PROFILE
Ed Rosenbaum
CEO, The Customer Service Rainmaker, Rainmaker Solutions“Practice, Drill, Rehearse, Then Do It Again!”
Meet Ed Rosenbaum, CBSE (Certified Building Services Executive) CEO and Master Trainer of Rainmaker Solutions …
Ed Rosenbaum, The Customer Service Rainmaker.
Ed Rosenbaum’s mantra is “You are my mission.” His passion is to deliver excellence in customer service as a mentor, a trainer, a team leader, a visionary, trusted advisor and a RAINMAKER for his clients; training executives, managers, supervisors and front line employees.
He is an expert at identifying management, customer service and sales issues and concerns within a company. His motivational techniques and personal training methods have been developed over a successful career spanning over 3 decades.
His dynamic and personal style of coaching is comfortable – as Ed likes to say, “You have to hit singles and doubles first then the homeruns will come with practice in smarter sales and income producing techniques.”
Ed is a graduate of Virginia Polytechnic Institute with a B.S. in Business Administration. He has done graduate work at Loyola College in Business Management and at East Carolina University in Human Resources Management. He has also taken extensive seminars in Integrity Selling, Customer Service, Managing and Achieving Goals and Selling Principles.
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- Posted on: 08/12/2019
Is FedEx smart to say goodbye to Amazon’s U.S. business?
Amazon did not purchase planes and trucks to have them look pretty. FedEx is smart to make the move on them before the eventual "Dear John" meeting took place. It was going to happen. The only question was when. Now we know when because FedEx "wrote the goodbye letter." I am beginning to question when or if UPS is "primed" to do the same thing. USPS will not do it. They can't afford the loss of that revenue source. - Posted on: 08/09/2019
Can Victoria’s Secret recover from its founder’s past relationship with Jeffrey Epstein?
We are living in a world where being friendly with certain people can be damaging to a career and/or a business. I read about the relationship between Epstein and Mr. Wexner years ago. It didn't seem to affect him then and I doubt it will now. But Victoria's Secret and L Brands have a bigger problem than that. They need to listen to what women and the public in general is saying about the exploitation of women and sex. L Brands' competition is making it difficult on them. They have to find a way to compete with those not serving sex and beating them at the cash register. - Posted on: 08/07/2019
Walmart trains quarterly for active shooter events
What a sad thing that this is becoming more of the norm. I am not going in to my reasons for the increase. But the truth is we still believe it won't happen where we are. Yes, it can. I applaud Walmart for taking the steps to train their employees. CNN interviewed a Walmart employee who ushered customers into safe areas possibly saving more lives. It is time for less rhetoric and more action by Congress to put some meaningful controls in place. Hopefully that will help. But I am not sure of it at this point. - Posted on: 07/29/2019
Staples creates content to reposition and differentiate its brand
It is easy to understand how important it is to be a resource to your client base. I doubt Staples' venture in the quarterly magazine picture will make that much of a difference to their customers. There are so many publications out there that adding another is not going to make a difference or change anyone's reading habits. My more important question is, who are the Staples customers and do they make the big buying decisions? - Posted on: 06/26/2019
Is complaining about customer service becoming America’s national pastime?
I agree Mark. My recent complaint on Yelp got a stock response so I decided to drill down more. I saw the same or similar responses to both positive and negative reviews. But often there were no comments which says no one is looking or caring. - Posted on: 06/26/2019
Is complaining about customer service becoming America’s national pastime?
Customer Service has been a passion of mine for more years than I can recall. How it started, I don't remember. But I am always aware of good or bad customer service. It sticks out like the matador's red cape to the bull. Yes, I think more are commenting on it now than previously because poor customer service has almost become the norm as opposed to what it should be. Recently, my wife and I visited a car dealership looking to make a decision on what to get. The salesperson did a bait & switch on me and I called him down on it as well as reported it to his superiors. I also posted it on Yelp. I got an immediate reaction from the powers that be and we will see if things change. I doubt one voice makes a change. But a chorus of voices will. - Posted on: 06/24/2019
How do consumers define cleanliness in grocery stores?
Part of my history included being in the janitorial service industry. We learned that a sparkling clean entry was important. The senses remember the beauty of the entrance long after going in a building. Next were the bathrooms. There was never any question that the bathroom had to be and smell clean. and stocked with soap and hand towels. I find the same needs are important in a grocery store or most retail establishments. We are reluctant to spend much time or money in an unsanitary environment. - Posted on: 06/12/2019
Has Barnes & Noble found its savior(s)?
An interesting strategy is at play here when a hedge fund buys B&N. I am sure there is a strategy, but we will all have to wait and see. Sure, the bottom line will look better with the consolidation of operations. But how do they plan to get more people buying rather than browsing? I am a book lover and always enjoy going in and browsing through the favorites. I hope they have the solution. - Posted on: 06/07/2019
Will associates rocking new vests help improve Walmart’s image and results?
I agree with you Georganne about Walmart training the customers to look for the blue vest. But wouldn't it have been better if Walmart had trained the wearers of the blue vests to look for customers to assist? - Posted on: 06/07/2019
Will associates rocking new vests help improve Walmart’s image and results?
The vest is not going to make any difference if the person wearing it does not smile and is not interested or able to assist the shoppers. That has been my main beef with Walmart over the years and nothing has changed. The in-store staff is simply not trained in effective customer service. A new vest is not going to change that. - Posted on: 06/06/2019
Ace Hardware and True Value satisfy customers, Home Depot not so much
The difference in my opinion is as simple as the difference between being an employee and being treated like a member of the family. The big box companies like Home Depot, etc. are staffed with employees; and they are good at what they do. But their role is the role of an employee. Ace and True Value make their employees feel like they are part of the family and treat the customers like they were their friends. It isn't rocket science to want to give outstanding customer service. - Posted on: 06/05/2019
Will a city’s ban on tobacco sales catch on across the nation?
The way smoking is looked at as a health hazard makes a ban something the public would prefer. Prefer yes. But being able to stop people from smoking is an entirely different subject. It is not going to happen. So maybe the best thing is for cities to do something more realistic to get people to stop smoking. I have made the suggestion; but I do not have the answer. Yes, I am a former smoker and the smell still bothers me after many years. - Posted on: 06/04/2019
Will delivering online orders seven days a week further transform retail ops?
Gene, I too miss those days when Sunday was different. Not any longer. - Posted on: 06/04/2019
Will delivering online orders seven days a week further transform retail ops?
It is going to happen, and watch the demand become even bigger. Tomorrow we will hear UPS will jump in the game. - Posted on: 06/03/2019
Experience is overrated, hire talent
Why do we have to differentiate between experience and talent? Most people except for those young and just out of school have plenty of both. Here is where I see the line in the sand drawn. Experience requires a larger hourly wage rate while "talent," which I am reading as youth in this case, works for less and then gets some experience.
