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Partner, GreyOrange
35+ years retail experience. COO/CIO - Commerce technology and supply chain operations.
  • Posted on: 12/08/2021

    Will five banners work better than one for Wayfair as it begins to open stores?

    My first answer was that they don't need the five but, as I read further into the detail, it does sound like it makes sense. The overriding consideration is that all Wayfair product is available regardless of store to anyone at anytime, seamlessly. Which sounds like the case. Each brand has a point of view that should be represented in the store experience to give the customer what they expect, all sitting on the Wayfair infrastructure.
  • Posted on: 12/03/2021

    Will Toys ‘R’ Us become an American comeback story?

    What does Toys "R" Us bring to this new toy equation? Toys "R" Us used to be the place to go for selection, breadth of categories, immediate availability and for exclusives which no other toy channel could match. I could walk in (browse) today and have what I (my kids ) wanted today - that was the value of the brand. What is it today? This will be a tough hill to climb.
  • Posted on: 11/23/2021

    Will Macy’s curated marketplace distinguish it from online rivals?

    I agree with the sentiments here regarding Macy's being late to a game that is declining in value. Amazon's experience with marketplaces is arguably worse for the consumer -- shipping times, returns, and customer service, but I understand why Amazon went this way, Walmart, Target, and now Macy's -- saves money per order: no inventory, DC operations, shipping, returns, or cost of obsolescence. All get transferred to the merchants and the customer suffers under the guise of an "Amazon" experience -- sounds like a bad tradeoff to me.
  • Posted on: 11/23/2021

    What’s driving shoppers to Amazon?

    Consumers will change if there are comparable options -- not apparent today. Others are a distant second when it comes to the top 4 reasons to shop Amazon. I'm still waiting for this to get better. Many reasons for this -- we'd be here all day!
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