Walmart takes entry-level worker training outside its stores
Walmart is taking the training of new cart pushers, cashiers, stock and backroom clerks out of stores in the Dallas-Fort Worth market and moving it to the company’s new Talent Center in Irving, TX.
The new facility will be responsible for training entry-level workers for 120 stores in the region. Walmart is looking to open more stores in the area, which increases the need for properly trained workers.
"In Dallas, we have a unique opportunity to impact a lot of stores with consistent hiring and training and improve the process," Dacona Smith, vice president for Walmart’s North Texas region, told The Dallas Morning News.
A criticism of retailer employers has long been that the depth and quality of training programs varies widely by location. With its new Talent Center, Walmart is focused on developing consistency and helping new employees not only understand the full details of their jobs, but also how it affects store performance overall.
Proper training, as pointed out in numerous discussions on RetailWire over the years, is also considered to be key to employee retention, a major bottom line issue for Walmart and many others operating in the retail space.
- Wal-Mart consolidating Dallas-area hiring, training at new Talent Center in Irving – The Dallas Morning News
- CSD: Train to Retail – RetailWire
- Just how engaged can store employees be? – RetailWire
How do you expect entry-level employee performance to be affected by Walmart’s centralizing training? Will it help Walmart cut down on employee turnover?