Joel Rubinson

In a word, "yes." There is a lot of variability in policies based on corporate willingness to relinquish control as shown in this online database, but yes, any company should have some kind of policy it is ready to enforce.

Yes, these are excellent. There was a topic like this a month or two ago where the recommendations weren't nearly as good. The corollary is what can the passenger be empowered to do when the employee is the one that is out of control? I've seen that also.

I like Joan's questions. Some version of that which can transport millennials to a more future state in technology and apps would be nice too.

What I love about this is that it is so counter to the consensus about a cashless society. It is bold and I think Walmart is right to try. We should all watch this experiment in action.

While I wouldn't say it is an Amazon killer it is a great program. Suspicion/lack of trust has always been a big barrier to purchasing online. it also is a great program for Google to be offering to win additional advertising and to remain at the center of online...

Well, not sure of the first two. The first thing you need to do is to acknowledge the legitimacy of the complaint. You can do it in a non defensive way, but if you don't do this, the customer will go ballistic. Step 4 is the most important idea,...

Matt, that is correct-amundo.

I'm struggling a bit with some of the excuses as to why Folgers or Maxwell House should not be expected to have the same social media traction as Starbucks. First, Coke has more fans than anyone ... packaged goods, sold in stores just like Folgers. Second, I didn't say...

I have some big issues with this. Consumer Reports is the spiritual leader of price, performance, and features are all that matters. They totally don't get experience or branding. Check out their ratings of Dyson, which revolutionized vacuum cleaners. Any survey of their readers will represent that portion of...

The big thing is, what will generate footfall? I think Google needs to create a life style center, which is a lot of the Apple appeal.