PROFILE
Ed Rosenbaum
CEO, The Customer Service Rainmaker, Rainmaker Solutions“Practice, Drill, Rehearse, Then Do It Again!”
Meet Ed Rosenbaum, CBSE (Certified Building Services Executive) CEO and Master Trainer of Rainmaker Solutions …
Ed Rosenbaum, The Customer Service Rainmaker.
Ed Rosenbaum’s mantra is “You are my mission.” His passion is to deliver excellence in customer service as a mentor, a trainer, a team leader, a visionary, trusted advisor and a RAINMAKER for his clients; training executives, managers, supervisors and front line employees.
He is an expert at identifying management, customer service and sales issues and concerns within a company. His motivational techniques and personal training methods have been developed over a successful career spanning over 3 decades.
His dynamic and personal style of coaching is comfortable – as Ed likes to say, “You have to hit singles and doubles first then the homeruns will come with practice in smarter sales and income producing techniques.”
Ed is a graduate of Virginia Polytechnic Institute with a B.S. in Business Administration. He has done graduate work at Loyola College in Business Management and at East Carolina University in Human Resources Management. He has also taken extensive seminars in Integrity Selling, Customer Service, Managing and Achieving Goals and Selling Principles.
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- Posted on: 04/10/2019
Will Walmart clean up with its robotic workforce?
I agree that Walmart has become an innovator and technology leader (along with Amazon). I can see the use of robots to do repetitive jobs is also something important. But I disagree with a couple points made: First, using robots to scrub floors is not going to free associates to help customers. Those associates who previously scrubbed floors had little interaction with customers. Most of that work is usually done when store traffic is slow or the store is closed. My sad guess is this is going to put some employees out of a job. But I am not sure Walmart will agree with that and certainly will not confirm it. Yes, I can see robots taking over janitorial jobs such as floor maintenance and realize it is the future we have to expect. My concern becomes what happens to the people who have been performing these jobs admirably and how will they be retrained to become productive contributors again? - Posted on: 04/09/2019
Will Rent the Runway become all the fashion for kids?
They are on to something here. Kids grow out of clothes faster than the credit card bill can be paid. This can grow into something. One other thing you can count on, competition will be coming once they see how successfully this marketplace is growing. - Posted on: 04/08/2019
Should uniform pricing be the norm for large chains?
Uniform pricing should be the norm as long as the pricing is based on an average rather than the highest acceptable. I went into an office supply chain that is closing that particular location. They were closing out everything on the shelves. Yet I was in the same store in a different location (15 miles apart) during the same week and found pricing to be lower. Ask a manager and they shrug their shoulders. I do not think the economic statistics of an area should determine the pricing. - Posted on: 04/05/2019
Will Amazon, CVS or Walgreens win the speedy Rx delivery race?
With the aging of the population, we will see an increase in the potential need for faster home delivery. What I don't see is the public agreeing to the fee for the delivery. Like so many other new trends, there are initial fees. But as time evolves someone will say no and that will be the end of it. The question is, who will be the first to blink? Delivery will continue to evolve; but without a fee for the service. - Posted on: 03/15/2019
Pets rule the retail roost
We have a small dog who is absolutely spoiled. I don't think we are different from most families with a pet. The pet brings total joy and we pay that back by giving them the best life we can. - Posted on: 03/14/2019
Will customer hosts raise the shopping experience bar at Walmart?
This is good and will certainly make a difference in returns; even if they only smile they will make a difference. But I think Walmart should consider taking it a step further. They should have the customer hosts randomly walking the store interacting with the customers, helping find what they need or referring a different item. Make this a true Customer Service position; not just a return specialist with (hopefully) a smile. - Posted on: 03/12/2019
What will it take to make department stores relevant again?
This is like losing the bet that the QE2 could change course in a split second. Department stores have become cumbersome and frankly, boring. Maybe they should take a page from Restoration Hardware (RH) to make the experience memorable. Maybe add a sitting area near a coffee bar. Have a few customer relations people walking the store offering assistance. Most importantly, train the staff -- especially those working closest with the customers -- about what good customer service is. Be an aid to the customer, not simply a cashier. No matter what, do something or call it a day. - Posted on: 03/11/2019
7-Eleven to take a page from Starbucks with a café concept
It appears they are taking a page from Wawa. Wawa has tables outside for patrons to sit and rest while enjoying the good food they serve. - Posted on: 03/11/2019
Will Costco’s new $15 minimum wage hurt or benefit the chain?
Give them credit. They bit the bullet earlier than the competition. Yes, it hits their numbers now; but increased sales volume will more than make up for it. As will the plus side of goodwill. - Posted on: 03/11/2019
Will other cities follow Philly in banning cashless stores?
I read this news earlier this morning in another publication. It upset me then, and upsets me now. I see not accepting cash as discriminatory, differentiating the haves from the have nots. This is wrong and should not be acceptable to the general public. I can read all the reasons someone prefers not to accept cash, even when they have to give up a percentage. But we can not start to put ourselves in a position of becoming an elitist country requiring, in this case, "plastic over paper." - Posted on: 03/07/2019
Where are grocers failing on in-store experience?
Let's try this as an off the wall experiment. Taking a page from the Walmart book, recently edited. Walmart has/used to have a greeter welcoming you as you enter and leave the store. Costco and other warehouse stores have it, but for different reasons. Let's create a goodwill ambassador position. A person walking the store greeting customers and asking if they can assist them in any way. (Not the clerk filling the shelf. That person does not want to be interrupted and is quick to answer a question possibly not even looking at you.) My vision is an employee strictly there as a roamer interacting with the customer. Any added thoughts? - Posted on: 03/05/2019
Does the Janie and Jack deal point to a new direction for Gap sans Old Navy?
I agree with Bob's comments. Seems strange to go on a buying spree with the problems already in-house. But looking at it from a different viewpoint; if they continue to stand firm where they are -- they are moving backwards. They have to do something. This something makes sense. It is up to them to make it rebuild their brand. - Posted on: 03/04/2019
What will Amazon do with a conventional grocery banner?
The only and key differentiator is the Amazon name. I wonder how much of a committment they are willing to make and how long they are willing to stick with it. I can see shoppers trying it once. They are the new kid with the recognized name. But what are they going to do to entice us shoppers to return? - Posted on: 03/04/2019
Will pairing nail salons with shoe stores be a good fit for DSW?
This is an excellent example of pushing the boundaries of the box they are in. Who is to say this will or will not work until they run the test? My opinion might be slightly negative at this point. But let's see how it plays out. It wasn't that long ago that grocery stores had small banking places in the stores. It seemed to work for a short period, then they were gone. They already have a big plus in potential future business with the shuttering of Payless. - Posted on: 02/27/2019
Walmart says ‘goodbye’ to greeters and ‘hello’ to controversy
Tom said customers will get over it. Yes, they will because the prices say they will. But the negative PR is going to be difficult for Walmart to combat. Yes, it might be a mistake. But mistakes happen and we move on. I feel sadness for those affected who need the job, not only for the meager monies they are paid but for the opportunity to feel important.
