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Choice Comments:

From...
"I think the connected consumer is actually becoming adverse to interacting with anyone in the stores. This is not limited to millennial shoppers nor cashiers. Have we seen any studies..."
From...
"I've always been that annoying guy who argues that training without tools is inadequate to ensure success. Well, it's also true that tools without training lead to suboptimal results. It's not..."
From...
"It's long been known that the first and last 5 minutes of ANY experience are the most memorable as well as the most influential to the future of that experience...."
From...
"Several years ago, we conducted ground-breaking research at the checkout with a consortium of manufacturers and retailers. The study was called Front-End Focus, and to my knowledge, it remains the..."
From...
"Maybe it is just NYC, but at both Home Depot and CVS I observed multiple times that people will go to the self-checkout even when there are human cashiers waiting..."
From...
"I visited a different grocery store on Saturday and found that all — yes, all — of the full service lanes were now self-checkout. This worked great until the scale..."
From...
"I think it is critical to the shopping experience. It's not rocket science here, folks. The cashiers at our local grocery store are consistently nice. They say hello, they ask..."
From...
"No surprises here. We have always known that slow/impersonal checkout has been a customer issue. There are a couple of universal truths regarding food shopping: 1. The longer we keep..."
From...
"Our data tells us that self-checkout usage by retailers has peaked. Retailers know cashiers are indeed important. Our data also tells us those same cashiers are well trained, and we..."
From...
"So the term "native advertising" is pretty loaded. I'm not quite sure what it means in the context of Polyvore — that there is a buy button on products you can..."
 

Featured Panelists:

[Image of: Dick Seesel]
Dick Seesel
Principal
Retailing In Focus LLC
 
[Image of: Ben Ball]
Ben Ball
Senior Vice President
Dechert-Hampe
 
[Image of: Ralph Jacobson]
Ralph Jacobson
Global Consumer Products Industry Marketing Executive
IBM
 
[Image of: Richard J. George, Ph.D.]
Richard J. George, Ph.D.
Professor of Food Marketing
Haub School of Business, Saint Joseph's University
 
[Image of: Max Goldberg]
Max Goldberg
President
Max Goldberg & Associates
 
[Image of: Ryan Mathews]
Ryan Mathews
Founder, ceo
Black Monk Consulting
 
[Image of: James Tenser]
James Tenser
Principal
VSN Strategies
 
[Image of: Camille P. Schuster, Ph.D.]
Camille P. Schuster, Ph.D.
President
Global Collaborations, Inc.
 
[Image of: Mark Heckman]
Mark Heckman
Principal
Mark Heckman Consulting
 
[Image of: Kai Clarke]
Kai Clarke
CEO
American Retail Consultants
 
[Image of: Nikki Baird]
Nikki Baird
Managing Partner
RSR Research
 
[Image of: Kenneth Leung]
Kenneth Leung
Director of Enterprise Industry Marketing
Avaya
 
[Image of: Dr. Stephen Needel]
Dr. Stephen Needel
Managing Partner
Advanced Simulations
 
 
[Image of: Tony Orlando]
Tony Orlando
Owner
Tony O's Supermarket & Catering
 
[Image of: Steve Montgomery]
Steve Montgomery
President
b2b Solutions, LLC
 
[Image of: Chuck Palmer]
Chuck Palmer
Vice President of Strategy
JohnRyan
 
[Image of: Paula Rosenblum]
Paula Rosenblum
Managing Partner
RSR Research
 
 
[Image of: Ian Percy]
Ian Percy
President
The Ian Percy Corporation
 
[Image of: Gene Detroyer]
Gene Detroyer
Professor
Independent
 
[Image of: Chris Petersen, PhD]
Chris Petersen, PhD
President
Integrated Marketing Solutions
 
[Image of: Joan Treistman]
Joan Treistman
President
The Treistman Group LLC
 
[Image of: Shep Hyken]
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
 
[Image of: Cathy Hotka]
Cathy Hotka
Principal
Cathy Hotka & Associates
 
[Image of: Adrian Weidmann]
Adrian Weidmann
Principal
StoreStream Metrics, LLC
 
[Image of: Ed Rosenbaum]
Ed Rosenbaum
CEO, The Customer Service Rainmaker
Rainmaker Solutions
 
[Image of: Tom Redd]
Tom Redd
Global Vice President, Strategic Communications
SAP Global Retail Business Unit
 
[Image of: Gajendra Ratnavel]
Gajendra Ratnavel
CEO
L Squared Digital Signage
 

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All Panelists A-Z:

Mohamed Amer
Vice President, Global Consumer Industries, SAP

Keith Anderson
VP, Strategy & Insight, Profitero

Carlos Arámbula
VP Hispanic Marketing, R&R Partners, MarcasUSA LLC

Nikki Baird
Managing Partner, RSR Research

Ben Ball
Senior Vice President, Dechert-Hampe

Gib Bassett
CPG and Retail Industry Principal, Oracle

Zel Bianco
President, founder and CEO, Interactive Edge

David Biernbaum
Senior Marketing and Business Development Consultant, David Biernbaum Associates LLC

Bill Bittner
Principal, BWH Consulting

John Boccuzzi, Jr.
Managing Partner, Boccuzzi, LLC

Bryan Brennan
Business Development Manager, Conversocial

Peter J. Charness
SVP America, Global CMO, TXT Group

Eric Chester
Keynote Speaker, Author, Reviving Work Ethic, LLC

Kai Clarke
CEO, American Retail Consultants

Liz Crawford
SVP, Strategy & Insights, Head of ShopLab, Match Drive

Bill Davis
Director, MB&G Consulting

Laura Davis-Taylor
EVP Customer Experience, MaxMedia

Michael Day
CMO, Retail, Teradata

J. Peter Deeb
Managing Partner, Deeb MacDonald & Associates, L.L.C.

W. Frank Dell II, CMC
President, Dellmart & Company

Gene Detroyer
Professor, Independent

Robert DiPietro
SVP Energy Services and New Ventures, Homeserve

Janet Dorenkott
VP & Co-owner, Relational Solutions, Inc.

David Dorf
Sr. Director of Technology Strategy, Oracle Retail

Peter Fader
Professor of Marketing, The Wharton School of the Univ. of Pennsylvania

Doug Fleener
President and Managing Partner, Dynamic Experiences Group

Brian Fletcher
VP of Consulting Services, Insights in Marketing, LLC

Dan Frechtling
SVP Product and Marketing, CMO, G2 Web Services

Jerry Gelsomino
Principal, FutureBest

Richard J. George, Ph.D.
Professor of Food Marketing, Haub School of Business, Saint Joseph's University

Jason Goldberg
VP Commerce Strategy, Razorfish

Max Goldberg
President, Max Goldberg & Associates

Kevin Graff
President, Graff Retail

Jeff Hall
President, Second To None

Bill Hanifin
Managing Director, Hanifin Loyalty LLC

Seeta Hariharan
General Manager and Group Head, Tata Consultancy Services (TCS) Digital Software & Solutions Group

Debbie Hauss
Editor-in-Chief, Retail TouchPoints

Mark Heckman
Principal, Mark Heckman Consulting

Tim Henderson
Editor/Writer, Independent

Karen S. Herman
Founder & CEO, Gustie Creative LLC

Gene Hoffman
President/CEO, Corporate Strategies International

Cathy Hotka
Principal, Cathy Hotka & Associates

Anne Howe
Senior Vice President, Shopper Solutions, part of Acosta Mosaic Group

Ted Hurlbut
Principal, Hurlbut & Associates

Shep Hyken
Chief Amazement Officer, Shepard Presentations, LLC

Ralph Jacobson
Global Consumer Products Industry Marketing Executive, IBM

Raymond D. Jones
Managing Director, Dechert-Hampe & Co.

John Karolefski
Editor in Chief, CPGmatters.com

Jesse Karp
Omnichannel Consulting Manager & Loyalty Practice Lead, Cognizant Business Consulting

Mihir Kittur
Co-founder and Chief Innovation Officer, Ugam

Mel Kleiman
President, Humetrics

Marge Laney
President, Alert Technologies, Inc.

Kenneth Leung
Director of Enterprise Industry Marketing, Avaya

Ken Lonyai
Digital Innovation Strategist, co-founder, ScreenPlay InterActive

Jonathan Marek
Senior Vice President, Applied Predictive Technologies

Ron Margulis
Managing Director, RAM Communications

Ryan Mathews
Founder, ceo, Black Monk Consulting

Diana McHenry
Retail & CPG, LLamasoft, Inc.

John McIndoe
Senior Vice President, Marketing, IRI

Graeme McVie
VP & GM, Business Development, Precima

Martin Mehalchin
Partner, Lenati, LLC

Steve Montgomery
President, b2b Solutions, LLC

Joe Nassour
Chief Technology Officer, RetailTactics

Dr. Stephen Needel
Managing Partner, Advanced Simulations

Larry Negrich
Vice President, Marketing, nGage Labs

Brian Numainville
Principal, The Retail Feedback Group

Tony Orlando
Owner, Tony O's Supermarket & Catering

Mike Osorio
Senior VP Organizational Change Management, DFS Group

Chuck Palmer
Vice President of Strategy, JohnRyan

Bryan Pearson
President and CEO, LoyaltyOne

Ian Percy
President, The Ian Percy Corporation

Chris Petersen, PhD
President, Integrated Marketing Solutions

Lee Peterson
EVP Brand, Strategy & Design, WD Partners

Bob Phibbs
President/CEO, The Retail Doctor

Mark Price
Managing Partner, LiftPoint Consulting, Inc.

Dan Raftery
President, Raftery Resource Network Inc.

Christopher P. Ramey
President, Affluent Insights

Shilpa Rao
Practice Head - Merchandising, Tata Consultancy Services

Gajendra Ratnavel
CEO, L Squared Digital Signage

Tom Redd
Global Vice President, Strategic Communications, SAP Global Retail Business Unit

Alexander Rink
CEO, 360pi

Frank Riso
Principal, Frank Riso Associates, LLC

Ed Rosenbaum
CEO, The Customer Service Rainmaker, Rainmaker Solutions

Paula Rosenblum
Managing Partner, RSR Research

Phil Rubin
CEO, rDialogue

Joel Rubinson
President, Rubinson Partners, Inc.

Roger Saunders
Global Managing Director, Prosper Business Development

Matt Schmitt
President, Chief Strategy & Innovation Officer, Reflect

Camille P. Schuster, Ph.D.
President, Global Collaborations, Inc.

Dick Seesel
Principal, Retailing In Focus LLC

Naomi K. Shapiro
Strategic Market Communications, Upstream Commerce

Todd Sherman
Managing Partner, T3C Partners

Arie Shpanya
CEO and Co-founder, Wiser

J. Kent Smith
VP, Business Development, Galleria RTS

Herb Sorensen, Ph.D.
Scientific Advisor TNS Global Retail & Shopper, Shopper Scientist LLC

Carol Spieckerman
President, newmarketbuilders

Ben Sprecher
Business Development, Google

AmolRatna Srivastav
Asst. General Manager, Analytics and Insights, Tata Consultancy Services

Kelly Tackett
Research Director, Planet Retail

James Tenser
Principal, VSN Strategies

Warren Thayer
Editorial Director & Co-Founder, Frozen & Refrigerated Buyer

Lance Thornswood
VP/Managing Director, inRetail

Joan Treistman
President, The Treistman Group LLC

Susan Viamari
Editor, Times & Trends, IRI

Adrian Weidmann
Principal, StoreStream Metrics, LLC

Dave Wendland
Vice President, Hamacher Resource Group

Roy White
Editor-at-large, RetailWire

Verlin Youd
Managing Principal, Verizon

David Zahn
Owner, ZAHN Consulting, LLC

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