Paula Rosenblum

I just visited the new BB web site to see what the hub-bub was about. I was able to determine that, with the information provided, I'd be unable to make an educated decision on what PC to buy, if I was in the market. But I suspect I'm not...

Huh? RSR has been talking about 5Cs for a couple of years now (Customer, Context, Content, Commerce, Community). I guess Cs are "in" this year.

Anyway context=relevancy. So whichever of those 4 Cs above include relevancy, that's the one I vote for.

I think the message is the same across the board. There are times when shoppers need to speak with actual humans. Whether it be in the store, or when they get in a jam online.

Nothing is worse than Voicemail hell..."press 2 to go here, now press 3, now press...

This is a complicated question and goes far beyond what language should be spoken on the sales floor.

I live in Miami, and I don't speak Spanish. This means I can't really communicate with my gardener, cleaning lady, or half the people I run into on a daily basis.

The core...

Let's not forget that it wasn't for nothing that the company tried to reinvent itself. Johnson had the right idea, just terrible, awful, horrible (pick your negative adverb) execution and not enough money to get the whole job done in any case.

Johnson himself was pretty frank about what he...

So, let's see...retailers will be trading in a $1000 low margin device for a $500 low margin device. Feels like a "push" to me.

The only use I see for PCs/Macs in the long term is for actual applications like spreadsheets, creating presentations and the various and sundry graphic apps....

Do we really not get the issue here? It's that the phone is better informed than the store associate. It's only a problem if you really want to keep your stores. If you want to keep those brick and mortar stores, it might be better to ask a different...

You know, I don't like the idea of this deal. While Macy's has been able to subsume all those other chains under its name, those were different times, and it was still a neat trick. I just think it'll result in a single diluted brand. It's one of those...

See my article from yesterday. People like Mr. Miller are quite dangerous. Having said that, in a free market, people vote with their wallets. Consumers continue to shop at Whole Foods, Container Store, Starbucks and Costco despite criticism from (I am so tempted to spit the word back at...

There is no doubt that RFID's biggest disruption potential is exactly the way American Apparel is using it—replacing existing physical inventory processes (although 'every day' seems a bit much).

The problem is, has been, and will continue to be the cost of readers, NOT tags. Physical inventory is about far...