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Paula Rosenblum

Managing Partner
RSR Research

As a [former] local, I think Dick has it exactly right. It's not about Fenway—it's about Boston University and its students.

Given the huge population of students there, a store that's larger than small but smaller than large will help the company a lot.

...

I don't think so. Amazon has its own problems—and they have very little to do with Walmart. Generally, it's a different customer.

I don't see Walmart taking share away from Amazon. Its biggest problem is retaining its existing customers. Maybe (maybe) its customers will join it on the web. At...

If it's impossible to verify the product, then don't have the marketplace. If you recall, eBay had a serious counterfeit problem some years ago. Now, as far as I know, after an outcry from the brands, that doesn't happen anymore.

Forgetting about the bizarre resurgence of Holocaust-themed product for a...

Funny, one of Amazon's advantages is its relative lack of overhead, yet the company doesn't generate a profit.

I suspect shipping an infinite assortment adds a TON of overhead, and opening stores, particularly in pain-in-the-neck delivery places like NYC will actually result in a cost savings.

You know, in my fantasy,...

It's a scary day when I can nod sagely at something Kevin O'Leary says.

Whatever Mr. Lampbert's original plans were, he has buried Sears and messed with his ESL holders as well.

It's a sad end for a good brand. I just bought a new Kenmore Elite washer and drier and...

The obvious answer is "don't promise when the date is so volatile that a blizzard will completely derail you." I know consumers have an expectation of rapid delivery, and certainly retailers know it too, but when you take all the "slush" (oooh ... a pun!) out of your delivery...

I agree with Frank Riso 150 percent. When I first read the release I thought "Why there? They should be in Times Square." In fact I assumed it was until I read more carefully.

Wrong move for wide appeal.

...

I have a couple of observations.

I'm not sure how many of those attributes they respondents were expected to select, since they add up to more than 100 percent, but less than 200 percent.

But the more important thing to me is that there is really no consensus on one or...

I think two things:

  1. This is a solution looking for a problem, and
  2. What Ron Johnson learned at J.C. Penney is that he doesn't want to work with the "masses" anymore because he doesn't understand the way they think. That's probably how he's wrapped his head around that failure.

Still, it's hard...

I never believed that sales tax collection was going to impact Amazon's performance, even though a lot of others seemed to think it would.

Amazon's biggest competency is that you know they'll be close or better on price, but their delivery performance is impeccable. And according to our data, that...

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