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Mike Osorio

Senior VP Organizational Change Management
DFS Group
 
 

Mike Osorio is a successful retailer with a passion for helping individuals, teams, and companies reach their potential for success and to deliver extraordinary customer experiences.

Mike has enjoyed a successful executive career in luxury travel retail, department stores, and specialty food/gift retail with DFS Group, Macy's, Gottschalk's, and Harry & David. Currently Mike lives and works in Hong Kong as the Senior Vice President Organizational Change Management at DFS Group Ltd, the world’s leading luxury travel retailer. He leads the design and delivery of solutions for complex and cross functional projects to build the organization's capacity to learn, align, engage and bring about transformational change. He helps facilitate the continued transformation of DFS by defining and leading the execution of process and capability improvements.  DFS operates over 150 stores at major airports and 14 large format Gallerias in key downtown locations in Asia Pacific, Middle East and North America.

Prior to DFS Mike brought his expertise, success and passion to retailers and brands through Osorio Group LLC with his powerful programs as well as "JAM with Mike", a twice weekly motivational email product. He maintains information about his programs and products at www.OsorioGroup.com. While he is not currently consulting, he is available for networking and expertise sharing. JAM with Mike continues to be available via free subscription.

Programs include: Beauty, Passion, Love • Accelerating Comp Sales • Passion for Action • Unleashing your Champions • Contagious Customer Service

"My Dare to be Contagious!™ philosophy of combining the power of learning with the power of sharing is the key to everything I do. To be successful in today's fast-paced marketplace, every organization and individual must build on their knowledge base and expertise through a commitment to continuous learning. However, the power of knowledge alone is not enough. To be fully realized it must be shared...to enrich, enlighten and enhance the lives and businesses of others."

Dare to be Contagious. Dare to take action. Visit Mike's website, www.osoriogroup.com for information on programs, FREE articles and informational products.

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