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Hot Issue: Retail Tech

10/3/08
Wegmans Testing Self-Checkouts

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Anyone who has ever shopped at a Wegmans knows the chain is serious about moving customers quickly through its checkouts. What you haven't seen at Wegmans are self-checkouts; but that may be about to change. Wegmans announced that it is testing self-checkouts at a store in Penfield, NY. Do self-checkouts run counter to Wegmans' image for customer service?

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