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Frank Riso

Principal
Frank Riso Associates, LLC

While I think Whole Foods is a good candidate for a loyalty program, I do not think it will mean the difference between success and failure. Loyalty programs are as much a part of retail as Wednesday food store ads in the local papers. Shoppers expect them and know...

Most of the time, I cannot see the baristas when they are working. So I do not have a real opinion one way or the other. However, I am not a fan of body art which is a nice word for tattoos. It may be a generation thing but...

While I think the management and merchandising is on the right track, the real change has to be with the store staff. They have to believe in themselves and in the "new" Target in order to get back to the way the consumer, "guest" in their terms, looks and...

All I can say is, it's about time. Once Apple nation starts to use mobile payment it will catch on very fast. Android has had this feature but since very few if any retailers accepted it, it died on the vine. Now it can move forward with all the...

The market basket study was surprising to me. I would have though that Whole Foods would be at or higher than some of the other stores in the city. That being said, are we looking at a short-term effort to gain market share and then raise the prices? Time...

Market Basket is the exception, not the rule. When you have a regional chain, and it is family owned, you may see another example of this level of support for an owner. However, in most chains today there is a lot of space between management and the store staff....

Sounds too good to be true. However, as the holiday season approaches there is a lot more product to display and mark down each and every day. So cashiers can be used to do other things and called to their register as the traffic builds during the day. It...

I also think it is a sign of the times, Starbucks needs to have more part-timers so that the schedules are maintain in accordance with both state and Starbucks laws. I just think making all the products during peak times has got to be stressful and I'm so glad...

I have talked about technology for the changing room for years. It has the ability to help both the shopper and the retailer. What items go into the changing room and are never purchased? Why? It may be size differences from last year's products or just color preference, but...

It would be a disaster. Think of the rotating shifts to give everyone time off on the weekends so that we would not work the same three days all the time. Would there be vacations and sick days or just the shorter week? It may work better at stores,...

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