In a recent RetailWire blog on Forbes.com concerning Walmart's decision to reassign greeters to other duties, one reader opined (sarcastically, I'm guessing), "How about putting cashiers in the register area? That would be cool."
Well, it's not exactly news that there are consumers who find fault with Walmart's system of ringing up all those everyday and rolled-back bargains in its stores. Now, comes an answer — do it yourself.
Walmart, according to a Reuters report, is expanding the numbers of self-checkouts in its stores in an effort to cut costs and, ultimately, offer even lower prices to consumers in their pursuit of better living.
Charles Holley, Walmart's chief financial officer, said that Walmart currently has self-checkouts in 1,600 of its 3,800 stores in the U.S. About 80 Sam's Club warehouses also have self-checkouts. The company plans to add 220 self-checkouts at Sam's this year as well as an unspecified number at stores under the Walmart banner.
According to Mr. Holley, Walmart spends about $12 million in wages for cashiers for every second of transaction time. The company has said that addition of self-checkouts will not reduce the number of cashiers it employs.
How much better or worse is the checkout experience at Walmart compared to the retail industry in general?