Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

  • Posted on: 07/13/2018

    Did Build-A-Bear destroy its brand with a successful promotion?

    I love all of the comments about how Build A Bear should have projected the success of this promotion. 20/20 hindsight is always perfect. The promotion was still a success in two ways. Yes there were winners who got a bear and they are giving vouchers to the others. The promotion got people in the stores and also got lots of publicity.
  • Posted on: 06/29/2018

    Kroger to deliver groceries using driverless cars

    I keep wondering how are the groceries are going to get from the car to the customer's kitchen. What good is a driver-less car, when you can't get the groceries the last 100 feet without having a person actually make the delivery?
  • Posted on: 06/19/2018

    Best Buy makes health and wellness tech a strategic priority

    This kind of foresight should make investors take another look at the company.
  • Posted on: 06/18/2018

    Kroger walks away from Raleigh-Durham

    It's a simple economic decision. In the hyper-competitive grocery market it is wise to pick the battles you can win and focus your resources. As Kenny Rogers said, "you've got to know when to hold 'em and know when to fold 'em." This is a market that Kroger should fold in.
  • Posted on: 06/15/2018

    Sam’s to open small concept focused on tech, fresh and grab-and-go foods

    Hopefully this will not become a distraction. They first need to work more on the large store format. Give shoppers a choice between Costco and Sam's, Costco is the winner. They need to figure out how to beat Costco and not dilute their focus.
  • Posted on: 06/12/2018

    Are chronic online returners only a few bad apples?

    If you can identify the customers who abuse your system and also identify whether it is profitable to do business with them, there is no reason that you can not refuse to sell to them. It is your call on who you sell to.
  • Posted on: 06/06/2018

    Costco workers get a raise and the retailer gets more good press

    The retail industry needs to not only evaluate their labor practices in relationship to the tight labor market but they need to do it because of a number of factors, including the change in the quality of the workforce they need to have to compete in today's hyper-competitive marketplace and the increased cost of turnover.
  • Posted on: 05/31/2018

    Walmart looks to win talent war with new education benefit

    Great move in the right direction, for a number of reasons:
    1. The cost of reduced turnover will more than pay for the program;
    2. Two of the top benefits employees are looking for are growth and opportunity. This provides both of them;
    3. It provides great PR and is free positive advertising for the chain.
  • Posted on: 05/15/2018

    Target sees stores as key to meeting its distribution challenges

    I love the fact that Target is asking the one question that all in business need to keep asking, especially in today's rapidly changing world: "Can we do what we are doing differently and more effectively in each area of our business? And why are what we doing what we are doing that way?" This sounds like a great approach to maximize inventory, labor, location and time.
  • Posted on: 05/07/2018

    Trader Joe’s and Barneys launch podcasts

    It sounds like a good idea, and for early adopter it may work for a while. But the world of information is getting too crowded and after a short shelf life, this one is going away.
  • Posted on: 04/27/2018

    Is $119 too much to pay for an Amazon Prime membership?

    From a profit perspective it is the right thing to do. Just think how many members would need to drop to make up for the profit from an increase in cost of membership. My only suggestion is to keep the first year at $99. Prime is addictive.
  • Posted on: 04/25/2018

    Are Americans ready for a c-store that sells only healthy foods?

    Nice idea, nice look, poor concept. It may fill a small niche, but just a nice idea. Will not take off because it is too focused on a very small segment of the market. It is a nice 900-1200 foot local store.
  • Posted on: 03/29/2018

    Research ties regular shift schedules to higher retail sales

    I wonder why we need a study to tell us something that is obvious. If you are an hourly associate would you rather have a set schedule and know when you are going to work or not? If you had to develop a set schedule, when would you book your best people to work and who would you give the best shifts to? Poor scheduling is caused by lazy managers and poor policy.
  • Posted on: 03/09/2018

    When it comes to Millennials, focus on the HENRYs

    In today's world dealing with a generation you need to market to broad generational groups but, in reality, manage to sell to individuals. Once you have a person's attention the you need to treat them as a unique individual.
  • Posted on: 03/07/2018

    Target looks to out-people competition

    I'll answer the second question first; Brian Cornell is right on. Just remember "The most important decision any retailer makes is who they allow in the door to take care of the customer." PS: I am a stock holder. To answer the first question: When it comes to getting a great return on investment, you just need to remember that a dollar saved is more valuable then a dollar earned and one of the best ways to save dollars is to reduce turnover.

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