PROFILE

Joy Chen

Chairman & CEO, H2O+Beauty

Joy Chen is the Chairman and Chief Executive Officer for H2O+ Beauty, which specializes in premium skincare globally. Prior to joining H2O+, she transformed YES TO Natural Beauty business and catapulted the brand to the #2 category leadership position in natural personal care.  Despite the economic downturn in the past several years, she successfully quadrupled the business revenue and increased the valuation of the company by five times since she joined. With these business results, YES TO Inc., has been recognized in the Top 100 fastest growing companies in San Francisco Bay Area.  Moreover, the YES TO brand has won nearly 50 product awards from industry experts since her tenure.

Before YES TO Inc., Joy has spent 17 years at the Clorox Company, and was the Vice President General Manager of the Laundry business.  She had responsibilities for a business over $1B, handled the company’s most valuable brand equity, Clorox, and managed a large multi-functional organization. Her other Clorox positions included senior leadership roles in Marketing, Sales and Operations.  Her work experience spans large and small companies, focuses on tackling complex, business turnarounds and shows her leadership effectiveness through leading organizations through change.

Joy is an active Board member and advisor for start-up businesses and non profit.  Specifically, she is active with 18 Rabbits and 479 popcorn.  Additionally, she is on the Board for Junior Achievement.  She supports many women entrepreneurs by providing guidance and coaching to starting founders/CEOs in the San Francisco Area.  She is also active with Network of Executive Women, a key women executive organization group in the USA, whose purpose is to empower women to reach their potential professionally.  In order to share her expertise, she has been the keynote speaker at numerous business conferences and has written blogs and articles for business magazines.

Recently, Joy has been awarded 2012 Most Admired CEO of the Year, 2013 and 2014 Most Influential Women in the San Francisco Bay Area.    In 2015, she was inducted into the Junior Achievement Business Hall of Fame.  Additionally, she was honored with the Forever Most Influential Women award in the San Francisco Bay Area.

Joy received her undergraduate degree from UC Berkeley and a Masters of Business Administration from Harvard University.  For fun, she and her husband enjoy adventure travel, NASCAR racing and searching for the next new, undiscovered Michelin star restaurant around the world.

Joy Chen is the Chairman and CEO of H2O+ Beauty, a leading brand of premium, water-based skincare products. Under Joy’s leadership, H2O+ Beauty went through a comprehensive relaunch that included a sweeping shift in its business model and a revitalized look and feel, along with a renewed focus on innovation and entirely new performance-based product lines. As a result of this transformation, H2O+ Beauty celebrated its most award-winning year ever, with accolades for its new product lines, quality of leadership, and overall transformation, as well as accelerated growth, improvement in the company’s gross margin and profit.

Prior to her role at H2O+ Beauty, Joy served as the CEO of Yes To, Inc. (2010-2014) overseeing the global natural skin and bodycare portfolio and catapulting the brand to the #2 ranking in the natural personal care category. Before joining Yes To, Joy spent 17 years at the Clorox Company, serving as Vice President and General Manager of the laundry business, a $1B+ business segment.
Joy was awarded Most Admired CEO of the Year in 2012 and was named the Most Influential Woman in the San Francisco Bay Area from 2013-2016. She was honored with Stevie Awards for Women in Business in both the Executive of the Year and Mentor of the Year categories, as well as Executive of the Year from the Best in Biz awards.

She received her undergraduate degree from the University of California, Berkeley and a Masters of Business Administration from Harvard University.
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  • Posted on: 06/06/2018

    Mental health is a retail management issue

    Mental health is different for everyone, which makes addressing it difficult. However, companies can provide mental health programs that employees can sign up for. Additionally, it is most important to have a company culture that is communicative and collaborative which will help with employee’s overall mental and emotional state.
  • Posted on: 06/06/2018

    Macy’s taps staff for their influencer clout

    Building the social media ambassador community is always the right direction. However, the community must be balanced between company employees and independent social media ambassadors. Consumers are looking for authentic perspective and they will be more critical when it comes to more posts and reviews coming from company’s own employees. Fundamentally, the social media influencer plan must tie to a bigger strategic plan Macy’s is making with its overall consumer shopping experience for it to be effective.
  • Posted on: 05/08/2018

    When Harry’s met Target and then Walmart

    Many brands go through this transition to Target and then Walmart. Harry’s, like other brands, is doing this to expand awareness and trial through distribution expansion. Because Harry’s is designing a package that is unique to Walmart and not the same as Target, it will likely expand their revenue, and Target will see very little cannibalization of their business. By offering their product broadly, Harry’s can dilute their brand’s identity to quality by entering Walmart which is known for low price.
  • Posted on: 05/02/2018

    Will shoppers go to Walmart to buy a car?

    That’s a tough connection to make, between looking for a car and shopping for the basic essentials that Walmart provides. I'm not sure this approach will provide them with more store productivity if that is the objective of expanding this partnership. Focusing on accelerating their digital capability is where Walmart should continue to prioritize.
  • Posted on: 05/02/2018

    Whole Foods to become a Prime perk for Amazon’s customers

    Providing more consumer benefits would encourage more usage of Amazon Prime. It will also increase the trial of Whole Foods with Amazon Prime consumers which is an incremental benefit to Amazon. Great move by Amazon as it will increase the value of each Amazon Prime consumer to help offset the cost of providing this service.
  • Posted on: 04/27/2018

    AI for e-mail? Marketers enthused, but not without concerns

    AI technology is great for email content that is standard. Some good email marketing taps into current or local trends/humor which I believe may be difficult for AI to capture. It also depends on how a brand's email marketing is required to capture the essence of the brand personality. That will be a bit tougher to do as it is hard even for some humans to translate into copy.
  • Posted on: 04/27/2018

    Is $119 too much to pay for an Amazon Prime membership?

    Consumers will continue using Amazon Prime with an increased membership rate. The rate increase is not high. Most Amazon Prime consumers have gotten used to the convenience of Prime and it will be difficult to lose so most will likely keep their membership. Amazon is very savvy in providing the trial of Amazon Prime at a reasonable cost so consumers try and stay on.
  • Posted on: 04/16/2018

    Dyson believes in showroom stores

    The high experience showroom concept is good for any product that needs one-on-one demonstrations to prove the value of the product. This showroom concept works for beauty products from Warby Parker glasses to Dyson’s. It is also part of the brands’ marketing strategy to build awareness and trial. Showrooms must be part of a brand’s business model and strategy as it can be a big investment to do it right.
  • Posted on: 04/16/2018

    Brands find unexpected opportunities to reach next-gen customers

    Although these niche brands have addressed generational trends, they still need to scale their concept to make it sustainable. Large brands and retailers definitely have the resources to identify the trends, their issue will be how to cultivate a niche idea in an entrepreneurial way. The best alternative for these big brands is for them to acquire or collaborate with niche brands that have scaled successfully.
  • Posted on: 03/27/2018

    Whole Foods cuts local marketing staff

    Whole Foods provides a great venue to deliver healthy food and products to the consumer. This company's purpose is not changing and the latest changes are making the internal management process more efficient. For a manufacturer dealing with Whole Foods, this is a positive change. Amazon is data-driven and they will make the right business decisions based on what the consumer is telling them. Change is hard but, in the long run, it will make Whole Foods more efficient in delivering the right healthy goods to their consumer.
  • Posted on: 03/27/2018

    Will a new designer collaboration be a smash hit for Target?

    Target is best-in-class in executing these brand partnerships in fashion and beauty. Hunter will be another partnership that will be extremely successful based on its high brand awareness, product exclusivity and good price value. Target does a great job in identifying the brands to partner with based on their knowledge about their consumer.
  • Posted on: 03/13/2018

    Will return bans burn retailers that impose them?

    Return policies are necessary and some companies tie their brand to standing behind their products with a lifetime-guaranteed return policy. That is not for everyone. What is most important is to be transparent about the return policy with your customers. Nobody likes the return process, so it is important to make it as efficient as possible for everyone involved.
  • Posted on: 03/13/2018

    Will department stores regret their off-price push?

    No company can win on price alone. The department stores will see a positive bump for a while as they provide discounted stores, but in order to succeed and win in the marketplace they must have a positioning that differentiates them beyond price. At this time, it does not look department stores like Macy's have one.
  • Posted on: 02/27/2018

    Barnes & Noble, once an indie killer, is losing out to mom-and-pops

    Barnes & Noble needs to provide an experiential component to modern bookstores. It needs to provide something more than just books and low prices to compete. There is a place for a big box bookstore, but the game has changed.
  • Posted on: 02/26/2018

    What do shoppers want most?

    Convenience and customization are key trends to win in the marketplace. Convenience means no hassle and getting the product "now." Customization is all about the consumer getting something that suits them in a special way. Any technology, service or brand concept that delivers these trends well will be a competitor in the marketplace.

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