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Frank Riso

Principal
Frank Riso Associates, LLC

A serious meeting with the supplier to ensure it does not happen again is my advice to a retailer. No one should violate MAP policies since it can only hurt the retailers and the integrity of the industry.

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A very complex topic for sure, but if we understand that an IT department has a fixed cost to maintain the current infrastructure and solutions, then all other projects need to be based on a "cost center" accounting basis. The only projects IT works on are those that are...

In my own recent unofficial survey conducted recently by just looking around, I would think their target audience is sizeable. So I would think they will do well and quite possibly reach their goals. Serious attention to the needs of plus-size women has never really succeeded but J.C. Penney's...

Absolutely. We have always had any number of brands of supermarkets and we know them because of their format. Low price leaders, high service leaders and gourmet leaders to name a few, so why not have one company offer as many different formats as they can to meet the...

I have always said that polite store associates win every time, but knowledgeable store associates are even better. Having the right knowledge about products, inventory and pricing is essential for store level associates. Now with turnover so high and the ability to train correctly a difficult task, many retailers...

Maybe. It is when the store staff become so lazy that when an item cannot be found and is clearly in stock, they go directly to recommending the customer order it online, that the store brand suffers. Store managers are needed to ensure staff do their job and improve...

Apparel is the life blood for J.C. Penney. In order to re-energize the category I would go out and find a fashion guru, pay whatever it takes (within reason) and do a complete remake of the women's fashion in the stores. I would concentrate on the 20 to 40...

The expansion of organics should be nearly 100% based on consumer demand. Too many retailers have tried the push initiative and found themselves with significant losses. I do think the healthy-for-you position does work, but only in certain demographics and only when the consumer response warrants it.

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Since the use of company-owned gas stations is directly related to their loyalty program, the lower prices are truly both good and bad. Good in that they keep customers shopping to save even more money on gas and bad in that the total sales figures are lower than the...

When Macy's made all their acquisitions they ultimately changed the name of the stores to Macy's. The only way I can see Strategic Marks being successful is by opening up former regional department stores in their former regions but being a larger single corporation behind the scenes. They would...

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