PROFILE

Joy Chen

Chairman & CEO, H2O+Beauty

Joy Chen is the Chairman and Chief Executive Officer for H2O+ Beauty, which specializes in premium skincare globally. Prior to joining H2O+, she transformed YES TO Natural Beauty business and catapulted the brand to the #2 category leadership position in natural personal care.  Despite the economic downturn in the past several years, she successfully quadrupled the business revenue and increased the valuation of the company by five times since she joined. With these business results, YES TO Inc., has been recognized in the Top 100 fastest growing companies in San Francisco Bay Area.  Moreover, the YES TO brand has won nearly 50 product awards from industry experts since her tenure.

Before YES TO Inc., Joy has spent 17 years at the Clorox Company, and was the Vice President General Manager of the Laundry business.  She had responsibilities for a business over $1B, handled the company’s most valuable brand equity, Clorox, and managed a large multi-functional organization. Her other Clorox positions included senior leadership roles in Marketing, Sales and Operations.  Her work experience spans large and small companies, focuses on tackling complex, business turnarounds and shows her leadership effectiveness through leading organizations through change.

Joy is an active Board member and advisor for start-up businesses and non profit.  Specifically, she is active with 18 Rabbits and 479 popcorn.  Additionally, she is on the Board for Junior Achievement.  She supports many women entrepreneurs by providing guidance and coaching to starting founders/CEOs in the San Francisco Area.  She is also active with Network of Executive Women, a key women executive organization group in the USA, whose purpose is to empower women to reach their potential professionally.  In order to share her expertise, she has been the keynote speaker at numerous business conferences and has written blogs and articles for business magazines.

Recently, Joy has been awarded 2012 Most Admired CEO of the Year, 2013 and 2014 Most Influential Women in the San Francisco Bay Area.    In 2015, she was inducted into the Junior Achievement Business Hall of Fame.  Additionally, she was honored with the Forever Most Influential Women award in the San Francisco Bay Area.

Joy received her undergraduate degree from UC Berkeley and a Masters of Business Administration from Harvard University.  For fun, she and her husband enjoy adventure travel, NASCAR racing and searching for the next new, undiscovered Michelin star restaurant around the world.

Joy Chen is the Chairman and CEO of H2O+ Beauty, a leading brand of premium, water-based skincare products. Under Joy’s leadership, H2O+ Beauty went through a comprehensive relaunch that included a sweeping shift in its business model and a revitalized look and feel, along with a renewed focus on innovation and entirely new performance-based product lines. As a result of this transformation, H2O+ Beauty celebrated its most award-winning year ever, with accolades for its new product lines, quality of leadership, and overall transformation, as well as accelerated growth, improvement in the company’s gross margin and profit.

Prior to her role at H2O+ Beauty, Joy served as the CEO of Yes To, Inc. (2010-2014) overseeing the global natural skin and bodycare portfolio and catapulting the brand to the #2 ranking in the natural personal care category. Before joining Yes To, Joy spent 17 years at the Clorox Company, serving as Vice President and General Manager of the laundry business, a $1B+ business segment.
Joy was awarded Most Admired CEO of the Year in 2012 and was named the Most Influential Woman in the San Francisco Bay Area from 2013-2016. She was honored with Stevie Awards for Women in Business in both the Executive of the Year and Mentor of the Year categories, as well as Executive of the Year from the Best in Biz awards.

She received her undergraduate degree from the University of California, Berkeley and a Masters of Business Administration from Harvard University.
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  • Posted on: 03/27/2018

    Whole Foods cuts local marketing staff

    Whole Foods provides a great venue to deliver healthy food and products to the consumer. This company's purpose is not changing and the latest changes are making the internal management process more efficient. For a manufacturer dealing with Whole Foods, this is a positive change. Amazon is data-driven and they will make the right business decisions based on what the consumer is telling them. Change is hard but, in the long run, it will make Whole Foods more efficient in delivering the right healthy goods to their consumer.
  • Posted on: 03/27/2018

    Will a new designer collaboration be a smash hit for Target?

    Target is best-in-class in executing these brand partnerships in fashion and beauty. Hunter will be another partnership that will be extremely successful based on its high brand awareness, product exclusivity and good price value. Target does a great job in identifying the brands to partner with based on their knowledge about their consumer.
  • Posted on: 03/13/2018

    Will return bans burn retailers that impose them?

    Return policies are necessary and some companies tie their brand to standing behind their products with a lifetime-guaranteed return policy. That is not for everyone. What is most important is to be transparent about the return policy with your customers. Nobody likes the return process, so it is important to make it as efficient as possible for everyone involved.
  • Posted on: 03/13/2018

    Will department stores regret their off-price push?

    No company can win on price alone. The department stores will see a positive bump for a while as they provide discounted stores, but in order to succeed and win in the marketplace they must have a positioning that differentiates them beyond price. At this time, it does not look department stores like Macy's have one.
  • Posted on: 02/27/2018

    Barnes & Noble, once an indie killer, is losing out to mom-and-pops

    Barnes & Noble needs to provide an experiential component to modern bookstores. It needs to provide something more than just books and low prices to compete. There is a place for a big box bookstore, but the game has changed.
  • Posted on: 02/26/2018

    What do shoppers want most?

    Convenience and customization are key trends to win in the marketplace. Convenience means no hassle and getting the product "now." Customization is all about the consumer getting something that suits them in a special way. Any technology, service or brand concept that delivers these trends well will be a competitor in the marketplace.
  • Posted on: 02/26/2018

    Amazon’s apparel moves are wearing on Target

    Target’s unique positioning on bringing modern, exclusive products has helped them win in the marketplace. This ranges from collaborations with designers at good value to modern, trendy private label brands. They have been successful in apparel, and they should expand that concept to other departments like beauty. They brought Harry’s and Beauty Counter into Target which has helped them shape their beauty department. Their strategy will allow them to win as they take it to more departments. Additionally, they need to stay competitive online so they can win against Amazon and Walmart.
  • Posted on: 02/23/2018

    Target CEO: Success built on ‘great physical assets’ and ‘digital interaction’

    Target’s strength is in its positioning with the focus on selection of great private labels and exclusive brands they collaborate with. They deliver unique product offerings that are not found elsewhere at another retailer. Additionally, their continued investment in online is allowing them to stay in competition with other retailers like Amazon and Walmart.
  • Posted on: 02/20/2018

    Will parents and kids go for healthier Happy Meals?

    McDonald’s move to healthy is needed to compete, but the change it needs is more than the products. There needs to be a communications plan to change the perception of McDonald's to one of being the healthy fast food. Because of the the public perception of McDonald's being unhealthy, I would instead launch a new line of healthy food offerings called [Brand X] by McDonald's. This way, they could shape the new perception from the beginning.
  • Posted on: 02/09/2018

    What makes a disruptive brand?

    Purposeful storytelling is key to launching a successful brand. Consumers buy ideas with a story that gets told through social media, press and products. Today’s brand positioning is the storytelling behind the cult brand.
  • Posted on: 02/07/2018

    Will a CEO without department store experience transform Hudson’s Bay business?

    Helena’s creative and transformational approach will breathe life back to these banners of retail. Since there is a portfolio of banners, she will likely determine the role of each. She will also access the talent on her team.
  • Posted on: 02/05/2018

    Will a co-branded credit card boost Starbucks’ sales?

    A co-branded credit card will not solve sales issues for Starbucks because there are too many co-branded cards out there that allow much more flexibility of the rewards program. Additionally, the card may benefit the loyal, heavy user of Starbucks, who is already coming frequently without rewards. They key is to get new consumers or to increase usage of existing consumers which this card will not do.
  • Posted on: 02/05/2018

    Amazon launches “$10 or Less” store

    $10 or Less has a big market as proven by the dollar stores, and presents a great opportunity for Amazon. Everyone wants good value and dollar strategy does not discriminate. Amazon’s expansive distribution network will make this business model profitable long-term.
  • Posted on: 02/05/2018

    Which commercial won the Super Bowl?

    My two favorites were Amazon’s Alexa and Wendy’s. Amazon’s ad was entertaining and brought out the great qualities of Alexa. Wendy’s ad was creative while explaining their product benefits through comparisons to McDonald’s. I did not care for the Sprint ad.
  • Posted on: 01/31/2018

    Race and security meet in lawsuit brought against Walmart

    Stores do lock up items based on location. The stores near me including Walgreens have varying items locked up based on their specific stores. I believe it is pretty common practice. Walmart’s situation will depend on how they decide what is locked up in each location.

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