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Discussion Articles

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Tagged Customer Service Comments
2/17/2012 Customer Engagement High on Retailers' 2012 To-Do List [21]
2/6/2012 BrainTrust Query: Consumers Trust Strangers Over Store Associates [16]
1/31/2012 Walmart Greeters Get New Assignment [40]
1/26/2012 CSD: Are Customers Always Right? [19]
1/19/2012 NRF: Hospitality Dwarfs Service [13]
12/16/2011 Too Many Unhappy Returns [10]
12/12/2011 Are Apple's Stores Overly Ripe for Expansion? [19]
12/5/2011 BrainTrust Query: Creating Success During the Holiday Lull [12]
12/1/2011 BrainTrust Query: Listening to Your Customers in an Always-on, Always-Connected World [11]
11/23/2011 Some Customers Should Be Shown the Door [32]
11/22/2011 Retailers Called Out for Great/Not So Great Service [11]
11/8/2011 Finnish Grocer Testing Slow Checkout Lanes [13]
11/3/2011 Retailers Largely Ignoring Customers on Facebook [25]
10/12/2011 BrainTrust Query: Identifying and Leveraging VIPs [17]
10/7/2011 The Customer is Always Wrong [19]
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