PROFILE

Ed Rosenbaum

CEO, The Customer Service Rainmaker, Rainmaker Solutions

“Practice, Drill, Rehearse, Then Do It Again!”

Meet Ed Rosenbaum, CBSE (Certified Building Services Executive) CEO and Master Trainer of Rainmaker Solutions …

Ed Rosenbaum, The Customer Service Rainmaker.

Ed Rosenbaum’s mantra is “You are my mission.” His passion is to deliver excellence in customer service as a mentor, a trainer, a team leader, a visionary, trusted advisor and a RAINMAKER for his clients; training executives, managers, supervisors and front line employees.

He is an expert at identifying management, customer service and sales issues and concerns within a company. His motivational techniques and personal training methods have been developed over a successful career spanning over 3 decades.

His dynamic and personal style of coaching is comfortable – as Ed likes to say, “You have to hit singles and doubles first then the homeruns will come with practice in smarter sales and income producing techniques.”

Ed is a graduate of Virginia Polytechnic Institute with a B.S. in Business Administration. He has done graduate work at Loyola College in Business Management and at East Carolina University in Human Resources Management. He has also taken extensive seminars in Integrity Selling, Customer Service, Managing and Achieving Goals and Selling Principles.

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  • Posted on: 10/16/2018

    Walmart and Advance Auto Parts join forces online

    Interesting "engagement" between Walmart and Advance Auto. Their demographics should reflect this deal well, making this a win-win. But only if they get it off the ground making sure they have covered all the bases of what the customer is going to buy. Advance gets business they might not have had. My concern is, what prevents the customer from going to the Advance Auto Parts store that could be less than a mile away?
  • Posted on: 10/15/2018

    Will anything change for Sears after Chapter 11?

    The saga that never goes away. The store that never dies. What happens when they come out of Chapter 11? They are still going to be Sears. The customers have moved on. So should Sears. Eddie Lampert is the only winner going in or coming out of bankruptcy. Let's move on.
  • Posted on: 10/10/2018

    Will Best Buy’s golden years strategy deliver long-term success?

    I agree with you, Ian.
  • Posted on: 10/10/2018

    Will Best Buy’s golden years strategy deliver long-term success?

    It is the grandchildren who put them online to begin with. It is also the grandchildren who solve their problems when they can't.
  • Posted on: 10/10/2018

    Will Best Buy’s golden years strategy deliver long-term success?

    The "senior community" can cover a wide brush stroke of years. The closer we are to the top number, the less we are going to be interested in tech support past what we already know. In many cases the desire to learn something new has passed. However, if we are at the lower number in years, the more we are willing to learn about today's technology and how it can benefit us. So go for it Best Buy. Remember, those in their younger-than-senior years are going to be a senior one day. Don't forget them now or they will forget you later.
  • Posted on: 10/09/2018

    Is it too late for a new store concept from Barnes & Noble?

    Let's hope B&N has finally found something that will extend their existence successfully. There has to be a place where a parent can take their child to teach them the beauty of reading and books. Nothing can beat the happiness of holding and reading a book. This can't be lost because of technology. B&N's current footprint model is too large with too many choices. Reducing the footprint and changing the look might be the start of the upswing for B&N.
  • Posted on: 10/04/2018

    Toys ‘R’ Us to rise from the ashes of bankruptcy, but should it?

    I wish my answer could be different; but I just can't see it. If Toys "R" Us had any hope of relevance they would still be open and viable. I feel like we are revisiting a "David vs. Goliath" scene. But this time the Goliaths, in particular Amazon and now Walmart, will crush David (Toys "R" Us). The slingshot will not work this time. RIP Toys "R" Us!
  • Posted on: 10/03/2018

    Trader Joe’s success is a matter of values

    I am going with #3 WOW Customer Service and #7 National chain of neighborhood grocery stores. How better can you describe Trader Joe's than those two? Customer service is a given. It is comfortable shopping there. In some ways, we look forward to our Trader Joe's visits. You don't go there and think you are in a corporate environment.
  • Posted on: 09/25/2018

    Will AT&T give Starbucks competition as the new ‘third place’ for people to hang out?

    AT&T must think they have something here or they would not be telling us about it. I can't see it for anyone other thsn AT&T customers who might be in the area. A cell phone retail store does not seem like a destination point in my opinion.
  • Posted on: 09/25/2018

    Is Eddie Lampert looking to save Sears or suck it dry?

    We have known for too long what Mr. Lampert and ESL want to do with the remaining few Sears assets. So why all this drama and rehashing his desire for us to know he is this big savior? Go ahead and take the rest of whatever assets remain and turn off the lights.
  • Posted on: 09/24/2018

    Will the White House listen to warnings from Walmart, others about tariffs?

    A political issue that is going to create red "thumbs down" across our board. So let me move forward to my share of the "thumbs down." I was opposed to the tariffs from the start. Yes, there may have been a reason to go in this direction. But I think tariffs should have been the last step, not one of the first. This will have negative effects on more than the holiday season. And it might have a strong influence on the sales success (or not) of the season. China does not appear to be blinking.
  • Posted on: 09/17/2018

    What will a ‘new standard for green retail’ mean for Starbucks’ results?

    Let's hope Starbucks is starting a trend and others will join in. This can be a win/win for everyone: customer, retailer and environment. Maybe it will lead to some lowering of prices.
  • Posted on: 09/17/2018

    Walmart expands test of giant automated grocery kiosk

    I give Walmart credit for trying and experimenting. They seem to always be looking for that next customer convenience. Many of the attempts have not worked. But at least they are experimenting with new or improved ideas. This one, to me, has a way to go before it gets buy-in from the limited number of the public who might need it. It seems they are looking to keep the business, but let the customer stay out of the store. Doesn't make sense, but they are in the cat bird seat, not me. Why wouldn't a drive-thru window work more effectively, and without this type of investment?
  • Posted on: 09/13/2018

    Analyst: Whole Foods’ lower price claims are mostly ‘noise’

    Isn't it amazing that the name Amazon has people believing it is synonymous with lower prices? As Mel so well said "you can fool some of the people some of the time." It will be those prople who will scream the loudest when they realize they are not paying lower prices.
  • Posted on: 09/06/2018

    ‘Cosby Show’ star’s experience shows work is different at Trader Joe’s

    It seems from this that Fox News and Daily Mail have again solidified their position as bottom feeders. It is sad that someone can't go to work and do a good job without having someone attempt to embarrass them for it. I was in the Janitorial Service business many years ago. It was in someways sad that so many people needed a second income after working a full time job that they had to add another four or more hours of work to their day to make ends meet. How can the elitists of this world get enjoyment from watching others struggle? No, this report did not make me happy.

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