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Choice Comments:

From...
"Given the fact that this chain's mantra — its name too, in fact — is all about health and wholesomeness, this constitutes a major crisis and can have damaging consequences..."
From...
"Loyalty will wane for any of these brands if they fail to clearly communicate their product advantages. The comment in the article that brands should be, "Focusing more effort on non-price..."
From...
"Brand loyalty as we once knew it has been dilluted by a fixation on price and by industry consolidation, both arguably driven by the extended recession. Many suppliers have tinkered..."
From...
"Pricing inaccuracies are either a result of black-hat policies (fairly unlikely in my opinion) or carelessness during packaging — NOT something you want shoppers thinking about. Whole Foods has enough going for..."
From...
"Whole Foods says mistakes can happen as a result of scales that need to be calibrated correctly or simple human error. So I would ask the question: do mistakes also..."
From...
"I have to say I was pretty well shocked by it. And in reality the company hasn't really denied the charges, just made some weak excuses for it. I shouldn't have..."
From...
"Brand loyalty is no different than store loyalty: It's not about the price. CPG marketers (and retailers) need to aspire to an emotional connection that will move customers from "satisfied"..."
From...
"Yes, I believe luxury shoppers are looking for convenience. Additionally, the fact that a luxury brand has a few stores in a specific geographic area does not preclude exclusivity. A..."
From...
"Deal hunting is not only a generational issue, it's also an American cultural phenomenon. When you travel abroad and see the lack of corporate focus on price, it really makes..."
From...
"Mr. Lafley is an exceptional executive, and I agree with his strategy of pruning back lesser-impact brands and sub-brands from the P&G portfolio. He is (and his competitors are) disingenuous, however,..."
 

Featured Panelists:

[Image of: Tony Orlando]
Tony Orlando
Owner
Tony O's Supermarket & Catering
 
[Image of: Gene Detroyer]
Gene Detroyer
Professor
Independent
 
[Image of: Ken Lonyai]
Ken Lonyai
Digital Innovation Strategist, co-founder
ScreenPlay InterActive
 
[Image of: Warren Thayer]
Warren Thayer
Editorial Director & Co-Founder
Frozen & Refrigerated Buyer
 
[Image of: Mark Heckman]
Mark Heckman
Principal
Mark Heckman Consulting
 
[Image of: Max Goldberg]
Max Goldberg
President
Max Goldberg & Associates
 
[Image of: Ralph Jacobson]
Ralph Jacobson
Global Consumer Products Industry Marketing Executive
IBM
 
[Image of: Cathy Hotka]
Cathy Hotka
Principal
Cathy Hotka & Associates
 
[Image of: Ed Rosenbaum]
Ed Rosenbaum
CEO, The Customer Service Rainmaker
Rainmaker Solutions
 
[Image of: Tom Redd]
Tom Redd
Global Vice President, Strategic Communications
SAP Global Retail Business Unit
 
[Image of: Zel Bianco]
Zel Bianco
President, founder and CEO
Interactive Edge
 
[Image of: Shep Hyken]
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
 
[Image of: Lee Peterson]
Lee Peterson
EVP Brand, Strategy & Design
WD Partners
 
[Image of: Camille P. Schuster, Ph.D.]
Camille P. Schuster, Ph.D.
President
Global Collaborations, Inc.
 
[Image of: Grace Kim]
Grace Kim
Enterprise Account Executive
Conversocial
 
[Image of: Gajendra Ratnavel]
Gajendra Ratnavel
CEO
L Squared Digital Signage
 
[Image of: Roger Saunders]
Roger Saunders
Global Managing Director
Prosper Business Development
 
[Image of: Ben Ball]
Ben Ball
Senior Vice President
Dechert-Hampe
 
[Image of: Steve Montgomery]
Steve Montgomery
President
b2b Solutions, LLC
 
[Image of: Paula Rosenblum]
Paula Rosenblum
Managing Partner
RSR Research
 
[Image of: Bill Hanifin]
Bill Hanifin
Managing Director
Hanifin Loyalty LLC
 
[Image of: Dick Seesel]
Dick Seesel
Principal
Retailing In Focus LLC
 
 
[Image of: Kenneth Leung]
Kenneth Leung
Director of Enterprise Industry Marketing
Avaya
 
[Image of: Anne Howe]
Anne Howe
Senior Vice President
Shopper Solutions, part of Acosta Mosaic Group
 
[Image of: Chris Petersen, PhD]
Chris Petersen, PhD
President
Integrated Marketing Solutions
 
[Image of: Ryan Mathews]
Ryan Mathews
Founder, ceo
Black Monk Consulting
 
[Image of: Kai Clarke]
Kai Clarke
CEO
American Retail Consultants
 
 
[Image of: Mel Kleiman]
Mel Kleiman
President
Humetrics
 
[Image of: Dr. Stephen Needel]
Dr. Stephen Needel
Managing Partner
Advanced Simulations
 
[Image of: Adrian Weidmann]
Adrian Weidmann
Principal
StoreStream Metrics, LLC
 

BrainTrust Consulting:

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If you have specific questions you would like ask the panelists... Submit A BrainTrust Query


All Panelists A-Z:

Mohamed Amer
Vice President, Global Consumer Industries, SAP

Keith Anderson
VP, Strategy & Insight, Profitero

Carlos Arámbula
VP Hispanic Marketing, R&R Partners, MarcasUSA LLC

Nikki Baird
Managing Partner, RSR Research

Ben Ball
Senior Vice President, Dechert-Hampe

Gib Bassett
CPG and Retail Industry Principal, Oracle

Zel Bianco
President, founder and CEO, Interactive Edge

David Biernbaum
Senior Marketing and Business Development Consultant, David Biernbaum Associates LLC

Bill Bittner
Principal, BWH Consulting

John Boccuzzi, Jr.
Managing Partner, Boccuzzi, LLC

Peter J. Charness
SVP America, Global CMO, TXT Group

Eric Chester
Keynote Speaker, Author, Reviving Work Ethic, LLC

Kai Clarke
CEO, American Retail Consultants

Liz Crawford
SVP, Strategy & Insights, Head of ShopLab, Match Drive

Bill Davis
Director, MB&G Consulting

Laura Davis-Taylor
EVP Customer Experience, MaxMedia

J. Peter Deeb
Managing Partner, Deeb MacDonald & Associates, L.L.C.

W. Frank Dell II, CMC
President, Dellmart & Company

Gene Detroyer
Professor, Independent

Robert DiPietro
SVP Energy Services and New Ventures, Homeserve

Janet Dorenkott
VP & Co-owner, Relational Solutions, Inc.

David Dorf
Sr. Director of Technology Strategy, Oracle Retail

Peter Fader
Professor of Marketing, The Wharton School of the Univ. of Pennsylvania

Doug Fleener
President and Managing Partner, Dynamic Experiences Group

Brian Fletcher
VP of Consulting Services, Insights in Marketing, LLC

Dan Frechtling
SVP Product and Marketing, CMO, G2 Web Services

Jerry Gelsomino
Principal, FutureBest

Richard J. George, Ph.D.
Professor of Food Marketing, Haub School of Business, Saint Joseph's University

Jason Goldberg
VP Commerce Strategy, Razorfish

Max Goldberg
President, Max Goldberg & Associates

Kevin Graff
President, Graff Retail

Jeff Hall
President, Second To None

Bill Hanifin
Managing Director, Hanifin Loyalty LLC

Seeta Hariharan
General Manager and Group Head, Tata Consultancy Services (TCS) Digital Software & Solutions Group

Debbie Hauss
Editor-in-Chief, Retail TouchPoints

Mark Heckman
Principal, Mark Heckman Consulting

Tim Henderson
Editor/Writer, Independent

Karen S. Herman
Founder & Design Director, Gustie Creative LLC

Gene Hoffman
President/CEO, Corporate Strategies International

Cathy Hotka
Principal, Cathy Hotka & Associates

Anne Howe
Senior Vice President, Shopper Solutions, part of Acosta Mosaic Group

Ted Hurlbut
Principal, Hurlbut & Associates

Shep Hyken
Chief Amazement Officer, Shepard Presentations, LLC

Ralph Jacobson
Global Consumer Products Industry Marketing Executive, IBM

Raymond D. Jones
Managing Director, Dechert-Hampe & Co.

John Karolefski
Editor in Chief, CPGmatters.com

Jesse Karp
Omnichannel Consulting Manager & Loyalty Practice Lead, Cognizant Business Consulting

Grace Kim
Enterprise Account Executive, Conversocial

Mihir Kittur
Co-founder and Chief Innovation Officer, Ugam

Mel Kleiman
President, Humetrics

Marge Laney
President, Alert Technologies, Inc.

Kenneth Leung
Director of Enterprise Industry Marketing, Avaya

Ken Lonyai
Digital Innovation Strategist, co-founder, ScreenPlay InterActive

Jonathan Marek
Senior Vice President, Applied Predictive Technologies

Ron Margulis
Managing Director, RAM Communications

Ryan Mathews
Founder, ceo, Black Monk Consulting

Diana McHenry
Retail & CPG, LLamasoft, Inc.

John McIndoe
Senior Vice President, Marketing, IRI

Graeme McVie
VP & GM, Business Development, Precima

Martin Mehalchin
Partner, Lenati, LLC

Steve Montgomery
President, b2b Solutions, LLC

Joe Nassour
Chief Technology Officer, RetailTactics

Dr. Stephen Needel
Managing Partner, Advanced Simulations

Larry Negrich
Vice President, Marketing, nGage Labs

Brian Numainville
Principal, The Retail Feedback Group

Tony Orlando
Owner, Tony O's Supermarket & Catering

Mike Osorio
Senior VP Organizational Change Management, DFS Group

Chuck Palmer
Vice President of Strategy, JohnRyan

Bryan Pearson
President and CEO, LoyaltyOne

Ian Percy
President, The Ian Percy Corporation

Chris Petersen, PhD
President, Integrated Marketing Solutions

Lee Peterson
EVP Brand, Strategy & Design, WD Partners

Bob Phibbs
President/CEO, The Retail Doctor

Mark Price
Managing Partner, LiftPoint Consulting, Inc.

Dan Raftery
President, Raftery Resource Network Inc.

Christopher P. Ramey
President, Affluent Insights

Shilpa Rao
Practice Head - Merchandising, Tata Consultancy Services

Gajendra Ratnavel
CEO, L Squared Digital Signage

Tom Redd
Global Vice President, Strategic Communications, SAP Global Retail Business Unit

Alexander Rink
CEO, 360pi

Frank Riso
Principal, Frank Riso Associates, LLC

Ed Rosenbaum
CEO, The Customer Service Rainmaker, Rainmaker Solutions

Paula Rosenblum
Managing Partner, RSR Research

Phil Rubin
CEO, rDialogue

Joel Rubinson
President, Rubinson Partners, Inc.

Roger Saunders
Global Managing Director, Prosper Business Development

Matt Schmitt
President, Chief Strategy & Innovation Officer, Reflect

Camille P. Schuster, Ph.D.
President, Global Collaborations, Inc.

Dick Seesel
Principal, Retailing In Focus LLC

Naomi K. Shapiro
Strategic Market Communications, Upstream Commerce

Todd Sherman
Managing Partner, T3C Partners

Arie Shpanya
CEO and Co-founder, Wiser

J. Kent Smith
VP, Business Development, Galleria RTS

Herb Sorensen, Ph.D.
Scientific Advisor TNS Global Retail & Shopper, Shopper Scientist LLC

Carol Spieckerman
President, newmarketbuilders

Ben Sprecher
Business Development, Google

AmolRatna Srivastav
Asst. General Manager, Analytics and Insights, Tata Consultancy Services

Kelly Tackett
Research Director, Planet Retail

James Tenser
Principal, VSN Strategies

Warren Thayer
Editorial Director & Co-Founder, Frozen & Refrigerated Buyer

Lance Thornswood
VP/Managing Director, inRetail

Joan Treistman
President, The Treistman Group LLC

Susan Viamari
Editor, Times & Trends, IRI

Adrian Weidmann
Principal, StoreStream Metrics, LLC

Dave Wendland
Vice President, Hamacher Resource Group

Roy White
Editor-at-large, RetailWire

Verlin Youd
Managing Principal, Verizon

David Zahn
Owner, ZAHN Consulting, LLC

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