Retailers and brands are always trying to "crack the code" in the understanding of various consumer segments. Much has been written lately about Millennials and Baby Boomers. The results of a recent study on Gen X CPG/healthcare shopping habits, from SymphonyIRI's MarketPulse my help fill in some gaps. According to the study, Gen X (defined as those born between Boomers and Millennials, currently aged 35 to 44) has a favorable outlook on the economy, but aren't free spenders.
Gen X entered the adult world after the 1987 stock market crash and recession, so many experienced job loss early in their careers and some moved back in with their parents. That experience shaped their attitudes, in some of the same ways that the Great Recession experience affected Millennials. Meanwhile, a Pew Research study, as reported in Business Insider, says that Gen X got hammered with the Great Recession as well, and is less confident about their retirement prospects than they were three years ago. According to the report, Gen X'ers median household net worth has fallen 59 percent from 2005 to 2010.
SymphonyIRI (a RetailWire sponsor) says Gen X'ers are actually more optimistic than average shoppers, but:
Gen X'ers appear to be well prepared for their shopping trips. Sixty-nine percent make shopping lists using a variety of tools, 49 percent review circulars and 48 percent use coupons. Fifty-five percent download recipes, 51 percent download coupons from retailer sites, and 38 percent research products online. Thirty-five percent use deal sites, 31 percent use social media to get coupons, and 23 percent look for updates from retailers and manufacturers via texts or e-mails.
What's the best way for brands and retailers to communicate with Gen X consumers?