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josephdrose

SVP, JBS Custom Software Solutions
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  • Posted on: 09/12/2020

    Has COVID-19 revealed pickup’s pain points?

    If you're not going to invest the time and technology in making sure the curbside experience is seamless for both the customer and the store employee, it's not worth doing at all. Not much is more frustrating than a bad curbside pickup experience; customers don't like it and store employees hate it.
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