PROFILE

Ed Rosenbaum

CEO, The Customer Service Rainmaker, Rainmaker Solutions

“Practice, Drill, Rehearse, Then Do It Again!”

Meet Ed Rosenbaum, CBSE (Certified Building Services Executive) CEO and Master Trainer of Rainmaker Solutions …

Ed Rosenbaum, The Customer Service Rainmaker.

Ed Rosenbaum’s mantra is “You are my mission.” His passion is to deliver excellence in customer service as a mentor, a trainer, a team leader, a visionary, trusted advisor and a RAINMAKER for his clients; training executives, managers, supervisors and front line employees.

He is an expert at identifying management, customer service and sales issues and concerns within a company. His motivational techniques and personal training methods have been developed over a successful career spanning over 3 decades.

His dynamic and personal style of coaching is comfortable – as Ed likes to say, “You have to hit singles and doubles first then the homeruns will come with practice in smarter sales and income producing techniques.”

Ed is a graduate of Virginia Polytechnic Institute with a B.S. in Business Administration. He has done graduate work at Loyola College in Business Management and at East Carolina University in Human Resources Management. He has also taken extensive seminars in Integrity Selling, Customer Service, Managing and Achieving Goals and Selling Principles.

  • VIEW ARTICLES
  • VIEW COMMENTS
  • Posted on: 06/12/2019

    Has Barnes & Noble found its savior(s)?

    An interesting strategy is at play here when a hedge fund buys B&N. I am sure there is a strategy, but we will all have to wait and see. Sure, the bottom line will look better with the consolidation of operations. But how do they plan to get more people buying rather than browsing? I am a book lover and always enjoy going in and browsing through the favorites. I hope they have the solution.
  • Posted on: 06/07/2019

    Will associates rocking new vests help improve Walmart’s image and results?

    I agree with you Georganne about Walmart training the customers to look for the blue vest. But wouldn't it have been better if Walmart had trained the wearers of the blue vests to look for customers to assist?
  • Posted on: 06/07/2019

    Will associates rocking new vests help improve Walmart’s image and results?

    The vest is not going to make any difference if the person wearing it does not smile and is not interested or able to assist the shoppers. That has been my main beef with Walmart over the years and nothing has changed. The in-store staff is simply not trained in effective customer service. A new vest is not going to change that.
  • Posted on: 06/06/2019

    Ace Hardware and True Value satisfy customers, Home Depot not so much

    The difference in my opinion is as simple as the difference between being an employee and being treated like a member of the family. The big box companies like Home Depot, etc. are staffed with employees; and they are good at what they do. But their role is the role of an employee. Ace and True Value make their employees feel like they are part of the family and treat the customers like they were their friends. It isn't rocket science to want to give outstanding customer service.
  • Posted on: 06/05/2019

    Will a city’s ban on tobacco sales catch on across the nation?

    The way smoking is looked at as a health hazard makes a ban something the public would prefer. Prefer yes. But being able to stop people from smoking is an entirely different subject. It is not going to happen. So maybe the best thing is for cities to do something more realistic to get people to stop smoking. I have made the suggestion; but I do not have the answer. Yes, I am a former smoker and the smell still bothers me after many years.
  • Posted on: 06/04/2019

    Will delivering online orders seven days a week further transform retail ops?

    Gene, I too miss those days when Sunday was different. Not any longer.
  • Posted on: 06/04/2019

    Will delivering online orders seven days a week further transform retail ops?

    It is going to happen, and watch the demand become even bigger. Tomorrow we will hear UPS will jump in the game.
  • Posted on: 06/03/2019

    Experience is overrated, hire talent

    Why do we have to differentiate between experience and talent? Most people except for those young and just out of school have plenty of both. Here is where I see the line in the sand drawn. Experience requires a larger hourly wage rate while "talent," which I am reading as youth in this case, works for less and then gets some experience.
  • Posted on: 06/03/2019

    Will the price of avocados make Americans say enough to Trump’s tariffs?

    I do not think the Adminstration has a feel for what the consumer needs and is willng to pay for. Sure this will hurt the Mexican farmer and their economy. But it will also have an effect on the regular everyday housewife trying to fill the family menu. This is what the Administration has lost grasp of.
  • Posted on: 05/15/2019

    Why is Amazon paying employees to quit their jobs?

    This is Amazon we are talking about! So what would make us think it would be anything but successful? Amazon has found a way to reduce cost in the distribution centers. At the same time it has found a way to increase its delivery fleet. Amazon is the leader. So watch for others to follow.
  • Posted on: 05/14/2019

    Lands’ End is looking to get out of Sears like a bat out of hell

    Lands' End (along with Zappos) has always been considered one of the most customer-centric companies in the retail industry. I am surprised it has taken this long for them to extricate themselves from Sears. Now they can use their extraordinary customer service skills to continue to build on their brand. It will be interesting to watch the progress.
  • Posted on: 05/13/2019

    Why is Party City closing profitable stores?

    It appears we are talking about a company and executive group who have their eyes focused on profitability more than store count. So many retailers think the way to increase profit is to open more stores. Then they reach that moment when they think "whoops, what happened?" Profits are not there but the overhead is weighing them down. Party City is smartly going in the other direction where store count is not the main focus. I am thinking we are looking at the onset of a new trend in retail thinking led by Party City. They are smart. They know every retailer can be their competition and a lot of their business is seasonal.
  • Posted on: 05/10/2019

    Trump is deaf to retailers on tariffs

    I agree Camille. Possibly the only way his mind can be changed is if it starts to have a negative effect on retailers renting space in his properties; and his rental income suffers.
  • Posted on: 05/10/2019

    Is anyone going to buy Sears’ rebranding?

    The generation of people holding on to memories of Sears and their catalog glory days is dwindling to a very few. And those few, like the rest of the buying world, have found other places giving better values and lower prices than Sears. Rebranding is not going to fix what ails Sears. I think it is time to say goodbye (again).
  • Posted on: 05/08/2019

    Will Walmart’s new online pet pharmacy and vet clinics draw more pet parents?

    I don't think Walmart will be the place of choice for veterinary care. People simply do not leave their own vet because Walmart is offering the services. There is a confidence factor that has to be built. That does not happen overnight. But Walmart is Walmart and they are getting in another arena to wage battle. My takeaway is thumbs down for vet care. Thumbs up for all other pet related business.

Contact Ed

  • Apply to be a BrainTrust Panelist

  • Please briefly describe your qualifications — specifically, your expertise and experience in the retail industry.
  • By submitting this form, I give you permission to forward my contact information to designated members of the RetailWire staff.

    See RetailWire's privacy policy for more information about what data we collect and how it is used.