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Choice Comments:

From...
"Pre-Sears, Lands' End pioneered radical virtual customer service and paved the way for others, including much-lauded Zappos. The company's notorious attention to product quality sealed the deal with its loyal..."
From...
"While not exactly applicable to the questions asked, I listened to an interesting TED talk the other day that really turned my whole way of thinking regarding fund raising associations. The..."
From...
"The cause itself is most often the key success factor for industry supported charitable efforts. Certain causes are naturals—supermarkets and their suppliers supporting food banks and toy companies supporting children's..."
From...
"I'll never forget the day I called Lands' End and said "I need something you carry that doesn't appear in the catalog," and the operator at the other end found..."
From...
"The greatest challenge to Lands' End today is Eddie Lampert's temptations to manipulate the assets and controls. With Mr. Lampert as CEO, Sears just reported another poor quarter and it..."
From...
"There are many people with compassionate natures who can choose to live above the level of selfishness and moral squalor and pursue worthy causes. There is a difference in collaboration around..."
From...
"Great cause, Kudos to FISH. Clearly, any effort to support a cause has to be genuine if it's going to succeed and be meaningful. Trying to fake an altruistic cause or..."
From...
"I am always glad to see charitable efforts on the part of for-profit companies. Collaboration around causes is different because it's more emotional. But working together on these types of..."
From...
"It could be Twitter or any other social media channel, retailers should take advantage of the opportunities these channels give them. If the teenage consumer likes this form of communication,..."
From...
"Dynamic pricing offers a whole list of opportunities that look at both the supply side and demand side of the equation, but I think the biggest opportunity will be in..."

Featured Panelists:

[Image of: Shilpa Rao]
Shilpa Rao
Practice Head - Merchandising
Tata Consultancy Services
 
[Image of: Martin Mehalchin]
Martin Mehalchin
Partner
Lenati, LLC
 
[Image of: Karen S. Herman]
Karen S. Herman
Founder & Design Director
Gustie Creative LLC
 
[Image of: Ed Rosenbaum]
Ed Rosenbaum
CEO, The Customer Service Rainmaker
Rainmaker Solutions
 
[Image of: David Biernbaum]
David Biernbaum
Senior Marketing and Business Development Consultant
David Biernbaum Associates
 
[Image of: Max Goldberg]
Max Goldberg
Founding Partner
The Radical Clarity Group
 
[Image of: Janet Dorenkott]
Janet Dorenkott
VP & Co-owner
Relational Solutions, Inc.
 
[Image of: Roger Saunders]
Roger Saunders
Managing Director
PROSPER BUSINESS DEVELOPMENT / BIGinsight
 
[Image of: Camille P. Schuster, Ph.D.]
Camille P. Schuster, Ph.D.
President
Global Collaborations, Inc.
 
[Image of: James Tenser]
James Tenser
Principal
VSN Strategies
 
[Image of: Adrian Weidmann]
Adrian Weidmann
Principal
StoreStream Metrics, LLC
 
[Image of: Herb Sorensen, Ph.D.]
Herb Sorensen, Ph.D.
Scientific Advisor TNS Global Retail & Shopper
Adjunct Senior Fellow, Ehrenberg-Bass Institute
 
[Image of: Shep Hyken]
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
 
[Image of: Kurt Seemar]
Kurt Seemar
President
Analytic Marketing Innovations
 
[Image of: M. Jericho Banks PhD]
M. Jericho Banks PhD
President, CEO
Forensic Marketing LLC
 
[Image of: Ralph Jacobson]
Ralph Jacobson
Global Consumer Products Industry Marketing Executive
IBM
 
[Image of: AmolRatna Srivastav]
AmolRatna Srivastav
Asst. General Manager, Analytics and Insights
Tata Consultancy Services
 
[Image of: Tom Redd]
Tom Redd
Vice President, Strategic Communications
SAP Global Retail Business Unit
 
[Image of: Zel Bianco]
Zel Bianco
President, founder and CEO
Interactive Edge
 
[Image of: Bill Hanifin]
Bill Hanifin
Managing Director
Hanifin Loyalty LLC
 
[Image of: Bill Bittner]
Bill Bittner
Principal
BWH Consulting
 
[Image of: Mark Heckman]
Mark Heckman
Principal
Mark Heckman Consulting
 
[Image of: David Livingston]
David Livingston
Principal
DJL Research
 
[Image of: W. Frank Dell II, CMC]
W. Frank Dell II, CMC
President
Dellmart & Company
 
[Image of: Steve Montgomery]
Steve Montgomery
President
b2b Solutions, LLC
 
[Image of: Ryan Mathews]
Ryan Mathews
Founder, ceo
Black Monk Consulting
 
[Image of: Gene Hoffman]
Gene Hoffman
President/CEO
Corporate Strategies International
 
[Image of: Lee Peterson]
Lee Peterson
EVP Creative Services
WD Partners
 
[Image of: Paula Rosenblum]
Paula Rosenblum
Managing Partner
RSR Research
 
[Image of: Ian Percy]
Ian Percy
President
The Ian Percy Corporation
 
[Image of: Cathy Hotka]
Cathy Hotka
Principal
Cathy Hotka & Associates
 
[Image of: Dr. Stephen Needel]
Dr. Stephen Needel
Managing Partner
Advanced Simulations
 
[Image of: Bob Phibbs]
Bob Phibbs
President/CEO
The Retail Doctor & Associates
 
[Image of: John Boccuzzi, Jr.]
John Boccuzzi, Jr.
Managing Partner
Boccuzzi, LLC
 
[Image of: Dick Seesel]
Dick Seesel
Principal
Retailing In Focus LLC
 
[Image of: Joan Treistman]
Joan Treistman
President
The Treistman Group LLC
 
[Image of: Robert DiPietro]
Robert DiPietro
GVP Product Strategy & Business Development
Affinion Group
 
[Image of: Ken Lonyai]
Ken Lonyai
Digital Innovation Strategist, co-founder
ScreenPlay InterActive
 

Braintrust Consulting:

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If you have specific questions you would like ask the panelists... Submit A Braintrust Query


All Panelists A-Z:

Carlos Arámbula
Managing Partner, Arámbula-Phillips Communications, Inc.

Nikki Baird
Managing Partner, RSR Research

Ben Ball
Senior Vice President, Dechert-Hampe

M. Jericho Banks PhD
President, CEO, Forensic Marketing LLC

Zel Bianco
President, founder and CEO, Interactive Edge

Anne Bieler
Sr. Associate, Packaging and Technology Integrated Solutions

David Biernbaum
Senior Marketing and Business Development Consultant, David Biernbaum Associates

Bill Bittner
Principal, BWH Consulting

John Boccuzzi, Jr.
Managing Partner, Boccuzzi, LLC

Lisa Bradner
Chief Strategy Officer, Geomentum/Shopper Sciences

Alison Chaltas
EVP, GfK

Kai Clarke
President, Miraclebeam Products, Inc.

Liz Crawford
VP, Strategy & Insights, Match Drive

John Crossman
President, Crossman & Company

J. Peter Deeb
Managing Partner, Deeb MacDonald & Associates, L.L.C.

W. Frank Dell II, CMC
President, Dellmart & Company

Gene Detroyer
Professor, Independent

Robert DiPietro
GVP Product Strategy & Business Development, Affinion Group

Janet Dorenkott
VP & Co-owner, Relational Solutions, Inc.

David Dorf
Sr. Director of Technology Strategy, Oracle Retail

Bill Emerson
President, Emerson Advisors

Peter Fader
Professor of Marketing, The Wharton School of the Univ. of Pennsylvania

Doug Fleener
President and Managing Partner, Dynamic Experiences Group

Dan Frechtling
Vice President, Global Product Management, hibu, PLC

Jerry Gelsomino
Principal, FutureBest

Richard J. George, Ph.D.
Professor of Food Marketing, Haub School of Business, Saint Joseph's University

Jason Goldberg
VP Strategy, Multi-Channel Commerce & Content, Razorfish

Max Goldberg
Founding Partner, The Radical Clarity Group

Kevin Graff
President, Graff Retail

Bill Hanifin
Managing Director, Hanifin Loyalty LLC

Debbie Hauss
Editor-in-Chief, Retail TouchPoints

Mark Heckman
Principal, Mark Heckman Consulting

Tim Henderson
Retail Editor/Writer, Independent

Karen S. Herman
Founder & Design Director, Gustie Creative LLC

Gene Hoffman
President/CEO, Corporate Strategies International

Cathy Hotka
Principal, Cathy Hotka & Associates

Anne Howe
Founder, Anne Howe Associates

Ted Hurlbut
Principal, Hurlbut & Associates

Shep Hyken
Chief Amazement Officer, Shepard Presentations, LLC

Ralph Jacobson
Global Consumer Products Industry Marketing Executive, IBM

Raymond D. Jones
Managing Director, Dechert-Hampe & Co.

John Karolefski
Editor in Chief, CPGmatters.com

Matthew Keylock
Senior Vice President, New Business Development and Partnerships, dunnhumbyUSA

Mel Kleiman
President, Humetrics

Marge Laney
President, Alert Technologies, Inc.

Kenneth Leung
Global marketing strategy and planning manager, Cisco Systems Inc.

David Livingston
Principal, DJL Research

Ken Lonyai
Digital Innovation Strategist, co-founder, ScreenPlay InterActive

Jonathan Marek
Senior Vice President, Applied Predictive Technologies

Ron Margulis
Managing Director, RAM Communications

Ryan Mathews
Founder, ceo, Black Monk Consulting

Diana McHenry
Director, Retail Product Marketing, SAS Institute Inc.

Martin Mehalchin
Partner, Lenati, LLC

Steve Montgomery
President, b2b Solutions, LLC

Joe Nassour
Chief Technology Officer, RetailTactics

Dr. Stephen Needel
Managing Partner, Advanced Simulations

Larry Negrich
Vice President, Marketing, CopiaMobile, Inc.

Brian Numainville
Principal, The Retail Feedback Group

Tony Orlando
Owner, Tony O's Supermarket & Catering

Mike Osorio
Senior VP Learning & Development, Chief Learning Officer, DFS Group

Ian Percy
President, The Ian Percy Corporation

Lee Peterson
EVP Creative Services, WD Partners

Bob Phibbs
President/CEO, The Retail Doctor & Associates

Mark Price
Managing Partner, M Squared Group, Inc.

Dan Raftery
President, Raftery Resource Network Inc.

Christopher P. Ramey
President, Affluent Insights

Shilpa Rao
Practice Head - Merchandising, Tata Consultancy Services

Tom Redd
Vice President, Strategic Communications, SAP Global Retail Business Unit

Alexander Rink
CEO, 360pi

Frank Riso
Sr. Director, Global Leader, Retail Industry, Motorola Solutions, Inc.

Ed Rosenbaum
CEO, The Customer Service Rainmaker, Rainmaker Solutions

Paula Rosenblum
Managing Partner, RSR Research

Phil Rubin
CEO, rDialogue

Joel Rubinson
President, Rubinson Partners, Inc.

Roger Saunders
Managing Director, PROSPER BUSINESS DEVELOPMENT / BIGinsight

Matt Schmitt
President & Chief Experience Officer, Reflect

Paul R. Schottmiller
Senior Partner, Retail, Cisco Consulting Services, Cisco Systems, Inc.

Camille P. Schuster, Ph.D.
President, Global Collaborations, Inc.

Kurt Seemar
President, Analytic Marketing Innovations

Dick Seesel
Principal, Retailing In Focus LLC

Todd Sherman
CMO, Point Inside

Herb Sorensen, Ph.D.
Scientific Advisor TNS Global Retail & Shopper, Adjunct Senior Fellow, Ehrenberg-Bass Institute

Carol Spieckerman
President, newmarketbuilders

Ben Sprecher
Founder of Incentive Targeting, Google

AmolRatna Srivastav
Asst. General Manager, Analytics and Insights, Tata Consultancy Services

James Tenser
Principal, VSN Strategies

Warren Thayer
Editor & Managing Partner, Frozen & Refrigerated Buyer

Fabien Tiburce
CEO, Compliantia, Retail Audit & Task Management Software

Joan Treistman
President, The Treistman Group LLC

Adrian Weidmann
Principal, StoreStream Metrics, LLC

Dave Wendland
Vice President, Hamacher Resource Group

Roy White
Editor-at-large, RetailWire

Verlin P. Youd
SVP Sales & Marketing, SCOPIX

David Zahn
Owner, ZAHN Consulting, LLC

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