PROFILE

Ed Rosenbaum

CEO, The Customer Service Rainmaker, Rainmaker Solutions

“Practice, Drill, Rehearse, Then Do It Again!”

Meet Ed Rosenbaum, CBSE (Certified Building Services Executive) CEO and Master Trainer of Rainmaker Solutions …

Ed Rosenbaum, The Customer Service Rainmaker.

Ed Rosenbaum’s mantra is “You are my mission.” His passion is to deliver excellence in customer service as a mentor, a trainer, a team leader, a visionary, trusted advisor and a RAINMAKER for his clients; training executives, managers, supervisors and front line employees.

He is an expert at identifying management, customer service and sales issues and concerns within a company. His motivational techniques and personal training methods have been developed over a successful career spanning over 3 decades.

His dynamic and personal style of coaching is comfortable – as Ed likes to say, “You have to hit singles and doubles first then the homeruns will come with practice in smarter sales and income producing techniques.”

Ed is a graduate of Virginia Polytechnic Institute with a B.S. in Business Administration. He has done graduate work at Loyola College in Business Management and at East Carolina University in Human Resources Management. He has also taken extensive seminars in Integrity Selling, Customer Service, Managing and Achieving Goals and Selling Principles.

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  • Posted on: 10/17/2019

    Will debt-free college make Chipotle the place to work in the restaurant biz?

    I rarely visit Chipotle for no particular reason. This makes me rethink where I go. It can be a beacon for other and larger corporations to watch and follow.
  • Posted on: 10/16/2019

    Does Target need to address its associate morale problem?

    Target, and no other big box retailer, is simply going to raise hourly rates without a means of making it back? Profit is the overpowering mantra. No way will that be sacrificed, even to make a few headlines and look good to the public.
  • Posted on: 10/14/2019

    Is BOPIS a good fit for Dollar General?

    I agree. Staffing at the dollar stores is sparse now. Having them use checkout time to draw orders does not make good sense. Nor does the size of the orders make them competitive with others using BOPIS. Walmart is a good example.
  • Posted on: 10/10/2019

    Will becoming a UPS pickup/drop off point drive craft sales at Michaels?

    Anytime a retailer can bring more potential customers in their store, it is a success. This is another example of a retailer thinking outside of their box. Way to go, Michaels!
  • Posted on: 09/27/2019

    Amazon wants to take the lead on regulating facial recognition tech

    Years ago there was an uproar about cameras being located on buildings and street corners. Not only did it help to deter crimes; it in some ways prevented some traffic accidents. Now we are discussing facial recognition. It is on the way so let's get used to it. It is eventually going to happen, isn't it? It is a part of the path of progress.
  • Posted on: 09/26/2019

    Can grocery shopping make people less lonely?

    I happen to have a lot of interaction with people who are widowed and now alone. My view of this is they crave interaction with others. In this case it is at a synagogue. In others it can be the grocery store. I have noticed they enjoy talking and being with others, and tend to be lively communicators. They look forward to that limited time where they are with others and can feel included.
  • Posted on: 09/25/2019

    What makes consumers grumble most about returning online orders?

    Speed and convenience are more important to me. The best use of my time usually determines how I address this. In most cases, I will return the item to the store. It takes less time than the time needed to package and stand in line to ship it. It also gets my account credited faster.
  • Posted on: 09/25/2019

    What makes consumers grumble most about returning online orders?

    I also agree. Returning the purchase to the store does not take any more time than going to a Post Office or UPS store. You get your credit almost instantly compared to the longer wait by returning to the shipper.
  • Posted on: 09/24/2019

    What will Apple’s reinvented Fifth Avenue flagship mean for the brand?

    Apple has outdone themselves with this magnificent building. It will become their major marketing tool. It will be one of the places, if not the one place, visitors will throng. Another tourist attraction drawing thousands daily.
  • Posted on: 09/23/2019

    Amazon steps up on climate change, sort of

    This is not an Amzon issue alone. It is an issue for everyone.
  • Posted on: 09/23/2019

    Will free same-day delivery boost Macy’s online sales?

    Delivery has become the battleground among retailers in the race for the consumer's attention. Good for Macy's for getting back in the game. They can use this as a spark to motivate customers, not only to use free delivery -- but to get back to the stores. Lot's of empty spaces on the parking lots these days. Now that they are in the game, they need to be sure they can deliver as promised.
  • Posted on: 09/18/2019

    Chewy gains customers and increases sales, but will it ever be profitable?

    I have had excellent experiences with Chewy. Their customer service is as good as Zappos who many believe to provide superior service. There is very little Chewy will not do to satisfy their customers. If you order something and decide later you do not need it, they tell you to keep it or give it to someone who might be able to use it. As to the question of profitability, I defer to their CEO who believes they are on the right path. It might be another year or maybe two; but they will get there. My guess is they are going to be sought after to be purchased sooner than later.
  • Posted on: 09/17/2019

    Barnes & Noble College goes to school on Gen Z

    I am not sure I am in a position to determine what two of my grandchildren would prefer. But based on this article it appears Barnes & Noble are on the right track. The key might be to continue hiring their peers so the student customers feel comfortable going in and asking questions. They know their peers will give them good advice.
  • Posted on: 09/13/2019

    Did Whole Foods just give conscious capitalism a swift kick to the curb?

    There is an often used expression "It's not personal. it's just business." Well it is personal. Just ask those affected by this policy change. A sad decision that will also affect the Amazon brand. Does anyone think it is a secret that Amazon and Whole Foods are one company?
  • Posted on: 09/10/2019

    Will a loyalty program give Americans more reasons to shop at Target?

    Target seems to have a lot on its plate in the loyalty segment. Rolling the Circle out nationally before the holiday shopping season is a smart move. It will draw more interest because of the volume of people shopping that time of year. The key will be how customers choose to use it after the holidays are over.

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