Individual managers must be able to spot and correct errors and, hopefully, prevent their future occurrence through a combination of training, encouragement and discipline. Wal-Mart recently announced that one of its new goals for radio frequency identification (RFID) is to use in-store hotspots combined with pallet RFID tags to ensure merchandising programs are properly executed. Can technology make up, at least in part, for poor supervision of store-level execution?

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