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Choice Comments:

From...
"I believe chatbots will have a place in retail, perhaps a better version of what we currently have with the offshore chat model in place at many help desk operations. Customer..."
From...
"Behind every good chatbot is a human. The perfect chatbot seems human ... until it doesn't. There always has to be a human fallback. As soon as the chatbot senses..."
From...
"Um, am I the only one who noticed that the profits came from AWS, not retail? I'm waiting for the activist investors to start demanding to split up the company."
From...
"As long as these chatbots do not morph into some vehicle for delivering paid advertising in the process of giving the consumer information. Not having seen how they work, I have..."
From...
"Why shouldn't Amazon be growing? They have almost every product in stock. All consumers have to do is click once and their orders promptly arrive at their doors. And they..."
From...
"Four consecutive profitable quarters look good for a company that seemed willing not long ago to keep losing money in order to gain share and invest in infrastructure. Those logistics..."
From...
"I am sorry. I do not believe in MAP policies. Once a manufacturer sells the product to the retailer, the retailer owns it and should be able to price it..."
From...
"While a big box retail background is relevant from an operations perspective, it doesn't suggest any experience morphing a small box specialty retail chain into a "dynamic growth company." It seems..."
From...
"I grew up on Radio Shack and mourned its demise. Whether or not Dene Rogers has the right background, it is going to be a tough challenge. There are so..."
From...
"There are at least two sides to every story. MAP is good for retailers in terms of helping to maintain margins when products are selling through. MAP can be a real..."
 

Featured Panelists:

[Image of: Chris Petersen, PhD]
Chris Petersen, PhD
President
Integrated Marketing Solutions
 
[Image of: Kenneth Leung]
Kenneth Leung
Retail and Customer Experience Expert
Independent
 
[Image of: Paula Rosenblum]
Paula Rosenblum
Managing Partner
RSR Research
 
[Image of: Herb Sorensen, Ph.D.]
Herb Sorensen, Ph.D.
Scientific Advisor Kantar Retail; Adjunct Ehrenberg-Bass
Shopper Scientist LLC
 
[Image of: Richard J. George, Ph.D.]
Richard J. George, Ph.D.
Professor of Food Marketing
Haub School of Business, Saint Joseph's University
 
[Image of: Arie Shpanya]
Arie Shpanya
Founder & Executive Chairman
Wiser
 
[Image of: Naomi K. Shapiro]
Naomi K. Shapiro
Strategic Market Communications
Upstream Commerce
 
[Image of: Zel Bianco]
Zel Bianco
President, founder and CEO
Interactive Edge
 
[Image of: Tom Redd]
Tom Redd
Global Vice President, Strategic Communications
SAP Global Retail Business Unit
 
[Image of: Max Goldberg]
Max Goldberg
President
Max Goldberg & Associates
 
[Image of: William Hogben]
William Hogben
CEO
FutureProof Retail
 
[Image of: Mohamed Amer]
Mohamed Amer
Global Head of Strategic Communications, Consumer Industries
SAP
 
[Image of: Gene Detroyer]
Gene Detroyer
Professor
Independent
 
[Image of: Dr. Stephen Needel]
Dr. Stephen Needel
Managing Partner
Advanced Simulations
 
[Image of: Lee Peterson]
Lee Peterson
EVP Brand, Strategy & Design
WD Partners
 
[Image of: Ken Morris]
Ken Morris
Principal
Boston Retail Partners
 
[Image of: Camille P. Schuster, Ph.D.]
Camille P. Schuster, Ph.D.
President
Global Collaborations, Inc.
 
[Image of: Ed Rosenbaum]
Ed Rosenbaum
CEO, The Customer Service Rainmaker
Rainmaker Solutions
 
[Image of: James Tenser]
James Tenser
Principal
VSN Strategies
 
[Image of: Bob Amster]
Bob Amster
Principal
Retail Technology Group
 
[Image of: Shep Hyken]
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
 
[Image of: Adrian Weidmann]
Adrian Weidmann
Principal
StoreStream Metrics, LLC
 
[Image of: Cathy Hotka]
Cathy Hotka
Principal
Cathy Hotka & Associates
 
[Image of: Anne Howe]
Anne Howe
Principal
Anne Howe Associates
 
[Image of: Kai Clarke]
Kai Clarke
CEO
American Retail Consultants
 
[Image of: Dick Seesel]
Dick Seesel
Principal
Retailing In Focus LLC
 
[Image of: Ryan Mathews]
Ryan Mathews
Founder, ceo
Black Monk Consulting
 
[Image of: Steve Montgomery]
Steve Montgomery
President
b2b Solutions, LLC
 
[Image of: Ralph Jacobson]
Ralph Jacobson
Global Retail Industry Analytics Marketing Executive
IBM
 
 
[Image of: Peter J. Charness]
Peter J. Charness
SVP America, Global CMO
TXT Group
 

BrainTrust Consulting:

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If you have specific questions you would like ask the panelists... Submit A BrainTrust Query


All Panelists A-Z:

Mohamed Amer
Global Head of Strategic Communications, Consumer Industries, SAP

Bob Amster
Principal, Retail Technology Group

Keith Anderson
VP, Strategy & Insight, Profitero

Carlos Arámbula
Strategist, One Ninth & Co-founder of MarcasUSA, One Ninth, MarcasUSA LLC

Nikki Baird
Managing Partner, RSR Research

Ben Ball
Senior Vice President, Dechert-Hampe

Gib Bassett
Retail and Consumer Goods Industry Principal, Oracle

Zel Bianco
President, founder and CEO, Interactive Edge

David Biernbaum
Senior Marketing and Business Development Consultant, David Biernbaum Associates LLC

Bryan Brennan
Business Development Manager, Conversocial

Peter J. Charness
SVP America, Global CMO, TXT Group

Joy Chen
Chairman & CEO, H2O+ Beauty

Kai Clarke
CEO, American Retail Consultants

Liz Crawford
SVP, Strategy & Insights, Head of ShopLab, Match Drive

Bill Davis
Director, MB&G Consulting

Laura Davis-Taylor
EVP Customer Experience, MaxMedia

Michael Day
CMO, Retail, Teradata

J. Peter Deeb
Managing Partner, Deeb MacDonald & Associates, L.L.C.

W. Frank Dell II, CMC
President, Dellmart & Company

Gene Detroyer
Professor, Independent

Robert DiPietro
SVP Energy Services and New Ventures, Homeserve

Janet Dorenkott
VP & Co-owner, Relational Solutions, Inc.

David Dorf
VP Product Mgmt, Infor

Ross Ely
President and CEO, ProLogic Retail Services

Peter Fader
Professor of Marketing, The Wharton School of the Univ. of Pennsylvania

Doug Fleener
President and Managing Partner, Sixth Star Consulting

Dan Frechtling
SVP Product and Marketing, CMO, G2 Web Services

Jerry Gelsomino
Principal, FutureBest

Richard J. George, Ph.D.
Professor of Food Marketing, Haub School of Business, Saint Joseph's University

Jason Goldberg
VP Commerce Strategy, Razorfish

Max Goldberg
President, Max Goldberg & Associates

Kevin Graff
President, Graff Retail

Jeff Hall
President, Second To None

Bill Hanifin
CEO, Hanifin Loyalty LLC

Seeta Hariharan
General Manager and Group Head, Tata Consultancy Services (TCS) Digital Software & Solutions Group

Debbie Hauss
Editor-in-Chief, Retail TouchPoints

Mark Heckman
Principal, Mark Heckman Consulting

Karen S. Herman
Founder/Retail Design Strategist, Gustie Creative LLC

Jonathan Hinz
Director Strategic Partnerships and Business Development, Trustpilot

William Hogben
CEO, FutureProof Retail

Cathy Hotka
Principal, Cathy Hotka & Associates

Anne Howe
Principal, Anne Howe Associates

Bernice Hurst
Owner, Fine Food Network

Shep Hyken
Chief Amazement Officer, Shepard Presentations, LLC

Ralph Jacobson
Global Retail Industry Analytics Marketing Executive, IBM

John Karolefski
Editor in Chief, CPGmatters.com

Mihir Kittur
Co-founder and Chief Innovation Officer, Ugam

Mel Kleiman
President, Humetrics

Marge Laney
President, Alert Technologies, Inc.

Kenneth Leung
Retail and Customer Experience Expert, Independent

Ken Lonyai
Digital Innovation Strategist, co-founder, ScreenPlay InterActive

Jonathan Marek
Senior Vice President, Applied Predictive Technologies

Ron Margulis
Managing Director, RAM Communications

Ryan Mathews
Founder, ceo, Black Monk Consulting

Diana McHenry
Retail & CPG, LLamasoft, Inc.

John McIndoe
Senior Vice President, Marketing, IRI

Graeme McVie
VP & GM, Business Development, Precima

Martin Mehalchin
Partner, Lenati, LLC

Steve Montgomery
President, b2b Solutions, LLC

Ken Morris
Principal, Boston Retail Partners

Dr. Stephen Needel
Managing Partner, Advanced Simulations

Larry Negrich
Director, Business Development, TXT Retail

Brian Numainville
Principal, The Retail Feedback Group

Tony Orlando
Owner, Tony O's Supermarket & Catering

Chuck Palmer
Vice President of Strategy, JohnRyan

Bryan Pearson
President and CEO, LoyaltyOne

Ian Percy
President, The Ian Percy Corporation

Chris Petersen, PhD
President, Integrated Marketing Solutions

Lee Peterson
EVP Brand, Strategy & Design, WD Partners

Bob Phibbs
President/CEO, The Retail Doctor

Mark Price
Managing Partner, LiftPoint Consulting, Inc.

Dan Raftery
President, Raftery Resource Network Inc.

Christopher P. Ramey
President, Affluent Insights

Shilpa Rao
Practice Head - Merchandising, Tata Consultancy Services

Gajendra Ratnavel
CEO, L Squared Digital Signage

Tom Redd
Global Vice President, Strategic Communications, SAP Global Retail Business Unit

Alexander Rink
CEO, 360pi

Frank Riso
Principal, Frank Riso Associates, LLC

Ed Rosenbaum
CEO, The Customer Service Rainmaker, Rainmaker Solutions

Paula Rosenblum
Managing Partner, RSR Research

Phil Rubin
CEO, rDialogue

Joel Rubinson
President, Rubinson Partners, Inc.

Roger Saunders
Global Managing Director, Prosper Business Development

Matt Schmitt
President, Chief Strategy & Innovation Officer, Reflect

Camille P. Schuster, Ph.D.
President, Global Collaborations, Inc.

Dick Seesel
Principal, Retailing In Focus LLC

Naomi K. Shapiro
Strategic Market Communications, Upstream Commerce

Arie Shpanya
Founder & Executive Chairman, Wiser

J. Kent Smith
VP, Business Development, Vaco Supply Chain Solutions

Herb Sorensen, Ph.D.
Scientific Advisor Kantar Retail; Adjunct Ehrenberg-Bass, Shopper Scientist LLC

Carol Spieckerman
President, Spieckerman Retail

Kelly Tackett
Retail Analyst, Independent

Matt Talbot
CEO & Co-Founder, GoSpotCheck

James Tenser
Principal, VSN Strategies

Warren Thayer
Editorial Director & Co-Founder, Frozen & Refrigerated Buyer

Lance Thornswood
Sr Director, Omnichannel, JCPenney

Joan Treistman
President, The Treistman Group LLC

Patricia Vekich Waldron
Global Marketing Director, Retail, Consumer Products, IBM Corp

Adrian Weidmann
Principal, StoreStream Metrics, LLC

Dave Wendland
Vice President, Hamacher Resource Group

Roy White
Editor-at-large, RetailWire

Charles Whiteman
SVP, Client Services, MotionPoint

Verlin Youd
Managing Principal, Verizon

David Zahn
Owner, ZAHN Consulting, LLC

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