Asda food waste reduction
Source: Asda video

Asda promotes food waste savings

Asda has become the first grocer to detail the savings customers can gain from efforts to reduce food waste. As part of a campaign in partnership with the University of Leeds, Asda said customers saved £57 a year by committing to cutting food waste in their homes.

The multi-channel campaign provides advice on food storage and labeling, recipe inspiration for leftovers, and other steps to reduce the amount of food from being thrown out. In-store events encourage customers to pledge to make changes in their homes. Since the launch, 81 percent customers say they plan to follow the advice provided.

“We now have a greater understanding of customer attitude and behavior, helping shape the way we communicate with our customers and ultimately the way we do business,” said Asda’s Chief Customer Officer, Andy Murray, in a statement. He said Asda is also addressing food waste throughout the supply chain.

In the U.S., Walmart, which owns Asda, Whole Foods and others have likewise recently launched food waste initiatives amid heightened global concerns around the issue.

The results coincided with the publication of “Asda’s 2016 Green Britain Index,” which found 93 percent of Asda customers care about “being green.” Further, 85 percent look to retailers to help them reduce food waste at home and 72 percent admit they have stopped buying a product altogether because they found it would often go to waste.

A survey of 400 consumer goods retail and manufacturing executives from 27 countries from KPMG’s Consumer Executive Top of Mind Survey 2016, however, found that many are frustrated or jaded by ethical or eco initiatives. As detailed on foodnavigator.com, only 35 percent feel consumers are making decisions based on ethical and environment considerations. Thirty-seven percent believe the pressures around greater ethical or environmental responsibility will have more of a negative impact on their business over the next two years versus 27 percent seeing a positive impact.

Discussion Questions

DISCUSSION QUESTIONS: What do food retailers gain from food waste initiatives? How should stores incorporate efforts to help consumers reduce food waste at home into marketing campaigns?

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Chris Petersen, PhD.
Member
7 years ago

Retailers with waste food initiatives gain differentiation on value beyond product and price. This would seem to be an ideal fit for marketing to Millennials.

Retailers have another benefit that is highlighted in the statement of Asda’s Chief Customer Officer: “We now have a greater understanding of customer attitude and behavior, helping shape the way we communicate with our customers and ultimately the way we do business.”

Translated that means that customer responses to waste food initiatives provides Asda with behavioral/attitudinal data to segment customers … which creates future potential for very custom-tailored marketing, offers and programs.

Lesley Everett
Lesley Everett
7 years ago

ASDA have always been great at understanding their customers, and in fact they say that they understand them so well because they are just like their employees. If they are bringing in these food waste initiatives, it’s because they know that their customers, which include a significant percentage of Millennials, will welcome this and it will create more loyalty and ultimately buy more market share. Millennials buy from companies who are ethical and have a high degree of social responsibility. By 2020 they will represent one third of the adult population, so it makes sense to appeal to their buying decisions right now.

BrainTrust

"Retailers with waste food initiatives gain differentiation on value beyond product and price."

Chris Petersen, PhD.

President, Integrated Marketing Solutions


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Adrian Weidmann

Managing Director, StoreStream Metrics, LLC


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Adrian Weidmann

Managing Director, StoreStream Metrics, LLC