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Paula Rosenblum

Managing Partner
RSR Research

Somehow this logic seems very backwards to me (lipstick-wearing, Netflix watching or otherwise).

I've always understood companies like Nordstrom Rack and Off Fifth to be for the aspirational Nordstrom and Saks shopper. This creates a problem for Macy's because it is already a mid-priced department store, so who are its...

I do indeed think they have taken it too far. Dialing back, however, is not going to be so easy. They have lots of co-dependents now — consumers.

As they say in AA, the first step to recovery is admitting you have a problem, rather than blaming everyone else.

Our data...

Here's the thing. There has never been a question that BOPIS (official worst acronym ever, by the way) had a market. Whether via click-and-collect or click-and-have-it-delivered, the customers are there.

What hasn't been there is a profit model. With very few exceptions, it has proven incredibly hard to make money...

As Cathy Hotka points out, Whole Foods does a great job at checkout. So does Publix. In fact I think it's one of the main reasons people like shopping there so much. The chain drugstores seem pretty egregious in this regard.

The problem is simple enough, really. Tweak payroll down...

I thought this was a big part of the consumer value proposition for MCX?

If so then it's really smart of AmEx to launch this. In fact, it's smart for AmEx to launch this all the way around. After all, the processor has taken some real hits lately. I think...

I was all set to say "Well, 'mom' has become such a generic title that I think there are Mr. and Ms. Moms all over the place."

Then I saw that in other countries it's called "Amazon Family." THEN I got mad. This definitely falls into the category of "What...

It is a statement about the terrible state of race relations in this country that even asking to talk about it meets with criticism and cynicism. I think racism was still here, lying dormant and a variety of circumstances have caused it to come back into the public eye.

One...

We've found in our studies that the digital marketing group struggles to find its place amid existing marketing groups (as I mentioned earlier this week when talking about FSIs).

The thing retailers seem to like about digital marketing is it's not very expensive to just send it out. Just like...

These men have a self-hatred that's hard for me to internalize. Is it smart business? It's dumb across every dimension I can imagine.

Plus, what about all those "synthetic" babies that are born to opposite sex couples?

There's something for everyone to be disgusted by in this series of remarks. The...

Our research has shown us that digital marketing hasn't really matured in the retail enterprise. It doesn't necessarily report to the right person, and metrics (which should be straightforward) are very unclear.

Plus we were able to see firsthand when JCP stopped running print circulars (FSIs) how sales tanked.

It's going...

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