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Choice Comments:

From...
"A few thoughts: 1. Staff in stores today are more important than ever before to a retailer's success ... so pay them more when they're worth it. 2. Paying someone minimum wage..."
From...
"Absolutely agree with them, especially this: "Technology is 35 percent of the plan, reflecting an increased shift towards foundational investments." There's a good reason why Nordstrom is a leader in..."
From...
"Planograms are both art and science. As Mr. Harris points out, there is value in achieving consistency, at least in terms of the look and feel of the stores. It can..."
From...
"Nordstrom is never going to be an Amazon for a variety of reasons, one of which is the fact that it is more upscale than the vast majority of U.S...."
From...
"I think these are great tips. A lot of our time is spent on testing planograms (with virtual reality shopping). It's very frustrating to see a lot of effort put..."
From...
"This is a reasonable request for retailers to better communicate, organize, and embrace their employee's needs, timing, and lifestyles outside of the office. Additionally, the employer will become more efficient..."
From...
"If there is one strength I would never question about Macy's, it's pricing. Anyone that shops there regularly can see that they have a formula that seems to fit a..."
From...
"I talked to a Boston Globe reporter yesterday on exactly this topic, because California isn't the only one—Massachusetts is not far behind. I think it is totally reasonable to expect..."
From...
"Given the challenges brick-and-mortar retailers are facing with creating and maintaining the relevance of their physical stores with their digitally-empowered shoppers, Macy's has an opportunity to think outside the traditional..."
From...
"If I were in charge of creating an off-price store look for Macy's it would be aisles and aisles of packed clothing racks topped with various levels of percent off..."
 

Featured Panelists:

[Image of: Arie Shpanya]
Arie Shpanya
CEO and Co-founder
Wiser
 
[Image of: Gene Detroyer]
Gene Detroyer
Professor
Independent
 
[Image of: W. Frank Dell II, CMC]
W. Frank Dell II, CMC
President
Dellmart & Company
 
[Image of: Ed Rosenbaum]
Ed Rosenbaum
CEO, The Customer Service Rainmaker
Rainmaker Solutions
 
[Image of: Zel Bianco]
Zel Bianco
President, founder and CEO
Interactive Edge
 
[Image of: Dick Seesel]
Dick Seesel
Principal
Retailing In Focus LLC
 
[Image of: Shep Hyken]
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
 
[Image of: Paula Rosenblum]
Paula Rosenblum
Managing Partner
RSR Research
 
[Image of: Ken Lonyai]
Ken Lonyai
Digital Innovation Strategist, co-founder
ScreenPlay InterActive
 
[Image of: Ralph Jacobson]
Ralph Jacobson
Global Consumer Products Industry Marketing Executive
IBM
 
[Image of: Nikki Baird]
Nikki Baird
Managing Partner
RSR Research
 
[Image of: Peter J. Charness]
Peter J. Charness
SVP America, Global CMO
TXT Group
 
[Image of: Mark Heckman]
Mark Heckman
Principal
Mark Heckman Consulting
 
[Image of: Mohamed Amer]
Mohamed Amer
Vice President, Global Consumer Industries
SAP
 
[Image of: Steve Montgomery]
Steve Montgomery
President
b2b Solutions, LLC
 
[Image of: Max Goldberg]
Max Goldberg
President
Max Goldberg & Associates
 
[Image of: Tom Redd]
Tom Redd
Vice President, Strategic Communications
SAP Global Retail Business Unit
 
[Image of: Roger Saunders]
Roger Saunders
Global Managing Director
Prosper Business Development
 
[Image of: Adrian Weidmann]
Adrian Weidmann
Principal
StoreStream Metrics, LLC
 
[Image of: Camille P. Schuster, Ph.D.]
Camille P. Schuster, Ph.D.
President
Global Collaborations, Inc.
 
[Image of: Tony Orlando]
Tony Orlando
Owner
Tony O's Supermarket & Catering
 
[Image of: Chris Petersen, PhD]
Chris Petersen, PhD
President
Integrated Marketing Solutions
 
[Image of: Ryan Mathews]
Ryan Mathews
Founder, ceo
Black Monk Consulting
 
[Image of: Mel Kleiman]
Mel Kleiman
President
Humetrics
 
[Image of: Cathy Hotka]
Cathy Hotka
Principal
Cathy Hotka & Associates
 
[Image of: Dr. Stephen Needel]
Dr. Stephen Needel
Managing Partner
Advanced Simulations
 
[Image of: Kai Clarke]
Kai Clarke
CEO
American Retail Consultants
 

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All Panelists A-Z:

Mohamed Amer
Vice President, Global Consumer Industries, SAP

Keith Anderson
VP, Strategy & Insight, Profitero

Carlos Arámbula
Managing Partner, MarcasUSA LLC

Nikki Baird
Managing Partner, RSR Research

Ben Ball
Senior Vice President, Dechert-Hampe

M. Jericho Banks PhD
President, CEO, Forensic Marketing LLC

Gib Bassett
CPG and Retail Industry Principal, Oracle

Zel Bianco
President, founder and CEO, Interactive Edge

David Biernbaum
Senior Marketing and Business Development Consultant, David Biernbaum Associates LLC

Bill Bittner
Principal, BWH Consulting

John Boccuzzi, Jr.
Managing Partner, Boccuzzi, LLC

Peter J. Charness
SVP America, Global CMO, TXT Group

Eric Chester
Keynote Speaker, Author, Reviving Work Ethic, LLC

Kai Clarke
CEO, American Retail Consultants

Liz Crawford
SVP, Strategy & Insights, Head of ShopLab, Match Drive

Bill Davis
Director, MB&G Consulting

J. Peter Deeb
Managing Partner, Deeb MacDonald & Associates, L.L.C.

W. Frank Dell II, CMC
President, Dellmart & Company

Gene Detroyer
Professor, Independent

Robert DiPietro
GVP Product Strategy & Business Development, Affinion Group

Janet Dorenkott
VP & Co-owner, Relational Solutions, Inc.

David Dorf
Sr. Director of Technology Strategy, Oracle Retail

Peter Fader
Professor of Marketing, The Wharton School of the Univ. of Pennsylvania

Doug Fleener
President and Managing Partner, Dynamic Experiences Group

Brian Fletcher
VP of Consulting Services, Insights in Marketing, LLC

Dan Frechtling
SVP Product and Marketing, CMO, G2 Web Services

Jerry Gelsomino
Principal, FutureBest

Richard J. George, Ph.D.
Professor of Food Marketing, Haub School of Business, Saint Joseph's University

Jason Goldberg
VP Commerce Strategy, Razorfish

Max Goldberg
President, Max Goldberg & Associates

Kevin Graff
President, Graff Retail

Jeff Hall
President, Second To None

Bill Hanifin
Managing Director, Hanifin Loyalty LLC

Seeta Hariharan
General Manager and Group Head, Tata Consultancy Services (TCS) Digital Software & Solutions Group

Debbie Hauss
Editor-in-Chief, Retail TouchPoints

Mark Heckman
Principal, Mark Heckman Consulting

Dr. Paul Helman
Chief Science Officer, KSS Retail

Tim Henderson
Editor/Writer, Independent

Karen S. Herman
Founder & Design Director, Gustie Creative LLC

Gene Hoffman
President/CEO, Corporate Strategies International

Cathy Hotka
Principal, Cathy Hotka & Associates

Anne Howe
Senior Vice President, Shopper Solutions, part of Acosta Mosaic Group

Ted Hurlbut
Principal, Hurlbut & Associates

Shep Hyken
Chief Amazement Officer, Shepard Presentations, LLC

Ralph Jacobson
Global Consumer Products Industry Marketing Executive, IBM

Raymond D. Jones
Managing Director, Dechert-Hampe & Co.

John Karolefski
Editor in Chief, CPGmatters.com

Jesse Karp
Omnichannel Consulting Manager & Loyalty Practice Lead, Cognizant Business Consulting

Matthew Keylock
Senior Vice President, New Business Development and Partnerships, dunnhumbyUSA

Mihir Kittur
Co-founder and Chief Innovation Officer, Ugam

Mel Kleiman
President, Humetrics

Marge Laney
President, Alert Technologies, Inc.

Kenneth Leung
Director of Enterprise Industry Marketing, Avaya

Ken Lonyai
Digital Innovation Strategist, co-founder, ScreenPlay InterActive

Jonathan Marek
Senior Vice President, Applied Predictive Technologies

Ron Margulis
Managing Director, RAM Communications

Ryan Mathews
Founder, ceo, Black Monk Consulting

Diana McHenry
Retail Client Partner, SAP for Retail

John McIndoe
Senior Vice President, Marketing, IRI

Graeme McVie
VP & GM, Business Development, LoyaltyOne

Martin Mehalchin
Partner, Lenati, LLC

Steve Montgomery
President, b2b Solutions, LLC

Joe Nassour
Chief Technology Officer, RetailTactics

Dr. Stephen Needel
Managing Partner, Advanced Simulations

Larry Negrich
Vice President, Marketing, nGage Labs

Brian Numainville
Principal, The Retail Feedback Group

Tony Orlando
Owner, Tony O's Supermarket & Catering

Mike Osorio
Senior VP Organizational Change Management, DFS Group

Chuck Palmer
Vice President of Strategy, JohnRyan

Bryan Pearson
President and CEO, LoyaltyOne

Ian Percy
President, The Ian Percy Corporation

Chris Petersen, PhD
President, Integrated Marketing Solutions

Lee Peterson
EVP Brand, Strategy & Design, WD Partners

Bob Phibbs
President/CEO, The Retail Doctor

Mark Price
Managing Partner, LiftPoint Consulting, Inc.

Dan Raftery
President, Raftery Resource Network Inc.

Christopher P. Ramey
President, Affluent Insights

Shilpa Rao
Practice Head - Merchandising, Tata Consultancy Services

Gajendra Ratnavel
CEO, L Squared Digital Signage

Tom Redd
Vice President, Strategic Communications, SAP Global Retail Business Unit

Alexander Rink
CEO, 360pi

Frank Riso
Principal, Frank Riso Associates, LLC

Ed Rosenbaum
CEO, The Customer Service Rainmaker, Rainmaker Solutions

Paula Rosenblum
Managing Partner, RSR Research

Phil Rubin
CEO, rDialogue

Joel Rubinson
President, Rubinson Partners, Inc.

Roger Saunders
Global Managing Director, Prosper Business Development

Matt Schmitt
President, Chief Strategy & Innovation Officer, Reflect

Camille P. Schuster, Ph.D.
President, Global Collaborations, Inc.

Dick Seesel
Principal, Retailing In Focus LLC

Naomi K. Shapiro
Strategic Market Communications, Upstream Commerce

Todd Sherman
Managing Partner, T3C Partners

Arie Shpanya
CEO and Co-founder, Wiser

J. Kent Smith
VP, Business Development, Galleria RTS

Herb Sorensen, Ph.D.
Scientific Advisor TNS Global Retail & Shopper, Shopper Scientist LLC

Carol Spieckerman
President, newmarketbuilders

Ben Sprecher
Business Development, Google

AmolRatna Srivastav
Asst. General Manager, Analytics and Insights, Tata Consultancy Services

Kelly Tackett
Research Director, Planet Retail

James Tenser
Principal, VSN Strategies

Warren Thayer
Editor & Managing Partner, Frozen & Refrigerated Buyer

Lance Thornswood
VP/Managing Director, inRetail

Joan Treistman
President, The Treistman Group LLC

Susan Viamari
Editor, Times & Trends, IRI

Adrian Weidmann
Principal, StoreStream Metrics, LLC

Dave Wendland
Vice President, Hamacher Resource Group

Roy White
Editor-at-large, RetailWire

Verlin Youd
Managing Principal, Verizon

David Zahn
Owner, ZAHN Consulting, LLC

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