PROFILE
Ed Rosenbaum
CEO, The Customer Service Rainmaker, Rainmaker Solutions“Practice, Drill, Rehearse, Then Do It Again!”
Meet Ed Rosenbaum, CBSE (Certified Building Services Executive) CEO and Master Trainer of Rainmaker Solutions …
Ed Rosenbaum, The Customer Service Rainmaker.
Ed Rosenbaum’s mantra is “You are my mission.” His passion is to deliver excellence in customer service as a mentor, a trainer, a team leader, a visionary, trusted advisor and a RAINMAKER for his clients; training executives, managers, supervisors and front line employees.
He is an expert at identifying management, customer service and sales issues and concerns within a company. His motivational techniques and personal training methods have been developed over a successful career spanning over 3 decades.
His dynamic and personal style of coaching is comfortable – as Ed likes to say, “You have to hit singles and doubles first then the homeruns will come with practice in smarter sales and income producing techniques.”
Ed is a graduate of Virginia Polytechnic Institute with a B.S. in Business Administration. He has done graduate work at Loyola College in Business Management and at East Carolina University in Human Resources Management. He has also taken extensive seminars in Integrity Selling, Customer Service, Managing and Achieving Goals and Selling Principles.
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- Posted on: 04/20/2018
Walmart ditching khakis for jeans in dress code test
Walmart's dress code is casual now. Testing jeans is going to make it more casual and less recognizable. I am not opposed to it or change as long as it brings a positive result. But we should be able to recognize store staff when we need assistance. Jeans come in many styles and shades of color. Leaving it to the employee to decide will make it even harder to distinguish them from the customers. Maybe that way the employees can hide in the crowd instead of now hiding where the customers cannot find them. - Posted on: 03/16/2018
Consumers say gender roles have changed. Why hasn’t advertising?
This is a subject that is in some ways difficult to focus on. There are more than two sides to consider. One, and the most important to the advertisers, is who are they sending the messages to? They hope they are the ones who are going to buy the products. But what age and demographic do they fall in? Are they older and not readily acceptable to the changes of gender roles? It is hard to determine. And where do they draw the line on who they depict in the advertising? Is it determined again by the customer or the product? If it is the product; then the buyer and that person's age, etc. will determine how the advertising is generated. This is just the tip of the iceberg. As time goes on, things will change and become acceptable where they have not been before. Time always seems to be the determining factor of when something is acceptable. - Posted on: 03/15/2018
GreenWise Market won’t name drop Publix anymore
The move is probably much better for Publix; but I wonder if GreenWise can survive without the Publix name. Sure, they are known to be connected in Florida and especially Lakeland. That is Publix home state and home city. But outside of there, it could be a problem. - Posted on: 03/15/2018
No more playing around – Toys ‘R’ Us is out of the retail game
This is a sad day we all have to admit we saw coming for a long time. Sadder even for those of us having friends working there as I do. But the handwriting has been there for a long time. Too much competition offering the same plus more products for far less. They were never able to stop the bleeding. And today begins the end of the end. - Posted on: 03/14/2018
What does Ring mean for Amazon?
Not only will Ring improve the home delivery part of Amazon's business; but it will set a new standard for home security. In fact, it already has people talking over dinner or coffee about how impressed they are with this new device. It will change the way people think of home security and their ability to monitor from afar. We are seeing the beginning of new methods of home security never thought of before. - Posted on: 03/13/2018
Will return bans burn retailers that impose them?
Max's comments goes right to the heart of the situation. There has to be a balance between a necessary return and a fraudulent return. A business will not survive with a policy of any return for any reason. L.L.Bean found that and did something about it. Their business continues to be strong despite putting a stop to bad returns. Strike a balance and be completely open and honest with your customers about it. They will understand. - Posted on: 03/13/2018
Home Depot commits $50M to create trade jobs and secure its future
A terrific win/win for both Home Depot and Lowe's. Both depend on the trades for a significant amount of business. So why not invest in the business that will certainly invest in them once they become the tradesmen and women of the future? Not only are they helping to solve a current and future problem for the industries, they are insuring the growth of their business as well. Who cares what their main reason is? The fact that they are doing something meaningful should be enough to satisfy the naysayers. - Posted on: 03/12/2018
Will acquiring tech startups help Nordstrom boost its digital ops?
I don't think any of us can say with much accuracy if this will work for Nordstrom. A lot of it depends on the typical Nordstrom customer and their acceptance of AI. That being said, Nordstrom, at least, is doing something to bring them into this era of smart shoppers and the tools they use to make the cash register ring. - Posted on: 03/12/2018
Will steel and aluminum tariffs hurt American retailers?
I am not intending to make this a political response. That said, somehow the President is doing this to antagonize those smart enough to know it will not work. The American worker will suffer thus lowering the spending power some of us received; thus diminishing retail sales. Lower income equals lower buying power. We were given that for a short period of time, now we are having it taken away. Not only that, we will be taxed on shipments sent to other countries, again lowering sales. And the saga continues until smarter people convince those not quite up to par with knowing how things work to get an understanding. - Posted on: 03/02/2018
At this café, dogs and humans have their day
In so many places this is already a reality -- especially at outdoor walking areas that have become so popular. There is hardly a time one can walk past a Starbucks or outdoor eating café without seeing owners with their pets, especially dogs. I am all for it. In fact, we do take our dog on walks in these areas occasionally. It is a nice stroll in the park, so to speak. - Posted on: 02/22/2018
Is Toys ‘R’ Us nearing the point of no return?
It is sad to see a company like Toys "R" Us going through this slow agonizing death spiral. It is apparent that their management team was not able to push their model to the 21st century. Children simply are not playing with the products on the shelves. If they can't hold it in their hand and press their thumbs down, it is not going to sell. And I feel bad because I have friends working there. - Posted on: 02/16/2018
For independent grocers, it’s innovate or die
I would enjoy hearing from Tony Orlando. Here is a man living and dying with this issue on a daily basis. He knows what is happening and what needs to be done to make his business grow successfully. He certainly knows more than I do. Hey Tony, jump in here and let us know what is happening from the battlefield. - Posted on: 02/15/2018
Can Circuit City come back from the dead?
I agree. What can Circuit City do now, many years after the name has been all but forgotten, that is not already being done? Yes, Best Buy has been doing better. But HHGregg certainly was a bust in this category after a fast start. Sorry to say it; but I think the investors might have a better place to put their money. - Posted on: 02/14/2018
Grocers say Trump’s SNAP plan would screw up a well run program
Most everything that can be said has already been said. I am opposed to this. I don't understand why something that does not need fixing is going to be scrubbed for something less acceptable. But then again, I don't understand why many things are being done by this administration. People having no idea what people needing this program need, are deciding what they need. It will not work. - Posted on: 02/13/2018
Macy’s new Muslim clothing line launches to accolades and anger
I applaud Macy's for taking the initiative and stepping up to the plate with this. I had honestly never thought about where certain minorities buy their particular brand and style of clothing. This country is based on many freedoms. Being able to wear what you choose as long as it does not offend another one's rights should be a given freedom. If certain males are able to wear their pants around their knees, why is this an issue to anyone? Macy's will lose some customers because some people's anger gets in the way of what is right for all. But, when all is said and the cash register is ringing, we should all be better because Macy's stood tall.
