Walmart Adding DIY Checkouts
In a recent RetailWire blog on Forbes.com concerning Walmart’s decision to reassign greeters to other duties, one reader opined (sarcastically, I’m guessing), "How about putting cashiers in the register area? That would be cool."
Well, it’s not exactly news that there are consumers who find fault with Walmart’s system of ringing up all those everyday and rolled-back bargains in its stores. Now, comes an answer — do it yourself.
Walmart, according to a Reuters report, is expanding the numbers of self-checkouts in its stores in an effort to cut costs and, ultimately, offer even lower prices to consumers in their pursuit of better living.
Charles Holley, Walmart’s chief financial officer, said that Walmart currently has self-checkouts in 1,600 of its 3,800 stores in the U.S. About 80 Sam’s Club warehouses also have self-checkouts. The company plans to add 220 self-checkouts at Sam’s this year as well as an unspecified number at stores under the Walmart banner.
According to Mr. Holley, Walmart spends about $12 million in wages for cashiers for every second of transaction time. The company has said that addition of self-checkouts will not reduce the number of cashiers it employs.
- Walmart Moves Greeters. Sam Walton Rolls Over in Grave – RetailWire/Forbes.com
- Wal-Mart to add more self-checkout lanes to cuts costs – Reuters
Discussion Questions: Aside from cost savings, will self-checkouts improve the checkout experience for shoppers at Walmart? Are there other steps Walmart could take to improve its front-end without having to throw lots of money at the problem?