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Larry Miller

40 years in Retail Operations Profit Improvement. Creator of The Shrink Trax Solution, The Total Store Manager Program, The L5 Leadership Formula and The ProfitTrax "Plain English Analytics" Solution.
  • Posted on: 03/14/2021

    The importance of strategic and tactical balance in uncertain times

    Love the topic of Strategy vs Tactics. It's always swirling around. In my consulting I stress the immediate understanding (as Sun Tsu put it in The Art Of War) “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” My experience shows the we naturally think and act tactically, often missing the vital strategic. The process must begins with a clear vision. Then the development of the strategy, the desired brand result, the vital tactics needed to accomplish the strategy and finally the specific plan of how to clear and consistently communicate each element throughout the enterprise. It does take time to get VSBTC into your culture, but I love the results this process can achieve. It isn't complicate if we break the elements down step-by-step. I'd enjoy hearing thoughts....
  • Posted on: 09/14/2016

    Why are retailers struggling with Big Data?

    Great article, great comments, but I sense that we are still spinning and spinning around "data" and "analytics" and suggesting that we need more data analysts/scientists to decipher the "data" and "predict" from data to create more data, but not enough "SOLUTION." I offer that we must remember that the "data" results from "behaviors" and "practices" and that to truly gain value we must return to the behavioral causes and effects that produced the data. New dimensions in plain english analytics can tell the retailers (on a day-to-day basis) what the data means, what behaviors and practices likely caused the data anomalies and what to do (now) to fix it. How to fix it is the key! We have to get the decoded and deciphered information into the hands of trained and knowledgeable store team leaders who are closest to the point of correction and who can act quickly. The solution is not in the data but in the actions and practices people take to correct everyday store challenges to improve profitable selling. Always remember: People solve, not data. People using smart, plain english BI is the real key to improving performance. THANK YOU! I appreciate the opportunity to comment.
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