W. Frank Dell II, CMC

It is all about content. Verizon has a pipeline to consumers and only select content. Bill Gates predicted the merging of entertainment through digitization years ago and now it is upon us. Apple has been highly successful selling digital audio content. Now the race is on for on-demand video. ...

The Super Bowl provides advertisers a rare opportunity to reach a very wide audience versus the ever narrowing target market. In past years, Super Bowl advertisements were better entertainment than the game, but not this year. With few exceptions, the product was not up to the challenge. A $3.5...

Yes the food dessert is real and having a small food store next door has not solved the problem. Neither will building a 55,000 square foot supermarket solve the problem. Food is available, otherwise we would have a lot of starving people and that has not happened. The existing...

Technology continues to move us to a connected 24/7 world. Daily deals provide an advantage over weekly deals for the overly connected consumer. The problem appears to be in the deals themselves. To create interest and get above the clutter, they have to be unbelievable. This is not a...

It has been said that Best Buy is the show room for Amazon. This issue is not going away and will only grow. The online retailer has the advantage of lower delivery costs and greater margin and lower retail price. Two approaches have merit. The best way to compete...

The best defense is a good offense. In this ever changing communication world, companies need and should tell their side of the story. While I love the internet, there is simply too much disinformation on it to make it reliable. All the social media web sites need to be...

For some people, especially men, standard sizes work well. Many people find size differences among manufacturers and not all bodies match the standard. Not fitting is a real reason to return. Other reasons include color difference, poor quality and simply thinking it was a good idea at the time. ...

For some reason when something new in technology arrives, there is the thinking that everyone should have it in the next year. This is not realistic. Current estimated life for a TV is 5 years. Technology is typically ahead of content. Think back a few years ago when high...

As some volume moves to the internet, the result will be a reduction or closing of some stores. But there will still be store closings due to failed merchandising, poor location selection and changes in population. Store closings in Detroit have little to do with the internet.

The more...

A CIO with an operational improvement perspective will always have an important role. Not unlike the CFO being more than the chief accountant. Larger firms should have their own analysis for package selection, where smaller firms should rely on consultants. Managing and securing the network will never go away. ...