By George Anderson and Al McClain
It's not unusual for the owners of a dog or cat in the U.S. to refer to themselves as the pet's Mom or Dad.
Pets-as-family is a common sentiment in society and it appears to be growing as time goes on. Consumers now search for pet-friendly vacations where puppies and/or kitties are welcomed in lodging along with everyone else in the family. Web sites such as Pet Friendly Travel (http://www.petfriendlytravel.com/) were just one of 82,600 results found doing a search on Google for pet-friendly vacations.
Consumers are also looking for any way they can to extend the lives of their pets. As consumers increasingly choose organic foods for themselves in the pursuit of better health, so too are they making similar choices for their pets.
In fact, USA Today recently reported, citing the Organic Trade Association, that sales or organic pet foods were up 63 percent last year, nearly three times the rate of that for organic foods for humans.
With roughly $14 million in annual sales, organic pet foods make up a tiny fraction of the $28 billion U.S. pet food business.
The consumer desire for better-for-you products for their pets is not confined to just those with the "organic" moniker attached.
Iams, the biggest player in North American pet food sales and a Procter & Gamble company (a RetailWire sponsor), has developed products to improve the coats of pets, tartar control and digestion while building stronger muscles and improved vitality. The company's marketing efforts to consumers revolve around pet owners being able to "see the difference in four weeks" after committing to Iams' products.
Recent successful new products for the brand have included weight control, hairball care for cats (Editor's note: Don't ask), hearth health, and dental care.
Next year, Iams intends to broaden its user base through 'exciting' feeding opportunities. They have reformulated their pet food using a blend of fats and aromas and the company says the new version is preferred 7:1 over the old.
The company will also ship a new wet pouch product in January called "Iams Select Bites," which is slow-roasted in chicken broth and is the first premium pouch offering -- giving retailers a chance to trade wet purchasers up to premium.
Moderator's Comment: How closely connected are the trends concerning what consumers buy for themselves to what they buy for their pets, such as in the case of organic food consumption? What retailers do you think represent the best in catering to pets and their humans?
Pets are becoming quasi people, at least in many developed countries. This opens up new opportunities to reach and market to them (mainly through their owners), as they are consumers of food, supplements, meal enhancers, toys, accessories and the like.
Retailers such as Target, with their educational programs, and Woodman's, with their complete feeding shelf set, are doing things "different." - George Anderson - Moderator
And don't forget the grandpups! This is an important and growing marketing opportunity, particularly considering the mental health contribution that pets make to an aging population.
I notice one of our local supermarkets sells baby food and supplies in the same aisle as pet food and supplies. There is an emotional relationship, as your questions imply. However, I expect a lot more variability in the emotional component for pets (a little to a lot) than for babies (mostly a lot).
As a long-time dog owner and lover, it is easy to understand the emotional bond and desire to give the best possible care to your pets. It's also easier to force your pets to eat what you think is good for them than it is to follow your own advice, but that is a whole other topic.
I applaud doing reasonable cost things to improve our pet's health, but think it is also so easy to cross the line. Pet vacations and the like are way over the top in my opinion. It is probably great for people who are trying to find new ways to spend excess discretionary income and/or impress their neighbors at an afternoon tea or bridge get-together. While I can't fault the motive of people who spend excess money on their pets out of love for them, I do have to question their grip on reality. Makes me want to start a new business that would help them find new ways to impress their peers and for me to take advantage of their generosity.
Art Williams, Retail Marketing Consultant/Analyst, Independent
Slow-roasted dog food? I'm waiting for the low-carb variety.
True story: When Sam Walton flew into Bentonville from business trips, a headquarters employee was always dispatched in Sam's pickup truck to retrieve him from the airport. On one such occasion, the new pet food buyer (a friend of a friend) got the assignment. After exchanging how-do-you-do's with Sam, the buyer was asked what he knew about dog food and, in particular, their new private label. After providing Sam with chapter and verse on nutrition, etc. from his training, the buyer was startled when Sam disagreed. "I've been feeding it to my dog," Sam said, "and his poop's the wrong color."
We raised Irish Setters when I was a kid. Always a dozen or more around the house and grounds. We supplemented the rabbits and other critters they caught (i.e. "free range canine nutritional units") with whatever bulk, dry dog chow was on sale. They were healthy, had great coats, won field trials, and lived long. And their poop was always the right color.
M. Jericho Banks PhD, President, CEO, Forensic Marketing LLC
The trends are very closely connected in that people who love animals will do anything they can to pamper and care for them, making themselves an easy mark for anyone selling things that they can identify with. All things pet-related will find a growing audience. By definition, I think, most people who keep a pet have got some spare cash floating around and have implicitly announced that they are caring, concerned people who will use at least part of that cash to spoil those they love, whether animal or human.
As the proud "mom" of two adorable and indispensable Maltese (a term I never thought I'd use and a breed I never thought I would own, certainly not in duplicate!), I researched foods and supplements exhaustively and settled on an organic brand. My dogs eat much more healthfully than I do (carrots for snacks!) so they aren't mirroring my preferences. I just want them to live forever! Honestly, I don't believe any of the mass retailers or pet big boxes offer truly healthy options for pets and the high rates of dog cancer are linked to the junk they still put in dog food. The other side of the story is the number of people who complain about the cost of dog food or a visit to the vet...people who spend over $100 per visit on their hair! Whole Foods and my local health food store get my vote for the best pet food options...at any price.
Carol Spieckerman, President, newmarketbuilders