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Choice Comments:

"There is a persistent myth in retailing that the longer you keep a shopper in the store, the more they will spend. As far as I can tell, there is..."
"There will always be negative reviews. The retailer must discern which are whining and which are sincere. They must pay extraordinary attention to those they determine are sincere and TAKE..."
"Retailers who neglect customer time management do so at their own peril. Survey after survey point to consumers having a time crunch, yet retailers make stores difficult to navigate, and..."
"I completely agree that "micro-moments" are the present and future of retail purchases. I think this needs to be the final wake up call for retailers that they need to..."
"Micro-moments have their place in the consumer purchase decision process, but their impact will vary depending on the type of product being purchased and the shoppers circumstances. Smaller purchase amounts..."
"Glad they had the guts. I was shocked when retailers were actually surprised that the whole weekend was flat. The pie's only so big! You're not going to make the..."
"Respecting the ongoing debate of how marketers can best meet the needs of consumers using mobile devices, the one takeaway this study highlights is just how frequently consumers are checking..."
"Google's research is good, but it is also self-serving (duh!) in that it reinforces the idea that consumers are going to use a path of research and decision making that..."
"Once again we are presented with a broad theory of "massive change" and some theorizing to support it. But we need to remember some very critical things. Twenty years ago we..."
"I thought that ShopperTrak was able to measure that over the last two years the only thing opening earlier has done is capture the same amount of sales over a..."

Featured Panelists:

[Image of: Camille P. Schuster, Ph.D.]
Camille P. Schuster, Ph.D.
Global Collaborations, Inc.
[Image of: Tom Redd]
Tom Redd
Global Vice President, Strategic Communications
SAP Global Retail Business Unit
[Image of: Gajendra Ratnavel]
Gajendra Ratnavel
L Squared Digital Signage
[Image of: Chris Petersen, PhD]
Chris Petersen, PhD
Integrated Marketing Solutions
[Image of: Paula Rosenblum]
Paula Rosenblum
Managing Partner
RSR Research
[Image of: Max Goldberg]
Max Goldberg
Max Goldberg & Associates
[Image of: Ben Ball]
Ben Ball
Senior Vice President
[Image of: Ralph Jacobson]
Ralph Jacobson
Global Retail Industry Analytics Marketing Executive
[Image of: Ken Lonyai]
Ken Lonyai
Digital Innovation Strategist, co-founder
ScreenPlay InterActive
[Image of: Steve Montgomery]
Steve Montgomery
b2b Solutions, LLC
[Image of: Gene Detroyer]
Gene Detroyer
[Image of: Mel Kleiman]
Mel Kleiman
[Image of: Peter J. Charness]
Peter J. Charness
SVP America, Global CMO
TXT Group
[Image of: James Tenser]
James Tenser
VSN Strategies
[Image of: Roger Saunders]
Roger Saunders
Global Managing Director
Prosper Business Development
[Image of: Ryan Mathews]
Ryan Mathews
Founder, ceo
Black Monk Consulting
[Image of: Ed Rosenbaum]
Ed Rosenbaum
CEO, The Customer Service Rainmaker
Rainmaker Solutions
[Image of: Cathy Hotka]
Cathy Hotka
Cathy Hotka & Associates
[Image of: Shep Hyken]
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
[Image of: Mohamed Amer]
Mohamed Amer
Vice President, Global Consumer Industries
[Image of: Ian Percy]
Ian Percy
The Ian Percy Corporation
[Image of: Dave Wendland]
Dave Wendland
Vice President
Hamacher Resource Group
[Image of: Kenneth Leung]
Kenneth Leung
Director of Enterprise Industry Marketing
[Image of: Dick Seesel]
Dick Seesel
Retailing In Focus LLC
[Image of: Richard J. George, Ph.D.]
Richard J. George, Ph.D.
Professor of Food Marketing
Haub School of Business, Saint Joseph's University

BrainTrust Consulting:

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All Panelists A-Z:

Mohamed Amer
Vice President, Global Consumer Industries, SAP

Keith Anderson
VP, Strategy & Insight, Profitero

Carlos Arámbula
VP Hispanic Marketing, R&R Partners, MarcasUSA LLC

Nikki Baird
Managing Partner, RSR Research

Ben Ball
Senior Vice President, Dechert-Hampe

Gib Bassett
CPG and Retail Industry Principal, Oracle

Zel Bianco
President, founder and CEO, Interactive Edge

David Biernbaum
Senior Marketing and Business Development Consultant, David Biernbaum Associates LLC

Bill Bittner
Principal, BWH Consulting

Bryan Brennan
Business Development Manager, Conversocial

Peter J. Charness
SVP America, Global CMO, TXT Group

Kai Clarke
CEO, American Retail Consultants

Liz Crawford
SVP, Strategy & Insights, Head of ShopLab, Match Drive

Bill Davis
Director, MB&G Consulting

Laura Davis-Taylor
EVP Customer Experience, MaxMedia

Michael Day
CMO, Retail, Teradata

J. Peter Deeb
Managing Partner, Deeb MacDonald & Associates, L.L.C.

W. Frank Dell II, CMC
President, Dellmart & Company

Gene Detroyer
Professor, Independent

Robert DiPietro
SVP Energy Services and New Ventures, Homeserve

Janet Dorenkott
VP & Co-owner, Relational Solutions, Inc.

David Dorf
Sr. Director of Technology Strategy, Oracle Retail

Peter Fader
Professor of Marketing, The Wharton School of the Univ. of Pennsylvania

Doug Fleener
President and Managing Partner, Dynamic Experiences Group

Dan Frechtling
SVP Product and Marketing, CMO, G2 Web Services

Jerry Gelsomino
Principal, FutureBest

Richard J. George, Ph.D.
Professor of Food Marketing, Haub School of Business, Saint Joseph's University

Jason Goldberg
VP Commerce Strategy, Razorfish

Max Goldberg
President, Max Goldberg & Associates

Kevin Graff
President, Graff Retail

Jeff Hall
President, Second To None

Bill Hanifin
Managing Director, Hanifin Loyalty LLC

Seeta Hariharan
General Manager and Group Head, Tata Consultancy Services (TCS) Digital Software & Solutions Group

Debbie Hauss
Editor-in-Chief, Retail TouchPoints

Mark Heckman
Principal, Mark Heckman Consulting

Karen S. Herman
Founder & CEO, Gustie Creative LLC

Gene Hoffman
President/CEO, Corporate Strategies International

Cathy Hotka
Principal, Cathy Hotka & Associates

Anne Howe
Senior Vice President, Shopper Solutions, part of Acosta Mosaic Group

Shep Hyken
Chief Amazement Officer, Shepard Presentations, LLC

Ralph Jacobson
Global Retail Industry Analytics Marketing Executive, IBM

Raymond D. Jones
Managing Director, Dechert-Hampe & Co.

John Karolefski
Editor in Chief, CPGmatters.com

Mihir Kittur
Co-founder and Chief Innovation Officer, Ugam

Mel Kleiman
President, Humetrics

Marge Laney
President, Alert Technologies, Inc.

Kenneth Leung
Director of Enterprise Industry Marketing, Avaya

Ken Lonyai
Digital Innovation Strategist, co-founder, ScreenPlay InterActive

Jonathan Marek
Senior Vice President, Applied Predictive Technologies

Ron Margulis
Managing Director, RAM Communications

Ryan Mathews
Founder, ceo, Black Monk Consulting

Diana McHenry
Retail & CPG, LLamasoft, Inc.

John McIndoe
Senior Vice President, Marketing, IRI

Graeme McVie
VP & GM, Business Development, Precima

Martin Mehalchin
Partner, Lenati, LLC

Steve Montgomery
President, b2b Solutions, LLC

Dr. Stephen Needel
Managing Partner, Advanced Simulations

Larry Negrich
Director, Business Development, TXT Retail

Brian Numainville
Principal, The Retail Feedback Group

Tony Orlando
Owner, Tony O's Supermarket & Catering

Chuck Palmer
Vice President of Strategy, JohnRyan

Bryan Pearson
President and CEO, LoyaltyOne

Ian Percy
President, The Ian Percy Corporation

Chris Petersen, PhD
President, Integrated Marketing Solutions

Lee Peterson
EVP Brand, Strategy & Design, WD Partners

Bob Phibbs
President/CEO, The Retail Doctor

Mark Price
Managing Partner, LiftPoint Consulting, Inc.

Dan Raftery
President, Raftery Resource Network Inc.

Christopher P. Ramey
President, Affluent Insights

Shilpa Rao
Practice Head - Merchandising, Tata Consultancy Services

Gajendra Ratnavel
CEO, L Squared Digital Signage

Tom Redd
Global Vice President, Strategic Communications, SAP Global Retail Business Unit

Alexander Rink
CEO, 360pi

Frank Riso
Principal, Frank Riso Associates, LLC

Ed Rosenbaum
CEO, The Customer Service Rainmaker, Rainmaker Solutions

Paula Rosenblum
Managing Partner, RSR Research

Phil Rubin
CEO, rDialogue

Joel Rubinson
President, Rubinson Partners, Inc.

Roger Saunders
Global Managing Director, Prosper Business Development

Matt Schmitt
President, Chief Strategy & Innovation Officer, Reflect

Camille P. Schuster, Ph.D.
President, Global Collaborations, Inc.

Dick Seesel
Principal, Retailing In Focus LLC

Naomi K. Shapiro
Strategic Market Communications, Upstream Commerce

Arie Shpanya
CEO and Co-founder, Wiser

J. Kent Smith
VP, Business Development, Vaco Supply Chain - Category & Space Management Solutions

Herb Sorensen, Ph.D.
Scientific Advisor Kantar Retail; Adjunct Ehrenberg-Bass, Shopper Scientist LLC

Carol Spieckerman
President, Spieckerman Retail

Kelly Tackett
Retail Analyst, Independent

James Tenser
Principal, VSN Strategies

Warren Thayer
Editorial Director & Co-Founder, Frozen & Refrigerated Buyer

Joan Treistman
President, The Treistman Group LLC

Adrian Weidmann
Principal, StoreStream Metrics, LLC

Dave Wendland
Vice President, Hamacher Resource Group

Roy White
Editor-at-large, RetailWire

Verlin Youd
Managing Principal, Verizon

David Zahn
Owner, ZAHN Consulting, LLC

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