Build vs. buy: Is that still a question in retail IT?
A lot of old-school thinking still pervades retail management when it comes to IT as the “build versus buy” argument continues inside many retail HQs. Whe...
Innovation: Are retailers trying to do too much?
All the innovation in the world isn’t going to help if you don’t know what that one special thing is that consumers want from you. Sometimes, retailers need...
Is it time to push the ‘go faster’ button on cloud computing?
RSR’s first-ever benchmark on the state of cloud computing in retail finds that the top expected benefits from the cloud for retailers are improving speed and...
Can location intelligence provide a lifeline for retailers?
Fast moving consumer goods and general merchandise retailers are racing against time to rethink their physical selling locations in the context of consumers’ ...
Can sentiment analysis improve merchandising calls?
Marketers have long used sentiment analysis to target offers in the digital domain, but a new generation of demand forecasting capabilities is extending its use...
Can retailers afford to have a higher customer service profile?
When launching its digital consumer bank, Goldman Sachs conducted a survey that found consumers want to find answers without assistance, but the ability to imme...
Why are there so many employees in a cashier-less store?
One of the misconceptions one may have when visiting Amazon Go in Seattle was that there wouldn’t be too many store employees. In fact, there are so many, the...
Retailers differ on the value of location analytics
RSR’s first benchmark on location analytics in retail showed that retailers across different verticals, performance and size all agree that “more targeted m...