PROFILE

Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

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  • Posted on: 02/12/2019

    Is Allswell with Walmart’s tiny house tour?

    This is a me-too comment. I love the idea of the tiny house tour. Just letting people walk through the tiny house will be a win for Walmart. I hope everything in the house comes from Walmart. Maybe they will be like Sears used to be and start selling houses.
  • Posted on: 02/05/2019

    Will Target’s dynamic pricing strategy erode customers’ trust?

    Sounds like a real loser of an idea, except for Walmart who should be helping to push this story.
  • Posted on: 02/01/2019

    What motivates workers in the gig economy?

    The gig economy is already here in a modified way, in many roles and similar organizations. If you look at programs like Hot Schedule, which helps both companies and employees manage their shift and trade them with other workers, you have the start of a gig economy. Add surge pricing to the formula and all of a sudden you have the employees you need when and where you need them. A number of these employees would be glad to have the training they need if it made them more valuable/made them more money.
  • Posted on: 01/31/2019

    Can Domino’s gain customers by offering free pizza for pies bought at rival shops?

    Every expert seems to support the idea and loves the creative approach. The negative responses have not been about the promotion but the quality of the product. I think people are missing the things that makes this not a good promotion but an awesome one:
    1. I am sure the free pizza they give away will be less than the cost of the Super Bowl ad.
    2. It is a franchise organization so I assume the franchisees will be absorbing most of the cost.
    3. They are not after the high-end pizza market they are after their competitors' customers.
    It's a win-win.
  • Posted on: 01/24/2019

    Which retailers deliver the best customer service?

    Reading all the posts that have been written before this one, I find two things in common. 1. It is all about caring, but when it comes to caring, it is more than caring about the customer, but it also caring about the employee, the community and things like the environment. 2. It is also about creating a culture of accountability and responsibility within the organization and all the way down to the associate level. All employees know what is expected, have been trained to do their jobs, and are given the authority to make decisions, and held accountable for the outcome.
  • Posted on: 12/19/2018

    Will 7-Eleven’s cashier-less store take hold?

    There are two very different questions asked in this post. The first about store automation is something that is going to need to happen because of the shrinking hourly workforce and the low appeal of working in the c-store industry. Most likely it will take longer than projected because of the hurdles and the investment. When it comes to relationship with franchisees corporate and franchisees are miles apart. For one, most of the U.S. stores are operated mainly as family businesses and do not have the finances or the desire to automate. It is not in their interest.
  • Posted on: 12/13/2018

    Retailing success doesn’t depend on silver bullets

    Looking at the lead bullets that show it is going to take to not just win the battle but to win the war. I'll start with the right team.
    1. Systems and processes to hire the right people at all levels in the organization.
    2. Training, training, and more training.
    3. Reward and recognition for true performance.
    4. A fun place to work.
  • Posted on: 12/07/2018

    Have retail store associates fallen into a hypnotic state?

    The article did a great job of defining what is causing retail hypnosis and even has some great suggestions. The ones that I would add are:
    1. Look for ways to have fun at work;
    2. Develop contests and competition between teams on a regular basis;
    3. Let your employees do the talking and run the morning huddle.
  • Posted on: 12/04/2018

    Walmart gives associates a tool to deal with out-of-stocks

    I can speak from experience that tech tools are making a difference at least for me when it comes to shopping at Walmart. On my last two visits I have used the new mobile checkout and I now go looking for associates that can check me out. Combine the mobile checkout with the out-of-stock app and they are going to raise the bar on customer service and I feel it will help to increase sales that will more than pay for the app and the extra associates.
  • Posted on: 10/22/2018

    How should retail employers prepare for Gen Z workers?

    Forget about the generational difference and be more concerned that in the next 10 years we are going to have 75,000,000 leave the workforce and only 40,000,000 to fill the jobs. It will go back to a question of how you compete in a climate of scarcity of labor.
  • Posted on: 10/22/2018

    Stores rarely ID customers before they check out

    The idea is not just to identify the customer, the idea is to help the customer to solve their problem or just make the shopping experience more enjoyable. Let's fix the easy things first -- like the number one thing that bugs most retail customers today: waiting in the checkout line.
  • Posted on: 10/08/2018

    Giant Food expects big things from a new, mini-grocery store concept

    If you read every post and get to this one, Iit boils down to right location, right product, high quality, and fair pricing. More and more consumers love small stores. They don't need 20 variety or brands of mustard or pickles.
  • Posted on: 10/02/2018

    Will Amazon’s new $15 an hour minimum wage mess up rivals’ seasonal hiring plans?

    It is not all about the money, but money makes a difference. Will this be a game changer for retail hiring? NO. Amazon does not have any retail employees. It has warehouse and distribution employees. Most people who work in retail would or do not like the idea of working in a distribution center.
  • Posted on: 09/26/2018

    What’s Dunkin’ without Donuts in its name?

    Since DD is a 100 percent franchise organization and has no front-line contact with customers, I have to ask one question. What do the franchisees think of the name change? For one they are the ones that are going to have to pay for all of the new signage. If I were a franchisee I would be voting to keep the old name. I say money spent, nothing gained.
  • Posted on: 09/21/2018

    Why don’t retailers concentrate more on selling the Christmas spirit?

    How are retailers going to sell the Christmas spirit when most of them can not even deliver okay customer service all year long? Most Christmas marketing is directed at decorating the store and putting stuff on sale to bring the customer in. If you want to have great Christmas spirit it starts with creating a great employee experience. PS: this is a battle that independent retailers should be able to win.

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