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Hot Issue: Customer Service

4/14/09
CSD: Convenience Concerns

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RetailWire Discusses a Grocery Headquarters Magazine Article

On a recent visit to his local c-store, the author encountered a sign that read, "No Cell Phones in Line." The store owner had insisted that "the customers always come first," but the sign seemed incongruous with that message. What do you think about the convenience store owner's move to ban cell phone use in the checkout line?

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