While today's customers see retailers as omnichannel providers, retailers lack the unified view of customers needed to provide satisfying experiences. For this and other important reasons, retailers are turning to single, cloud-based commerce platforms.
CPG companies are struggling with how to integrate new digital capabilities into their organizations, and given the investments being made, the right approach can be critical. See the strategies, strengths and weaknesses involved in four approaches.
From a TCO (total cost of ownership) perspective, there are strong arguments for using SaaS solutions vs. legacy, on-premise technologies, chief among them the imperative in today's market to remain flexible in the pursuit of new digital revenue opportunities.
Web style retail store analytics offer powerful benefits for in-store operations, yet retailers face obstacles to successfully implementing the necessary tools and leveraging the data collected. See key recommendations from a recent Forrester study.
The objective of the international cereal brand: promote improved taste to connect with its target Boomer base. But while the pallet display commanded attention, the new message was being lost. See results before and after SellCheck analytics were applied.
Among all modes of digital marketing available, email remains the most popular method of direct communication between brands and customers, creating huge opportunities for improving loyalty through engaging conversations.
Bad news/good news: Sure, showrooming is still growing, but stores are learning to turn the practice to their advantage. In one example, see how Best Buy uses "mini-stores" to combat sales going to competitive e-tailers.