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Also from Paula Rosenblum...

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Paula Rosenblum

Managing Partner
RSR Research

Boy, that's not going to go over well with customers at all. If I were CVS, I'd have a ball with that in my advertising campaigns.

I wonder a couple of things: 1) What is the actual tax percent Walgreens pays? 2) I can't believe the income it earns in...

ABSOLUTELY.

It's hard to say where they should start. In fact, I'd like to say establishing standards for the retention of customer data, but the way things have been going, by June there will be new issues to tackle.

Three cheers for the NRF for doing the right thing here!

...

Oh God...are we seriously going to look at yet another industry to teach us how to do what we already know we have to do? Last time round, the industry decided to be more like the airline industry. We all know what a success the self-service model was (not...

I think Cathy Hotka has had it right all along. We desperately need an ISAC in retail, and it should include retailers, banks and (I guess) major developers.

Heartbleed is bigger than retail, that's for sure. Everyone and their mother (literally!) has wireless connectivity in their homes - and Cisco...

The problem here is that there's a presumption that people remember what Loehmann's stood for. They don't. That was the issue in the first place. It just fell off the relevancy radar.

I did a very small sample poll among friends I had that used to go there regularly when...

Some of these products are actually owned by "agribusinesses" now - which was uncovered when they battled against GMO labeling in California, but some don't...and it's a great idea in any case.

To me, this is the best sign I've seen of Target returning to its roots yet. This is...

This is a tricky one. It may well interfere with its core brand identity, but that identity (fast food) is under fire anyway because of its lack of nutritional value. I think it's clear the company is changing and this sentence really says it all: "Free Wi-Fi and earth...

Interesting. I've actually been on a rant about this for a while now.

On the plus side, merchants have finally embraced science as a tool to support their activities. But there's a negative to it, and Ms. McKee has got it for sure.

In fact, our data showed this to such...

I think it's important that a merchant has been named president. In the old tradition of Federated there was a split structure, with one leader in charge of merchandising operations and the other in charge of the money and other operations. This is the right move, and sends an...

Well, I'm thinking that a retailer reading this would say "Well, who cares about the loyal one? Give me the frequent one every time." So maybe what's flawed is our definition of loyalty.

In fact, some retailers don't even call their programs loyalty programs. They call them frequent shopper programs....

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