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Dick Seesel

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Retailing In Focus LLC

Best Buy's announcement of an upswing in its sales suggests that the consumer electronics business is not dead after all, and the big box store might also be showing a pulse. It becomes more difficult for a company like RadioShack—saddled with an image that it tries to embrace one...

I am an empty-nester Baby Boomer, and I agree with the premise that there are plenty of tech-savvy members of our vast age group. As with any other demographic, there are early adopters and late adopters—but simply to walk about in public with your eyes open will validate the...

The "silo" culture—and the sense among brick-and-mortar managers that their companies' e-commerce channels are their own worst enemy—is part of the reason that stores continue to move slowly at development of a true omni-channel model. It would be worth knowing how Macy's handles these kinds of issues, since it...

Same-day delivery presents obvious logistical challenges—especially if the local store that is meant as a source of the order is out of stock—but will become an important partner of BOPIS in the next few years. Macy's has many omni-channel initiatives in its arsenal, and this is just one of...

The idea of taking markdowns to move more units or to clear slow-selling inventory is not new. The difference now is the sophistication of IT systems, allowing retailers like Amazon to react quickly to selling patterns. In Amazon's case, however, the ability to maximize margins through predictive pricing hasn't...

No retailer wants to be in an uncompetitive position on Christmas delivery, just as most retailers want to start Black Friday when "the other guy" does. The issue is whether retailers have partnered more effectively with the major carriers—especially UPS, who was less prepared than FedEx last year. (And...

"New Black Friday" is simply a marketing handle meant to acknowledge the new reality of shopping patterns from Thanksgiving morning through Cyber Monday. It's hard to say whether the idea is likely to drive additional sales, but it should help address the operational challenges of early-morning doorbusters even at...

I don't love the Best Buy commercial—it's pretty bland and generic in its attempt to reinforce its brand image as the category leader—but it's a clear winner in this competition. Somebody at RadioShack may have decided that using Weird Al was clever and disruptive, but most viewers will probably...

The relevance of earlier (and earlier) openings will fade as more stores provide ways for shoppers to "buy online, pick up in store" in the future. (Not to mention, the continued growth of e-commerce and m-commerce to begin with.) But for now the stores racing to beat the clock...

The first issue I see is the definition of "omni-channel" itself. If retailers simply use it as a buzzword indicating that they operate both brick-and-mortar stores and e-commerce, then they really don't get it. The idea behind omni-channel is to integrate all of the retailer's shopping channels into a...

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