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Frank Riso

Principal
Frank Riso Associates, LLC

Good customer service seems to be a top commonality among these top regional grocers. In my area the same would be true of Lowes Foods. They go out of their way to be friendly.

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Besides learning to drive on the right hand side of the road, Greg will need to find a way to get people to shop at Walmart. The recession is just about over and many shoppers are moving up the food chain so to speak. I did think Bill did...

The board of directors by law work for the shareholders. Since the value of the company is going down due to the lack of support of the customers and the workers, the board needs to take action. The board needs to find a new or impartial chairman to decide...

Most stores today are attempting to control costs, and labor is a major part of their costs. So as they reduce the number of staff in a store, they should be giving the customer more access to information. Where a product is located, for one, and access to inventory....

The acquisition is a great move on the part of CVS. Since Navarro has such a great name within the Hispanic marketplace it would be wise on the part of CVS to leave the name alone. At the same time, they need to learn all they can so that...

Walmart will learn overtime that it cannot manage its inventory with two different pricing models when using their stores as pick-up and return centers. The consumer knows only Walmart and not Walmart stores vs. Walmart.com. It has taken at least 10 years for retailers to realize that the consumer...

"Natural" is misleading. In our house, we believe if it comes in a can, bottle or box it is not natural. Simple.

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Retailers need to be doing two things. One is educating their store staff with the proper way to deal with any homeless people and any situation involving them at their stores. The homeless are people just like us that have come upon hard times and need our care. Second,...

RFID is the successor to the barcode. Much like the barcode, RFID will take time for the entire industry to implement. The barcode started in grocery and the last segment to use barcodes was the apparel segment. RFID is already a major technology for the apparel industry and it...

Advertising is the answer. There are some ads on TV for dairy products but not nearly as many as you see for cereal, snacks and cleaning products. Most consumers do not see any difference in milk, eggs and cheese from national brands to store brands. Most of the items...

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