PROFILE

Ed Rosenbaum

CEO, The Customer Service Rainmaker, Rainmaker Solutions

“Practice, Drill, Rehearse, Then Do It Again!”

Meet Ed Rosenbaum, CBSE (Certified Building Services Executive) CEO and Master Trainer of Rainmaker Solutions …

Ed Rosenbaum, The Customer Service Rainmaker.

Ed Rosenbaum’s mantra is “You are my mission.” His passion is to deliver excellence in customer service as a mentor, a trainer, a team leader, a visionary, trusted advisor and a RAINMAKER for his clients; training executives, managers, supervisors and front line employees.

He is an expert at identifying management, customer service and sales issues and concerns within a company. His motivational techniques and personal training methods have been developed over a successful career spanning over 3 decades.

His dynamic and personal style of coaching is comfortable – as Ed likes to say, “You have to hit singles and doubles first then the homeruns will come with practice in smarter sales and income producing techniques.”

Ed is a graduate of Virginia Polytechnic Institute with a B.S. in Business Administration. He has done graduate work at Loyola College in Business Management and at East Carolina University in Human Resources Management. He has also taken extensive seminars in Integrity Selling, Customer Service, Managing and Achieving Goals and Selling Principles.

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  • Posted on: 02/13/2019

    Will the new plan for Sears work any better than the previous ones?

    You are right Cathy. But how many times have we said that? Yet he continues to sink money in it.
  • Posted on: 02/13/2019

    Can Whole Foods’ business afford higher prices?

    Acceptable, yes. Willingness to spend a lot more money to say they shop at Whole Foods, no. The aura of saying "I do my shopping at Whole Foods" has diminished. Most of us are more concerned with how our money is spent rather than where.
  • Posted on: 02/13/2019

    Will the new plan for Sears work any better than the previous ones?

    This has been like watching a pathetic story of a once-successful name brand company go on a self destructive mission. The only problem is it never seems to end. We continue writing Sears' obituary; but the funeral is not happening. How much money can he continue to pour in to this seemingly bottomless pit? Sometimes the patient is gone and those that loved it have to accept it.
  • Posted on: 02/13/2019

    Will the new plan for Sears work any better than the previous ones?

    Mark, I agree with you. The only CEO he can hire to fulfill his plan is himself.
  • Posted on: 02/12/2019

    Will Marie Kondo de-clutter retail?

    Looking at the headline and before reading it, my mind was drawn to The Container Store and what a boon it could be for them and others. Yes, clutter is an issue. But I am hard pressed to think this show will become the next "Diners, Drive in & Dives." Using our home as an example, it is neat and orderly. Once, maybe twice a year we decide to discard and give away items we no longer use. Except for the garage, that is a different story. It is cluttered. My wife wants to get in there and throw things away. "Wants" being the key word. I admit she tries. My point of view on the garage is to leave it for the kids to decide what to do with it when I am gone.
  • Posted on: 02/11/2019

    Foot Locker makes $100M leap into the sneaker re-seller space

    This is a good move for both companies. Foot Locker gets in to a marketplace that will open potential new avenues for them. GOAT gets hooked in to the Foot Locker name. I did not realize the market for used athletic shoes. I can see both companies benefiting by establishing a charitable program where shoes can be given to needy people in underprivileged neighborhoods and countries. This could become their biggest potential marketing tool.
  • Posted on: 02/05/2019

    Are malls better off as fulfillment centers?

    This could be a good idea to find other uses for malls that are no longer deemed as good retail facilities. There are problems I envision such as, who is going to pay mall rental rates for distribution center usage? Most malls are located in prime areas with nearby residential neighborhoods. Unless there can be added uses, more than a DC, this might raise concerns about the property values. A possibility might be to add tech facilities along with the DC. I recall we had this discussion a few years back. It seems to crop up on a regular basis now.
  • Posted on: 02/04/2019

    Did Trader Joe’s make the right decision to end grocery deliveries?

    This is not going to hurt Trader Joe's in my humble opinion. Trader Joe's may be that one grocery store where the customers actually enjoy the shopping experience.
  • Posted on: 02/04/2019

    Which commercial won Super Bowl LIII?

    I was pleasantly surprised to see an ad from the Washington Post. It did deliver a message, especially the tagline.
  • Posted on: 02/04/2019

    Which commercial won Super Bowl LIII?

    I thought this year's ads were weak in comparison to past years. The ones I enjoyed most were the Bud Light Special Delivery and NFL 100 Year game. I can't imagine how they were able to pull off that commercial with all the action involved. Surprising also was it was an ad for the NFL. But, for the most part, I found the ads to be no more impressive than the ones we watch on a normal evening of TV. As for the half time show, I was disappointed with Adam Levine. Frankly, there was not a good reason for him to take off his shirt and show a body covered in tattoos.
  • Posted on: 01/31/2019

    Can Domino’s gain customers by offering free pizza for pies bought at rival shops?

    This is a smart campaign to draw more business after the Super Bowl rush settles down. The question in my mind is yes, people will go for it to get a free pizza -- but how many will return?
  • Posted on: 01/29/2019

    New Foot Locker concept is powered by local culture

    I would like to see this as a winning innovative move for Foot Locker, and hope it will be. They will be giving up huge numbers in foot traffic and impulse shopping. But they are a lot smarter than I am, and know what they are doing. This has to be a destination conveniently located to survive. Larger metropolitan cities might require two to be successful, and take advantage of the market. Another suggestion I would offer is to select a partner company and make it a joint venture type project where two big names, two big draws act as draws for each of them.
  • Posted on: 01/24/2019

    Which retailers deliver the best customer service?

    I agree with most of your comments, Art; except about Apple. Yes, I know they have the reputation of outstanding customer service. But we have been to two Apple stores in particular and experienced less than outstanding or even good customer service.
  • Posted on: 01/24/2019

    Which retailers deliver the best customer service?

    Outstanding customer service comes first from the sales associate willingly wanting to learn your needs and a strong desire to help. Doing that gives most associates a feeling of satisfaction. Let's talk about Zappos as an example. The associates are trained to stay with a customer's call no matter how long it takes. They are not concerned with the numbers. It is the customer that comes first. Seth Godin's blog this morning discusses this very subject. His examples did include Zappos as well as Apple. I want to add companies like The Container Store where training in customer service is a never ending process. That is what it has to be: a never ending process. One more point: the sales associate must be given the authority to make a decision that, in some cases, might mean costing the company money returning something even though it does not fit the company's stated policy.
  • Posted on: 01/23/2019

    Lowe’s kicks off NFL deal in the biggest game of all

    I agree Neil. In some ways I see this as an almost desperate measure to catch up with Home Depot after the failed Orchard venture. Yes, Lowe's is well known. But Home Depot is a better recognized name when it comes to the customers and their needs. I do find it unusual that the Super Bowl is being played in Atlanta; and that is the home of Home Depot. I would think they would have jumped all over this opportunity to showcase them and the city.

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