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Choice Comments:

From...
"Many great points made already. Bottom line, YES! Each retailer needs to decide if store personnel are part of their value proposition or not. If not, then optimize for labor..."
From...
"From my perspective, it's not the tech, per se, it's the practice that matters. Employees succeed better and show more self-respect when they are well enabled. That means training, sensible..."
From...
"There are many technologies that compliment the customer-carried mobile device that retailers should focus on to improve shopper service. No doubt many more technology improvements will be developed to utilize..."
From...
"I manage a lot of dinner discussions with retailers around the country, and the best way to stop a conversation in its tracks is to ask "can you deliver on..."
From...
"I'm sympathetic with the problem, but from my perspective the focus on "customer service" as a driver is completely backward, and a guaranteed way to continue losing at retail. A..."
From...
"Sharing retail space is never an all or nothing issue. For food retailing it has rarely been a benefit. We have added banks and dry cleaners, which only provide rent...."
From...
"The retail business is a commodity business. With just a few exceptions, anyone can get just about any product at numerous outlets—online and on-premise. The point is that a customer..."
From...
"This is old hat in several countries around the globe. I remember being in Australia and Hong Kong 20 years ago and writing about the "villages of stores" selling ancillary..."
From...
"Ms. Day had a tremendous amount of success building Lululemon to what it is today. However, the next phase of growth for the company is going to require a fundamentally..."
From...
"My conversations with retail customers reinforce the premise that service makes all the difference in a great shopping experience. It's what people remember and tell their friends about and it's..."

Featured Panelists:

[Image of: Dick Seesel]
Dick Seesel
Principal
Retailing In Focus LLC
 
[Image of: Tom Redd]
Tom Redd
Vice President, Strategic Communications
SAP Global Retail Business Unit
 
[Image of: Adrian Weidmann]
Adrian Weidmann
Principal
StoreStream Metrics, LLC
 
[Image of: Joan Treistman]
Joan Treistman
President
The Treistman Group LLC
 
[Image of: James Tenser]
James Tenser
Principal
VSN Strategies
 
[Image of: Steve Montgomery]
Steve Montgomery
President
b2b Solutions, LLC
 
[Image of: John Boccuzzi, Jr.]
John Boccuzzi, Jr.
Managing Partner
Boccuzzi, LLC
 
[Image of: Shep Hyken]
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
 
[Image of: Roger Saunders]
Roger Saunders
Managing Director
PROSPER BUSINESS DEVELOPMENT / BIGinsight
 
[Image of: Ryan Mathews]
Ryan Mathews
Founder, ceo
Black Monk Consulting
 
[Image of: Zel Bianco]
Zel Bianco
President, founder and CEO
Interactive Edge
 
[Image of: Tony Orlando]
Tony Orlando
Owner
Tony O's Supermarket & Catering
 
[Image of: Ken Lonyai]
Ken Lonyai
Digital Innovation Strategist, co-founder
ScreenPlay InterActive
 
[Image of: Ed Rosenbaum]
Ed Rosenbaum
CEO, The Customer Service Rainmaker
Rainmaker Solutions
 
[Image of: Mark Heckman]
Mark Heckman
Principal
Mark Heckman Consulting
 
[Image of: Gene Detroyer]
Gene Detroyer
Professor
Independent
 
[Image of: Ralph Jacobson]
Ralph Jacobson
Global Consumer Products Industry Marketing Executive
IBM
 
[Image of: Cathy Hotka]
Cathy Hotka
Principal
Cathy Hotka & Associates
 
 
[Image of: Camille P. Schuster, Ph.D.]
Camille P. Schuster, Ph.D.
President
Global Collaborations, Inc.
 
[Image of: Ian Percy]
Ian Percy
President
The Ian Percy Corporation
 
[Image of: David Livingston]
David Livingston
Principal
DJL Research
 
[Image of: Gene Hoffman]
Gene Hoffman
President/CEO
Corporate Strategies International
 
[Image of: W. Frank Dell II, CMC]
W. Frank Dell II, CMC
President
Dellmart & Company
 
[Image of: Herb Sorensen, Ph.D.]
Herb Sorensen, Ph.D.
Scientific Advisor TNS Global Retail & Shopper
Adjunct Senior Fellow, Ehrenberg-Bass Institute
 
[Image of: Karen S. Herman]
Karen S. Herman
Founder & Design Director
Gustie Creative LLC
 
[Image of: Max Goldberg]
Max Goldberg
Founding Partner
The Radical Clarity Group
 
[Image of: AmolRatna Srivastav]
AmolRatna Srivastav
Asst. General Manager, Analytics and Insights
Tata Consultancy Services
 

Braintrust Consulting:

Many of our BrainTrust panelists are available for consulting, speaking, seminars and training. Request A Referral

If you have specific questions you would like ask the panelists... Submit A Braintrust Query


All Panelists A-Z:

Carlos Arámbula
Managing Partner, Arámbula-Phillips Communications, Inc.

Nikki Baird
Managing Partner, RSR Research

Ben Ball
Senior Vice President, Dechert-Hampe

M. Jericho Banks PhD
President, CEO, Forensic Marketing LLC

Zel Bianco
President, founder and CEO, Interactive Edge

Anne Bieler
Sr. Associate, Packaging and Technology Integrated Solutions

David Biernbaum
Senior Marketing and Business Development Consultant, David Biernbaum Associates

Bill Bittner
Principal, BWH Consulting

John Boccuzzi, Jr.
Managing Partner, Boccuzzi, LLC

Lisa Bradner
Chief Strategy Officer, Geomentum/Shopper Sciences

Alison Chaltas
EVP, GfK

Kai Clarke
President, Miraclebeam Products, Inc.

Liz Crawford
VP, Strategy & Insights, Match Drive

John Crossman
President, Crossman & Company

J. Peter Deeb
Managing Partner, Deeb MacDonald & Associates, L.L.C.

W. Frank Dell II, CMC
President, Dellmart & Company

Gene Detroyer
Professor, Independent

Robert DiPietro
GVP Product Strategy & Business Development, Affinion Group

Janet Dorenkott
VP & Co-owner, Relational Solutions, Inc.

David Dorf
Sr. Director of Technology Strategy, Oracle Retail

Bill Emerson
President, Emerson Advisors

Peter Fader
Professor of Marketing, The Wharton School of the Univ. of Pennsylvania

Doug Fleener
President and Managing Partner, Dynamic Experiences Group

Dan Frechtling
Vice President, Global Product Management, hibu, PLC

Jerry Gelsomino
Principal, FutureBest

Richard J. George, Ph.D.
Professor of Food Marketing, Haub School of Business, Saint Joseph's University

Jason Goldberg
VP Strategy, Multi-Channel Commerce & Content, Razorfish

Max Goldberg
Founding Partner, The Radical Clarity Group

Kevin Graff
President, Graff Retail

Bill Hanifin
Managing Director, Hanifin Loyalty LLC

Debbie Hauss
Editor-in-Chief, Retail TouchPoints

Mark Heckman
Principal, Mark Heckman Consulting

Tim Henderson
Retail Editor/Writer, Independent

Karen S. Herman
Founder & Design Director, Gustie Creative LLC

Gene Hoffman
President/CEO, Corporate Strategies International

Cathy Hotka
Principal, Cathy Hotka & Associates

Anne Howe
Founder, Anne Howe Associates

Ted Hurlbut
Principal, Hurlbut & Associates

Shep Hyken
Chief Amazement Officer, Shepard Presentations, LLC

Ralph Jacobson
Global Consumer Products Industry Marketing Executive, IBM

Raymond D. Jones
Managing Director, Dechert-Hampe & Co.

John Karolefski
Editor in Chief, CPGmatters.com

Matthew Keylock
Senior Vice President, New Business Development and Partnerships, dunnhumbyUSA

Mel Kleiman
President, Humetrics

Marge Laney
President, Alert Technologies, Inc.

Kenneth Leung
Global marketing strategy and planning manager, Cisco Systems Inc.

David Livingston
Principal, DJL Research

Ken Lonyai
Digital Innovation Strategist, co-founder, ScreenPlay InterActive

Jonathan Marek
Senior Vice President, Applied Predictive Technologies

Ron Margulis
Managing Director, RAM Communications

Ryan Mathews
Founder, ceo, Black Monk Consulting

Diana McHenry
Director, Retail Product Marketing, SAS Institute Inc.

Martin Mehalchin
Partner, Lenati, LLC

Steve Montgomery
President, b2b Solutions, LLC

Joe Nassour
Chief Technology Officer, RetailTactics

Dr. Stephen Needel
Managing Partner, Advanced Simulations

Larry Negrich
Vice President, Marketing, CopiaMobile, Inc.

Brian Numainville
Principal, The Retail Feedback Group

Tony Orlando
Owner, Tony O's Supermarket & Catering

Mike Osorio
Senior VP Learning & Development, Chief Learning Officer, DFS Group

Bryan Pearson
President and CEO, LoyaltyOne

Ian Percy
President, The Ian Percy Corporation

Lee Peterson
EVP Creative Services, WD Partners

Bob Phibbs
President/CEO, The Retail Doctor & Associates

Mark Price
Managing Partner, M Squared Group, Inc.

Dan Raftery
President, Raftery Resource Network Inc.

Christopher P. Ramey
President, Affluent Insights

Shilpa Rao
Practice Head - Merchandising, Tata Consultancy Services

Tom Redd
Vice President, Strategic Communications, SAP Global Retail Business Unit

Alexander Rink
CEO, 360pi

Frank Riso
Sr. Director, Global Leader, Retail Industry, Motorola Solutions, Inc.

Ed Rosenbaum
CEO, The Customer Service Rainmaker, Rainmaker Solutions

Paula Rosenblum
Managing Partner, RSR Research

Phil Rubin
CEO, rDialogue

Joel Rubinson
President, Rubinson Partners, Inc.

Roger Saunders
Managing Director, PROSPER BUSINESS DEVELOPMENT / BIGinsight

Matt Schmitt
President & Chief Experience Officer, Reflect

Paul R. Schottmiller
Senior Partner, Retail, Cisco Consulting Services, Cisco Systems, Inc.

Camille P. Schuster, Ph.D.
President, Global Collaborations, Inc.

Kurt Seemar
President, Analytic Marketing Innovations

Dick Seesel
Principal, Retailing In Focus LLC

Todd Sherman
CMO, Point Inside

Herb Sorensen, Ph.D.
Scientific Advisor TNS Global Retail & Shopper, Adjunct Senior Fellow, Ehrenberg-Bass Institute

Carol Spieckerman
President, newmarketbuilders

Ben Sprecher
Founder of Incentive Targeting, Google

AmolRatna Srivastav
Asst. General Manager, Analytics and Insights, Tata Consultancy Services

James Tenser
Principal, VSN Strategies

Warren Thayer
Editor & Managing Partner, Frozen & Refrigerated Buyer

Fabien Tiburce
CEO, Compliantia, Retail Audit & Task Management Software

Joan Treistman
President, The Treistman Group LLC

Adrian Weidmann
Principal, StoreStream Metrics, LLC

Dave Wendland
Vice President, Hamacher Resource Group

Roy White
Editor-at-large, RetailWire

Verlin P. Youd
SVP Sales & Marketing, SCOPIX

David Zahn
Owner, ZAHN Consulting, LLC

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