PROFILE

Bob Phibbs

President/CEO, The Retail Doctor

Since 1994 companies worldwide have turned to Bob Phibbs, the Retail Doctor® for the passion and expertise necessary to grow their sales. A professional speaker and author, he has frequently been called on to provide commentary on Marketing and Branding for MSNBC.

  • Worked with some of the largest retail brands in the world including Brother, Hunter Douglas, LEGO, OMEGA, Vera Bradley, Viking, and Yamaha.
  • Retail consultant with a proven track record of increasing sales 20-50% within months.
  • COO with a broad range of responsibilities creating a culture of exceptional experiences.
  • CMO of second-fastest growing company in Los Angeles two years running.
  • Built two successful businesses from scratch.
  • Author of “You Can Compete: Double Sales Without Discounting”
  • Author of “The Retail Doctor’s Guide To Growing Your Business”
  • Author of “Groupon: You Can’t Afford It – Why Deep Discounts Are Bad for Business”
  • Contributor AMEX Open Forum

Visit his blog at http://www.retaildoc.com/blog

Other Links from Bob Phibbs:

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  • Posted on: 07/29/2021

    Store associates shouldn’t have to be the mask or vaccine police

    Excellent, thoughtful position Craig.
  • Posted on: 07/29/2021

    Store associates shouldn’t have to be the mask or vaccine police

    Totally agree. I would go further and blame one news source, but this is not NYC in March 2020.
  • Posted on: 07/29/2021

    Store associates shouldn’t have to be the mask or vaccine police

    I am fully supportive of vaccination, but the news media is having a field day as if this were March 2020. The only way more people get vaccinated are personal stories from their own communities -- from people they know. Not "some guy down at X got Covid." And let's be clear: there is a very big difference between testing for Covid and having Covid and being in a hospital dying from Covid. I am annoyed by the "But the theater is on fire and we're all going to die" messaging. It is NOT March 2020. If that messaging were working we also wouldn't be in this place.
  • Posted on: 07/29/2021

    Store associates shouldn’t have to be the mask or vaccine police

    Exactly. And I'm fine with, you want Starbucks, shop at Walmart, shop at Kroger, show us proof at the door like you have to at a sporting event.
  • Posted on: 07/29/2021

    Store associates shouldn’t have to be the mask or vaccine police

    Post #4 in a week? Really? If the union wants to use its voice in PR it should be they require all members to get vaccinated. This isn't about cloth, it's about shots. If you're not willing to get the shot, why do the rest of us have to go backward and wear masks to try to protect those who don't want it or acknowledge the risks?
  • Posted on: 07/27/2021

    Will the Delta variant keep shoppers and unvaccinated workers at home?

    Agreed and fully preventable. Do they not remember last year at this time? Ugh.
  • Posted on: 07/27/2021

    Will the Delta variant keep shoppers and unvaccinated workers at home?

    I'm sorry, how many posts is RW going to do on masks and Covid? This is the third in a week. It's about shots, not masks. The media has to add fear, I'm not sure more discussions here are helpful.
  • Posted on: 07/20/2021

    Is it time for retailers to reinstate pandemic protocols?

    But the problem is IN the red states, not the blue. Seeing a bunch of progressives in my area wearing masks who are already vaccinated doesn't make a difference. A piece of cloth isn't the issue, it is a shot. That's it. Half measures at retail don't alter that fact.
  • Posted on: 07/20/2021

    Is it time for retailers to reinstate pandemic protocols?

    How does anyone justify not getting vaccinated? Let's make this very clear. That is the battle. It is not a piece of cloth, it is a shot.
  • Posted on: 07/20/2021

    Is it time for retailers to reinstate pandemic protocols?

    Retail isn't the problem. It's one media source pumping out misinformation that spreads across social media. When people don't believe in science, retail is not there to enforce compliance. We cannot continue to make exceptions for those who don't want to get vaccinated. Make it mandatory to attend school, go to work, or deal with the public. There is no wiggle room. There is an element of society just looking to cause a fight. I don't want that at the mall or cash register.
  • Posted on: 07/15/2021

    Will retailers and brands pay a steep price for greenwashing?

    I saw a post yesterday on LI from a supply trade magazine asking if many people outside of the industry cared about sustainability. I don't doubt people say on an internet survey they care but this anger at pride-washing, green-washing, and the rest seems fueled by a few. Anyone who argues about greenwashing and still uses online services like Blue Apron, Amazon, or the rest has a disconnect. I'm not sure educating them will build sales. Use less energy, recycle at the corporate level, and lead by example - not PR. That's my advice.
  • Posted on: 07/12/2021

    Target and Chipotle are watching TikTok video resumes to find workers

    The New York Times yesterday said Gen Z would rather communicate any way but by email. If they are willing to make a video and “sell themselves” to a potential employer, everyone wins. The days of posting an online job and being deluged with resumes could be replaced with this. My only concern is it is much more fun making a TikTok video than scraping charred chicken skin off a grill. #Onlyrealityisreality
  • Posted on: 07/10/2021

    Retailers still have a COVID-19 problem

    One downtown association in upstate New York had a mobile Covid vaccination van come and vaccinate all the employees. To me that’s what keeps your employees safe, not masks.
  • Posted on: 07/10/2021

    Retailers still have a COVID-19 problem

    I appreciate that George, but let’s call it what it is, the politicization of mask wearing is a fundraising event for some people and a cause to look for their freedoms being diminished. We can’t go back and get a do over for the right response, but we certainly can understand the limits of where we are right now. I would mandate anyone wanting to work in my stores be vaccinated -- if they didn’t want to, then find another job. But expecting to be mask police for another six months is unreasonable at best and with labor shortage, impossible.
  • Posted on: 07/10/2021

    Retailers still have a COVID-19 problem

    After 16 months it’s not up to retail to try to manage this. Until the people who falsely believe it doesn’t apply to them or they don’t need to vaccinate -- which increasingly are young people -- have someone die in their family or friends, I doubt anything will change their minds. Until they stop believing lies, unfortunately, Covid will not go away. It’s unconscionable someone could own a business or manage one and not mandate their employees must be vaccinated if they want to work there. Period.

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