Social marketing News

Do c-stores need to get serious about customer reviews?

Should brands and retailers be concerned about the ‘de-influencing’ trend?

“De-influencing,” trending on TikTok since January, amounts to a backlash against overconsumption caused by social media influencers. Whether it’s bad for the influencer community is up for debate. Do you see the de-influencing trend on TikTok as an authentic backlash that may force influencers to reassess how they promote products and brands?

Do retailers need to start paying serious attention to Generation Alpha?

Do retailers need to start paying serious attention to Generation Alpha?

Generation Alpha may be about to take over as the biggest disruptor of retail as members of the youngest generation enter their teenage years. What advice would you have for retailers or brands about preparing for the emergence of Generation Alpha as consumers?

Does Coach’s experience with Tmall offer livestreaming lessons for U.S. retailers?

Does Coach’s experience with Tmall offer livestreaming lessons for U.S. retailers?

A senior correspondent for Business of Fashion took to the NRF Big Show stage to moderate a robust session covering a host of innovative strategies Coach has implemented through its partnership with Alibaba’s Tmall Luxury Pavilion. Would a focus on key opinion leaders instead of influencers work for American retailers and brands in their social media campaigns and livestreaming?

Are retail communications out of sync with consumers?

Are retail communications out of sync with consumers?

A survey from Emarsys finds retailers failing to align with consumers when it comes to when, how and what they want to hear. For starters, the survey found 61 percent of retailers surveyed believe that their customers want to hear from them multiple times a week. Are retailers guilty of too frequent and often too irrelevant communications to consumers?

Are targeted online ads going away?

Are targeted online ads going away?

Meta was dealt a significant blow last week when being found guilty by European Union regulators of effectively forcing users to accept personalized ads. Required changes for the parent of Facebook and Instagram may significantly limit access to data to sell such ads in the region. Will calls for opt-in only requirements for online ad tracking get louder in the years ahead?

Where are all the retail ad dollars going?

Where are all the retail ad dollars going?

If only the legendary merchant John Wanamaker was alive today and using digital media. He’d have less cause to say, “Half the money I spend on advertising is wasted; the trouble is I don’t know which half.” Where do you see retailers spending their ad budgets in 2023?

Is the clock ticking on TikTok?

Is the clock ticking on TikTok?

TikTok is facing restrictions in some U.S. states, with some government figures pushing for more comprehensive, and even federal, bans, with big implications for brands and retailers promoting content on the single most popular app in the world. Should retailers keep the potential state or federal banning of TikTok in mind when building out marketing strategies?

Will in-store pickup make livestream shopping more attractive to Americans?

Will in-store pickup make livestream shopping more attractive to Americans?

Best Buy customers watching its livestream shopping events will now have the option of placing orders for in-store pickup. It marks the first time that pickup is being offered on a live shopping platform that is embeddable anywhere online. Will having the option of ordering an item from a livestream shopping event for in-store pickup make these shows more attractive to a larger number of consumers?

Has mental health become a retail marketing issue?

Has mental health become a retail marketing issue?

Mental health oriented messaging is quickly becoming table stakes for retailers that cater to next gen consumers. Seventy-one percent of Gen Z consumers like when brands make mental health a part of their marketing, according to the American Psychological Association. Will Gen Z consumers become more or less interested in positive mental health messaging in the coming years?

Will ‘hat-heads’ go for limited edition drops at Lids?

Will ‘hat-heads’ go for limited edition drops at Lids?

Hat retailer Lids has launched a new store concept called Lids Hat Drop, which will focus on giving customers access to exclusive new products on a weekly basis. Do you see similar concepts to Lids Hat Drop being operated successfully in other areas of retail?

Are retailers failing to keep up with the Joneses?

Are retailers failing to keep up with the Joneses?

No demographic group is monolithic, and this is particularly true of Baby Boomers whose generation stretches nearly 20 years. And one thing is certain: marketing to early or late Boomers in the same manner is likely to fall on a large number of deaf ears. Do you agree with the frequent claims that retailers ignore Baby Boomers in their marketing efforts?

Is online grocery shopping a guy thing?

Is online grocery shopping a guy thing?

A recent study finds that men are more likely to shop for groceries online when compared to women, who would rather shop in-store. Do you agree with the findings that men prefer shopping online and women prefer shopping in-store?

What drives social influencers’ abilities to influence purchases?

What drives social influencers’ abilities to influence purchases?

A university study finds originality and follower size are among the common factors driving engagement in influencer campaigns. However, many influencer attributes fall under the Goldilocks Effect, or the sweet spot between too little and too much. What factors drive optimal engagement in influencer campaigns?

Will Shoppable Shorts become a viral sensation for YouTube?

Will Shoppable Shorts become a viral sensation for YouTube?

YouTube in late 2020 launched its Shorts feature to keep up with a new generation of competing video services posting short-form content. Now YouTube has added an e-commerce element to Shorts, so customers can buy as the minute-long videos fly by. Do you see shoppable ads on Shorts making it more likely that users will see YouTube as a place for shopping as well as watching content?

Will a new shopping platform redefine the formula for AI-driven personalization?

Will a new shopping platform redefine the formula for AI-driven personalization?

Founded by Romney Evans, True Fit’s co-founder, a new shopping platform, Shoptrue, launched in beta last week with a goal of blending “human inspiration” and data science to build a “one stop personal shop, curated for you and by you.” What do you think of Shoptrue’s personalized recommendation platform that combines AI-driven algorithms with shopper and tastemaker input?

Ulta courts customers and controversy with its ‘The Beauty Of…’ podcast

Ulta courts customers and controversy with its ‘The Beauty Of…’ podcast

Ulta Beauty faced boycott threats last week after featuring a star trans influencer in a video. An episode of “The Beauty Of…” podcast featured a TikTok star being interviewed by a gender-fluid hairdresser, about ‘the good, the bad and the silly moments that come with finding girlhood.’ How will Ulta’s and Sephora’s support of the trans community affect their businesses?

Is TikTok on its way to becoming the next big thing in e-commerce?

Is TikTok on its way to becoming the next big thing in e-commerce?

Heads up Amazon.com, Qurate, Walmart et al. TikTok is staffing up in preparation to building its own online fulfillment centers in the U.S. The nation’s and world’s most popular video sharing app has been looking to hire logistics professionals in Seattle. What will it take for TikTok to become a major e-commerce platform in the U.S.?

Are younger generations less creeped out by online personalization?

Are younger generations less creeped out by online personalization?

A new survey finds many targeted ads and personalized emails make consumers feel “creepy,” but more so with Boomers than younger generations. What should marketers take away from evidence that younger generations may be more open to personal data-driven online marketing schemes?

Are marketers shortchanging product placement’s reach?

Are marketers shortchanging product placement’s reach?

Product placement is expected to see robust growth in coming years as audiences, particularly younger ones, ignore traditional advertising. Is product placement positioned to become a more frequent opportunity for brands or is it already being used too obtrusively?

Is an influencer a legit career?

Is an influencer a legit career?

Many young adults are aspiring to become social media influencers as a career, although the income potential remains questionable.  Has social media influencer marketing proved itself as a career worth pursuing?

Is livestream commerce about to break through?

Is livestream commerce about to break through?

In an article for Harvard Business Review, a Wharton marketing professor argues that livestream commerce is fast becoming the medium of choice for online shopping, but technology and marketing’s learning curve is holding back adoption in the U.S. Do you see livestream shopping becoming a more significant driver of e-commerce in the U.S. over the next five years?

Is traditional advertising on the cusp of a comeback?

Is traditional advertising on the cusp of a comeback?

The 28th Edition of The CMO Survey found marketing budgets for traditional advertising increasing for the first time in a decade, although well below the expected growth rates for digital marketing in the coming year. Do you see spending on traditional advertising media recovering, flattening or declining in the years ahead?

Dove and Wendy’s battle ageism

Dove and Wendy’s battle ageism

Dove and Wendy’s in Canada have both launched campaigns against ageism in support of a beloved Canadian news anchor who was relieved of her duties, allegedly for letting her hair go gray.  Do you see Dove and Wendy’s recent campaigns around ageism as timely, opportunistic or risky?

TikTok turns Costco into a fashion magnet

TikTok turns Costco into a fashion magnet

Users of TikTok and other social platforms are sharing their finds at Costco, helping to make the warehouse club a destination for bargain fashion. Why are Costco fashion finds going viral on social media?

Will a social media influencer platform help Walmart build its online marketplace?

If Walmart builds a social influencer platform, will marketplace sellers come?

Walmart may have intentions to launch a platform to help the retailer and third-party sellers promote the sales of products on the walmart.com marketplace. What role does influencer marketing play in promoting the sale of products and services for Walmart and its marketplace sellers?

How should influencer marketing be measured?

How should influencer marketing be measured?

Linking influencer marketing to revenue is “the golden ticket,” Christina Westley, head of influencer marketing at PepsiCo Content Studio, says in Econsultancy’s “Influencer Marketing Best Practice Guide” study. What are the primary challenges to measuring influencer marketing?

Photo: @ollega via Twenty20

Amazon goes after thousands of fake review groups on Facebook

Amazon.com yesterday filed lawsuits against the administrators of more than 10,000 Facebook groups that it says recruited people to post fake reviews on its site in exchange for money or free products. Is the public’s perception of the validity of reviews on Amazon’s site affected by legal action it takes to find fraudsters?

Have performance marketing costs made DTC too pricey for brands to pursue?

Have performance marketing costs made DTC too pricey for brands to pursue?

Changing customer acquisition strategies was a big area of discussion last week at The Lead Innovation Summit in Brooklyn, NY, particularly as it relates to direct-to-consumer (DTC) performance marketing.  Have performance marketing prices on mainstream channels like Facebook, Instagram and Google hit their peak?

What are retailers finding so tough about customer acquisition?

What are retailers finding so tough about customer acquisition?

Retailers are not faring as well in their acquisition marketing efforts this year as they have in recent years, according to a new study. What’s the best path for digital marketers to overcome the customer acquisition cost challenges related to paid social?

How can grocers reawaken the home cooking bug?

How can grocers reawaken the home cooking bug?

An FMI study finds that, while Americans are still cooking at home more than ever before, enthusiasm for doing so has waned to pre-pandemic levels. What are the most effective methods for grocers to inspire home cooks and help them overcome cooking fatigue?

Time’s up for TikTok’s U.S. livestream shopping plans

Time’s up for TikTok’s U.S. livestream shopping plans

TikTok might be the most downloaded social app both in the U.S. and globally, but American consumers will not be using it to shop anytime soon. TikTok is abandoning its plans to expand livestream shopping capabilities into U.S. and European markets. What will TikTok’s change in plans mean for the future of livestreaming in the U.S.?

Should more retailers aim for their customers’ funny bones?

Should more retailers aim for their customers’ funny bones?

A new study finds consumers are seeking humor from brands as they emerge from the pandemic era. Yet only 16 percent of brands surveyed use humor to sell, with 95 percent fearing using humor in customer interactions. Do you think the surveys are accurate in finding consumers want more humor at this time?

Do Twitter users want to hear and tweet about product drops?

Do Twitter users want to hear and tweet about product drops?

Twitter recently launched a new feature, Product Drops, that allows online merchants to tease their upcoming product launches. Will “Product Drops” offer Twitter a path to become more of a shopping platform?

Will customer reviews boost online sales for Albertsons, Safeway and Vons?

Will customer reviews boost online sales for Albertsons, Safeway and Vons?

Customers visiting the websites of Albertsons and some of its banner grocers will soon get to see what other customers thought about the products they are browsing. Do you think product reviews are as important in areas like online grocery as they are in other segments of retail?

Can body neutrality messaging replace body positivity?

Many brands, especially in the apparel and beauty space, have embraced body positive messaging in recent years, although critics charge the movement focuses too much on appearance. Is body neutrality any better? Do you see messaging around body neutrality eventually replacing body positivity for many brands and retailers?

Will a TikTok-like video feature make a grocery app go viral?

Will a TikTok-like video feature make a grocery app go viral?

Short videos like those found on TikTok are a major source of entertainment today, especially for generations Gen Z and younger. Now an online grocery startup is utilizing the model on a platform of its own to get engage customers. Do you think the inclusion of TikTok-style, user-generated videos will boost engagement and sales?

L.L.Bean is taking a month-long mental health break from social media

L.L.Bean is taking a month-long mental health break from social media

L.L.Bean is taking a vacation from social media. The retailer on Monday hit pause on making any social media posts for the month and left a “Gone fishin’ – See you on June 1” message on its Instagram page. What do you think of L.L.Bean’s decision to hit pause on its social media posts for the month of May?

What’s the path to becoming a retail industry thought leader?

What’s the path to becoming a retail industry thought leader?

Dave Wendland’s journey to gaining recognition as a thought leader did not begin by accident, nor did it occur overnight. What advice would you have for someone seeking to establish themselves as a thought leader within the retail industry?

Are jingles ready to make a comeback?

Are jingles ready to make a comeback?

In a survey by audio research platform Veritonic, Ace Hardware’s jingle, “ACE is the place with the helpful hardware folks,” was the only tune by a retailer landing on the top-ten list of “audio logos.” Why are most U.S. retailers and brands no longer investing in developing strong jingles?

Is Pacsun’s mall on Roblox the start of something ‘metaversally’ big?

Pacsun is going all in, virtually speaking, on Roblox. The retailer, which began introducing digital items on the online game platform last June, has introduced PACWORLD, a fantasy interactive game that enables users to own and operate their own mall with the goal of making it more profitable than others in the space. Is Pacsun on the right track with its metaverse efforts?

Macy’s lets associates express their style

Macy’s lets associates express their style

Macy’s has updated its dress code to encourage associates to dress according to their personal styles so they can be better seen as experts for style advice. What do you think of the “Own Your Style” platform’s overall effort to position Macy’s as the go-to place for fashion guidance?

Will limited-edition exclusives become the next big thing in grocery?

Will limited-edition exclusives become the next big thing in grocery?

Walmart has scored an exclusive deal on seven new flavors of ice cream from Van Leeuwen Ice Cream, including Kraft Macaroni & Cheese.  Does Walmart’s exclusive partnership with Van Leeuwen Ice Cream point to a bigger opportunity for grocers around limited-edition offerings?

Eddie Bauer has a lot of stories to tell

Eddie Bauer has a lot of stories to tell

Outdoor apparel brand Eddie Bauer is launching a new content hub for all of its in-house and user-generated content. How likely is content creation à la  Eddie Bauer and REI to become table stakes in the outdoors retail space?

Are cats or dogs better for advertising?

Recent university research finds that the decision to use dogs or cats in advertisements should depend on how the product links to the stereotypical temperaments and behaviors of each pet species. How should brands decide whether to feature a dog or cat for an advertisement or social media post?

2022 could be the breakout year for mobile AR shopping

2022 could be the breakout year for mobile AR shopping

A new study finds 76 percent of consumers have already used augmented reality one way or another. Of the 24 percent who haven’t, half hope to do so in the future. Do you expect the use of augmented reality (AR) to take off this year in efforts to elevate the smartphone shopping experience?

Are granfluencers a thing?

Are granfluencers a thing?

Senior influencers — nicknamed “granfluencers” — continue to earn heaps of media coverage, possibly offering brands opportunities to reach older and younger social media users. Do elder social media influencers offer big opportunities for brands to reach older consumers?

Should Facebook’s eroding user base worry Meta much?

Should Facebook’s eroding user base worry Meta much?

Facebook lost daily users in a quarter for the first time in its 18-year history. Mark Zuckerberg, the platform’s founder and CEO of Meta, blamed heightened competition from the short-video platform TikTok, particularly for the younger demographic. Is the decline in Facebook’s daily usage a harbinger of difficult times ahead?

Past purchases are no indication of current or future brand loyalty

Past purchases are no indication of current or future brand loyalty

New research finds low levels of perceived loyalty by consumers towards brands and concludes that at least some brands are confusing repeat purchasing with loyalty. Have habitual purchases become a less reliable indicator of brand loyalty?

Are Super Bowl ads worth it?

Are Super Bowl ads worth it?

Previous research has determined that there really isn’t a boost in sales for brands after their Super Bowl ads air. A new university study, however, finds Super Bowl ads bring immediate spikes in online searches and word-of-mouth impressions, although short-lived. What payback should and shouldn’t marketers expect from Super Bowl ads?

What’s fair vs. foul in managing negative reviews?

What’s fair vs. foul in managing negative reviews?

Fashion Nova last week was ordered to pay $4.2 million to settle allegations that it concealed unfavorable reviews on its website. What do you think is fair play versus crossing the line setting policies for reducing negative online reviews?