Mel Kleiman

Why should customers trust store employees in most cases when management does not invest the time and money to train them, does not trust them, and thinks they are disposable?

In my estimation, the answer to this question is simple. The most progress has been made in the utilization of technology to run the business and to help make better business decisions.

On the other end of the spectrum, most retailers have still not figured it out; it's still...

A couple of great suggestions that have been proved to work and a couple of additional comments.

1. Employees that come from referral usually last longer for two reasons.

a) They already have a friend at work.
b) They know exactly what they are getting...

I love this question. The answer is YES, the government needs to control everything in our lives because most of us are not smart enough to do it ourselves. We need to make sure to remove all choices from life because even getting out of bed is dangerous to...

The answer to the first question is that this article is dead-on when it comes to the future of daily deal sites. As for whether or not they provide value to retailers, the answer I get from some of the retailers I work with is yes, if you look...

It is the responsibility of the company posting the reviews to make sure that the reviews aren't bogus.

If you are willing to pay $5.00 or more for a cup of coffee, then most likely you will enjoy being able to get a glass of wine there in the afternoon.

Starbucks has built a place for people to sit and relax; this is just great brand extension.

A number of vendors have been offering a lot of what is talked about here, especially in the area of time and attendance. Hotschedule for one, in the restaurant area has a cutting edge time and attendance package that has been using electronic means to let both managers and...

Great idea. It will be interesting to see what comes out of the competition.

Just ask yourself one question. If you are a great CEO with a proven track record, and have a number of different career move opportunities, why retail?