. Before great recruiting and hiring comes great retention. Most retailers are not even great at keeping their best employees on board. This is where it all starts. The number one things great employees want is a great boss and great coworkers. If you already have a great team it will be easier to get those seasonal employees up to speed and also make then enjoy what they are doing.
    2. Yes as Shep said you need to hire right. don't cut corners or accept less because they are only seasonal or part time.
    3. Set expectations and create an AWESOME on-boarding experience. You only have one time to make a first impression.
  • Posted on: 05/20/2019

    Should Kohl’s buy At Home?

    Smart move for Kohl's to look at diversification but I don't think this is the way to go. Kohl's has built its business on great merchandising and smart product mix. At Home just seems to have lots of stuff at a cheap price. With the increased pressure on the home goods market from both the web and Target and Walmart, this is not where I would invest my resources.
  • Posted on: 05/13/2019

    Why is Party City closing profitable stores?

    It is not the big who eat the small or the fast who eat the slow. It is the focused and the flexible who eat the inflexible and the unfocused. This looks like a very good decision based on what is happening in the retail space. It is no longer the number of stores as much as the position of those stores.
  • Posted on: 04/29/2019

    Why can’t Amazon convert Prime shoppers into Whole Foods shoppers?

    If Whole Foods was Aldi and was owned by Amazon, we would be having a totally different discussion on market share and cross brand shipping.
  • Posted on: 04/25/2019

    Farm Stores goes big with tiny eco-friendly drive-thrus

    I like the look and like the idea. I would say that it all boils down to two things. 1.) The quality of the product (example: the fresh baked goods) and 2.) Even more importantly: LOCATION, LOCATION, LOCATION.
  • Posted on: 04/23/2019

    Did anyone win the Stop & Shop strike?

    Management gets what they deserve. Great companies with great value, great culture, and open lines of communication will never have to worry about a union. Companies that lack these basic behaviors will have to deal with the consequences. Did a strike have to take place at Stop & Shop? No but both sides need to listen and realize that one is not successful without the other. P.S.: I noted one thing in the agreement. It covers existing employees but does not give all the same rights to new employees.
  • Posted on: 04/18/2019

    Will America’s love for paper coupons ever die?

    People love paper because the paperless marketplace is much too cluttered.

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