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Paula Rosenblum

Managing Partner
RSR Research

It's a question of where CVS is getting its profit margins. As Stephen observes, they lose sales on all OTC medication and HBAs.

But if they are making money on their pharmacies then CVS does well and Target gets out of the distraction of managing a pharmacy (one of these...

When I think of Apple's culture I think of fanatical devotion. If you've ever written a piece that says anything remotely negative about the company (and I have), you are bombarded with people who are sure you a.) don't know what you're talking about and b.) are an ignorant...

Sometimes I think these things are a bit overblown. Food deliveries, sure. But other items ... convenience is not having to be home when the product shows up, knowing when it is coming (time of day, not the exact minute it's going to arrive).

But I have become really enamored...

I think the Friedman Doctrine (had no idea it had an author, I just knew it was B-school 101) is hopelessly near-sighted, out-of-date and counter-productive to our society as a whole. I'm much more bullish on the notion of conscious capitalism, which states that a corporation also has a...

I am no longer sure retailers actually WANT their in-store employees to stick around unless they decide early on that they're management material. Then they'd have to pay them raises, and the model doesn't really lend itself to that.

Now, that doesn't mean the model is ripe (or over-ripe) for...

I think the current ad-supported web model deserves to die. It's not as much privacy concerns as it is sheer annoyance.

Am I keen to replace that model with a model where the browser owners gets the ad revenue? Not so much, but something has to change. Re-targeting creeps out...

Brilliant! It used to be that retail executives worked in stores so that they could see what their store associates faced and what their customers saw.

Mr. Cornell is putting a twist on it. He's going to their homes because, well, that's where they shop a lot of the time,...

I am really surprised the subject of privacy and data sharing keeps coming up. Consumers of all ages have just said no many times. The dream that Millennials wouldn't care has thus far not been borne out in any study.

Perhaps we would be better served as an industry by...

I think there'll be a period of time when customers from one try the other, but unless there is something very compelling (and I just don't see it being pharmacy, either), they'll go back to their favorites.

...

The last time we ran a survey on the subject, we found that more comp sales over-performers had a dedicated e-commerce warehouse space, regardless of retailer revenue.

I'm not crazy about Zumiez's plan. I'd rather see store associates wait on customers and warehouse personnel pack orders. I would also argue...

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