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Frank Riso

Principal
Frank Riso Associates, LLC

It is a great move for Target and they will set the pace for the rest of the industry to do the same. If others do not follow it will be a true advantage for Target. It will help Target get back on the good side of most consumers....

Only time will tell, but what about putting ratings on action figures, much like movies, TV shows and video games? I do think Toys 'R' Us acted too soon and may have to react to additional pressure in the future. It sets a standard that may block Toys 'R'...

It is a different world today and allowing female workers to freeze their eggs may be a benefit for some. I do wonder what message are they sending to workers who do want to start a family early in their lives. As long as it does not create two...

The increase in online shopping has created the need for a better delivery system and the ability to pick up packages would have consumer appeal. It is most likely to increase costs for those using the service, but to ensure the package is safe may be worth the cost....

Rewards programs only work when the shopper shops frequently. That means at least once a week. The only place we shop weekly is at the grocery store. Grocery store rewards programs seem to be just getting the sale price. Not a reward at all in my book. Lately the...

I am one of those who think no one should be open on Thanksgiving Day except maybe 7/11. That is tradition. I feel bad for Macy's volunteers who walk the full length of the parade and then have to go to work on Thanksgiving Day. Friday at 6am is...

The location near the Apple store is a good idea, but if they wanted more tourists, they should have looked at Times Square. New Yorkers are the ones who shop Fifth Avenue but many more tourists visit the Times Square area. Many retailers are in Times Square and use...

Most of the time it is a matter of misunderstanding. Store managers need to learn how to listen and how to respond to negative issues and attitudes. A small issue can grow way out of proportion if we do not "listen" and respond early. It can be like a...

Absolutely the right way to reach teenagers. They are not carrying TVs or newspapers around all day. I can see the day when no one watches TV anymore but sees their favorite shows (and TV ads) on their mobile devices, what ever they are at the time. Kohl's continues...

While I think Whole Foods is a good candidate for a loyalty program, I do not think it will mean the difference between success and failure. Loyalty programs are as much a part of retail as Wednesday food store ads in the local papers. Shoppers expect them and know...

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