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Mel Kleiman's RetailWire Blog
August 31, 2010
Cub needs to define who they are and then become the best at what they do. When it comes to selling there is a truism: You can have two of the three benefits but you can not have all three, price, quality, and service. If you are going to provide ...
August 31, 2010
Target and Wal-Mart will never become the neighborhood store but they have already proved that they can one, tailor a store to fit the markets they serve and two, raise the level of customer service to make a more favorable impression....
August 27, 2010
Everyone is looking for three things when they go shopping. Price, quality, and service. Everyone is competing on price, and quality is usually equal, so the key is service. Those companies that provide quality service are the ones that are going to get quality shoppers.If you build a strong employee ...
August 25, 2010
This should not affect the Costco model. They will only go where it is good for them to go and where there is space that fits their needs at a price they are willing to pay.Good move for Costco and most likely good news for some mall owners who get ...
August 24, 2010
It is not only a question of renting; hopefully it is a question of e-books. The sooner we drive down the cost of text books the better off we will be. It is over 30 years since I graduated and only once or twice did I ever go back to ...
August 20, 2010
Innovation like this could help both the customer and the drug retailer if it can make the pharmacist more efficient. Dispensing drugs is a very labor intensive process, so any efficiency may help to control some of the cost....
August 20, 2010
4,500 new places to buy beer and wine, easy parking, fast in and out, a destination item, and something your customer is buying some place else. Good for them and good for their customer. Interesting to see what it does for the c-store and the drug store distribution channels. ...
August 16, 2010
There are two separate issues here and they should be addressed separately. 1. Slater's behavior was wrong, period. Whatever the cause, he behaved in an inappropriate manner. Forget the customer service role and just think about the role of a flight attendant. Would you want to be on his plane?2. ...
August 5, 2010
A new mindset for a new economy and new methods of doing business. Better inventory control, better marketing, better shipping methods, all equal happier customers who get what they want when they want it. WOW! How hard is this one to understand? ...
August 3, 2010
You have a glimpse of the future and it is here. Everyone but the credit card companies are going to win on this one....
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