PROFILE

Karen S. Herman

CEO, Design Director and Disruptive Retail Specialist, Gustie Creative LLC

With more than 25 years of executive level experience in commercial design, planning, project management and strategic marketing, I am passionate about good design, retail design strategy and design innovation.

I’ve worked with architecture firms, retailers, advertising and marketing firms, corporations, real estate companies, property developers, and owners of small to medium size businesses, to design corporate, commercial, retail, hospitality, and mixed use interior spaces, destination experiences and collateral materials.

I enjoy beta testing new technologies (Google Glass, Project Tango) and writing articles on design and technology for trade publications. Also enjoy speaking to small and large groups on both topics. I believe in giving back to my community through mentoring and serving on non-profit boards.

Gustie Creative is a full service design firm specializing in commercial and retail design, retail design strategy, and design innovation. We are passionate about creating disruptive retail. Our exclusive and unique approach to disruptive retail consists of five Pillars of strategy and 30 Paths of design that take our clients’ brand or business into the marketplace when, where, and for as long as they desire. Our clients include Zimmerman Advertising, Warren Technology Inc., Wind2Share, FloSpine, Bagel Twins Bagelry and Restaurant and HelpedHope.

Gustie Creative is my second company. My first was Creative Direct Solutions, Inc., founded in Stamford, CT, in 1995. This company was in business for 13 years and focused on delivering a tailored design approach that integrated technology with a clear design aesthetic, project management and customer service. Clients included Calvin Klein, Inc., New York Athletic Club, New York Palace, MediaPost, GRS and The Ledges.

Prior to starting Creative Direct Solutions, Inc., I worked for ten years in senior interior design and project management positions with architecture firms including Mancini-Duffy Inc. and Gould Evans. I attended the University of Kansas where I completed studies in interior design and was a varsity member of the women’s golf team.

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Karen’s Design Blog

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  • Posted on: 10/16/2018

    Does anyone pay the full retail price anymore?

    Discount retailers are hot these days and continue to open stores, catering to this cultural shift in shopping behavior that is Millennial-driven and stems from the Great Recession and, yes, I believe it is here to stay. Discount retailers are making the in-store experience much nicer that the Ben Franklin stores I grew up with. Today, I am seeing Tuesday Morning opening next to Five Below. Here's a great strategy that directly caters to this cultural shift and offers value shopping for the whole family.
  • Posted on: 05/31/2018

    New Whole Foods’ store-within-a-store concept is ‘rooted in nature’


    With Amazon's deep rooted use of retail data analytics, clearly this move to test a Plant & Plate store-in-store is based on the shopper's needs and interests, such as this "nesting" theme launching in Bridgewater, NJ, a suburban community close to New York City. As a "lifestyle shop featuring a variety of home, beauty and garden goods rooted in nature," Plant & Plate is a great fit and Amazon will see what sticks. A store-in-store is a good way to groom a new brand. Possibly the plan is to launch Plant & Plate in Whole Foods and, if successful, transition to a stand alone store? With Amazon, think outside the box.
  • Posted on: 05/09/2018

    Dormify pops up well before back-to-school season

    This is a forward thinking by Dormify. I see these brick and mortar pop-up "Style Studios" with Style Advisors on site as a comforting and rewarding experience for college students and their families. The fact that they are rolling out ahead of back-to-school, for two weeks in May, gives an exclusive opportunity to learn about Dormify products, explore design ideas, and work with a Style Advisor to get everything just right. This is an experience that certain college students will relish, it builds a nice brand relationship with Dormify and sets the company up for a repeat showing next year ... probably in many more locations.
  • Posted on: 04/30/2018

    Kellogg’s advises CPGs to differentiate online

    One significant advantage CPG brands have in investing in an online direct-to-consumer (DTC) campaign is to gain a deeper level of engagement with the shopper. By using social channels to reach desired target markets and build buzz, then offering a uniquely crafted campaign full of product education, engagement and personalization, the CPG brands can win over the online shopper and build a relationship that eventually drives them to participate in an equally unique offline brand experience. Online-to-offline is a good long-term goal and DTC is one way to achieve it.
  • Posted on: 04/18/2018

    Honoring women

    As a female founder of a startup devoted to disruptive retail, and with 30 years of professional design experience behind me, I've seen and directly experienced enormous improvement in the advancement of women in the workplace. Many of these advancements are due to women who have stepped up and created opportunities for other women. And, industry efforts, such as Warren's initiative outlined here, create opportunity such as the June cover story and The Endcap feature stories he is spearheading. Women in today's workplace are ready and looking for opportunities to advance their careers, companies and industries. Creating these opportunities is key to eradicating bias and advancing women.
  • Posted on: 03/27/2018

    Where is the shopping opportunity with voice commerce?

    I see voice commerce as a gamechanger in the shopping journey and am very optimistic about its potential to drive purchases in the short- and long-term. Right now, shoppers are in the discovery stage. They are learning to use a voice assistant as a shopping tool to search, learn, compare and consider products and purchases. As the shopper grows comfortable with their preferred voice assistant, the technology will continue to improve and grow more targeted. Forward-thinking brands are working to integrate voice assistants and, in the long-term, they will benefit from the ease of use and enhanced shopping experience that voice commerce provides.
  • Posted on: 12/27/2017

    What retail apocalypse?

    While a stronger economy and lower unemployment rate contributed to opening the pocketbooks of shoppers this holiday season, it is important to mention that many brick-and-mortar retailers stepped up to the challenge of online shopping by offering greater and more engaging shopping experiences in-store. From POP-in@Nordstrom to Everlane's first store in New York City to the sleek integration of IoT in Fabletics stores, brick-and-mortar retailers gave shoppers many reasons to visit and purchase in-store this holiday season.
  • Posted on: 12/13/2017

    Will late deliveries mess up Christmas?

    The Amazon Effect has created a ripple this holiday season that may find some shoppers very sad on Christmas Day and I'm concerned about Free Shipping Day coming up this Friday, December 15th. The online retailers offering free shipping and delivery by Christmas should revise their message as needed. Better to be proactive and on top of the logistics here than leave a customer empty handed on Christmas Day.
  • Posted on: 12/12/2017

    Will meal kits be a hit on Walmart’s virtual shelves?

    It appears that Walmart continues to court the urban Millennial, a demographic that spends money for convenience and is very familiar with Amazon.com. I think Home Chef and Takeout Kit meal kits are a great addition to Walmart.com's offerings. What I would like to see next are in-store tastings of the meal selections from Home Chef and Takeout Kit. Adding an in-store experience that is educational and engaging offers a strategic advantage over Amazon.com, Blue Apron and Hello Fresh.
  • Posted on: 11/17/2017

    Indie retailers can survive – even thrive – during the holidays

    So true, Mike. I'm an Android fan and my Samsung S8 QR code reader is lightning fast and gives me options to browse the site, share or send content with one click. I work with a company that creates AR Codes and the potential for certain retailers is significant. Thanks for commenting.
  • Posted on: 11/17/2017

    Indie retailers can survive – even thrive – during the holidays

    Tony, I really appreciate your comments here. The scenario you describe exists in many parts of the US and is an important discussion to have. With this article, I focused on community and free marketing resources for independent retailers. Reach out to me if you want to discuss in detail.
  • Posted on: 11/17/2017

    The RetailWire Christmas Commercial Challenge Global Edition – M&S vs. Sainsbury’s

    Definitely spreading some holiday cheer with these two choices. Both are heartwarming and family oriented, but I feel that Marks & Spencer's "Paddington & the Christmas Visitor" lacks the authenticity and personal connection that Sainsbury's "Every Bit of Christmas" offers. So my vote goes to 'Every Bit of Christmas." Super curation of real life examples in this spot!
  • Posted on: 11/16/2017

    Amazon Go still plans to transform convenience in retail stores

    Yes, I definitely believe that Amazon Go will be a success, and the fact that the beta stage lasted longer than what was expected, to me, is a sign that the company is doing all that it can to get this concept right. Well worth the effort and wait as this retail technology is a game changer. Seems like a given that the Whole Foods play is for the real estate. Easier to upgrade the portfolio of Whole Foods sites to various levels of the Amazon Go technology platform than to invest the time and money to build out all new locations first.
  • Posted on: 11/02/2017

    New pop-up concept is a capital idea

    Pop-up stores, pop-up restaurants and food trucks are disruptive retail solutions that enable independent brands and small businesses to move from online-to-offline, test new channels, build new customer bases and innovate on a small scale. For the consumer, engaging with a fresh new food, product or service is exciting and due to the short-term nature, an exclusive opportunity. Looks to me like a win-win. This is just the beginning of where we see retail heading at Gustie.
  • Posted on: 10/20/2017

    Drone-to-hand delivery could become a thing

    Great point, Bob, to suggest drones be used for life saving situations. In Sweden and out in California, operators are working with first responders to assist people with cardiac arrest and deliver aid faster by drone.

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