Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

  • Posted on: 01/13/2022

    Can Penney’s new leadership (finally) transform the business?

    Make it simple -- too little too late. Why would you want or need to shop at J.C. Penney's?
  • Posted on: 01/07/2022

    Will 15-minute cities truly bring back local retail?

    As every panelist has talked about, this is a great idea. I see two significant challenges. One is staffing, and the other is the ongoing challenge of parking. This concept will not make the car go away.
  • Posted on: 01/03/2022

    Is Aldi about more than just low prices?

    Aldi's has not only evolved beyond being a low-priced place to shop but has proven three things: 1. You can get quality products at a low price. 2. You don't need a giant store to meet your grocery shopping needs. 3. Shopping can still be fun. On a separate note since the first item on today's RetailWire was about theft and security: Because of the layout of the store, I think most shoppers feel safe and that shoplifting is not as much a problem as most grocers face.
  • Posted on: 12/21/2021

    Is the Great Resignation really about quitting the rat race?

    The answer to what is driving the Great Resignation is the NEWS. The news is no longer reporting the news. The NEWS is creating the NEWS. The message has been heard now is the time to be looking for a new job, now is the time to ask for more money. As a worker, you are in demand, take advantage of the situation, and workers are doing just that. For years I have said recruiting hourly workers has been marketing with a rotten budget. All of the sudden innovative businesses are looking at recruiting for the hourly workforce as something that must be done, and it must be done right. Will the ball shift back? I will not say never, but I will say it is going to be a long time coming. Maybe all for the better. In retail, the quality of your frontline worker determines the quality of your product.
  • Posted on: 12/14/2021

    How should retailers prepare for holiday shortfalls?

    This will not be the big deal that the news is making of it. What the news is doing is actually helping retailers by telling the story over and over again. The customer is learning that this is the new normal. All a salesperson or customer service person can do is apologize.
  • Posted on: 12/01/2021

    Meijer offers teachers supply discounts beyond back-to-school

    To start with, the polling questions are all wrong. This discount for teachers is not about either PR or profits, it is all about helping teachers absorb a cost that they should not have to absorb to do their job and educate our children. This discount is all about giving back and being good corporate citizens.
  • Posted on: 11/17/2021

    Will new curbside-recyclable insulated packaging give Amazon a sustainable grocery edge?

    If you repost this item a year from now, I think we will find that the number of people who responded to the survey will say that this program is more important than they do now. As the need for recycling and climate change become more mainstream, moves like this will significantly impact where people shop.
  • Posted on: 11/12/2021

    Frontline workers say management isn’t listening to them

    The key to retention and engagement is caring, and caring is all about listening and taking action. Those businesses and managers who have learned to listen and ask questions and take action are winning the war for workers. When was the last time a manager asked their employees what is the dumbest rule we have around here, or what is the one thing we could do to help you be more effective? The rule may seem dumb, but maybe it is a government mandate that the retailer needs to educate the employee about. Or maybe the rule is really dumb, and it needs to be changed.
  • Posted on: 11/08/2021

    Walmart is making store deliveries for the first time with driverless trucks

    We are more than 48,000 truck drivers short in this country right now, and the shortage is projected to grow to over 68,000 in less than five years. Walmart decreased the need by two drivers. We are not doing away with jobs. We are filling a shortage gap. This use of this technology is going to grow faster than most people expect. But I do not see it as the solution to the last mile; I see it being used more from distribution center to store — with the same everyday people at both ends to load and unload the truck.
  • Posted on: 11/04/2021

    Are the cards stacked against small and medium sized retailers?

    As I have read every one of the posts before mine, I find they are all saying the same thing about the advantages and disadvantages the small retailer has in surviving and thriving in today's rapidly changing world. I will only add a straightforward piece of advice. Whatever your segment is in the market, don't focus on the competition -- you will win by focusing on your customers.
  • Posted on: 11/02/2021

    Will Planning Studios elevate IKEA’s urban shopper journey?

    Any time that you can make the customer journey more accessible, you have created a winning proposition. This new concept helps do this in several ways:
    1. Customized appointment to meet with someone to help you make better decisions;
    2. Easier for the customer to get to your location;
    3. Design help.
  • Posted on: 10/21/2021

    Is retail in danger of getting burned out?

    More pay is a short-term fix for a long-term problem. More pay will get workers in the door but if it is only more pay that got them in the door then more pay won't keep them from walking out the door. The answer is simple and it has not changed over the almost 40 years I have been dealing with the challenge of finding, hiring, and retaining frontline workers in all industries. What employees want besides fair pay is:
    1. Great managers and fellow employees;
    2. Growth and opportunity;
    3. Interesting work;
    4. Work-life balance;
    5. Recognition.
    These items may be in a different order for different employees.
  • Posted on: 10/15/2021

    Just how casual will wardrobes become?

    The only people who are going to be wearing suits, ties, and high-heeled shoes are lawyers and politicians, and even the most successful of those will dress down to a more casual look since that is what the people they deal with will want.
  • Posted on: 10/11/2021

    How should retailers communicate supply chain snafus?

    Just think about the opposite action. Let's not tell the consumer anything. Keep them in the dark about the problem. Just raise prices without any explanation. Not a smart move.
  • Posted on: 09/28/2021

    Why are retailers falling short of their hiring goals?

    The answer is simple. Most retailers have never developed a strong employment proposition. They can not give a potential employee real reasons why they should come to work for them rather than going somewhere else. Those like Costco and Apple do not have trouble finding, hiring, and retaining STAR employees. By the way, STAR employees are Self-motivated, Talented/trainable, Accountable, and Reliable.

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