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Kai Clarke

President
Kowa Optimed, Inc.

No. Phones are clearly becoming the mobile device of choice, and once retailers understand that they should be providing self-created apps for these, and not trying to divert the consumer away from their preferred mobile device (who wants to juggle 2 devices at once?) they will focus on enhancing...

All of these retail models represent a threat to c-stores, as each has the potential to change their footprint to become more like a c-store, albeit with their specialty emphasis, at the core of their retail focus.

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This is a great idea. With the large share of eyeballs that Facebook has, now it can start pointing to a share of wallet as well when it promotes its advertising. In addition to everything it offers, it can now start to include transactional purchases (albeit simple ones) as...

Strong Internet capabilities, including electronic coupons, discounts, aisle and category information as consumers shop, will all add to the technology-driven supermarket experience. However, we cannot lose sight of the basic importance of retailing; including product pricing, out of stocks, fresh, well-stocked bins and shelves, etc.

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Price is key, and very important to how retailers compete and may become successful during the BTS season. Walmart's push, by focusing on prices, is a great retail position, especially by offering teachers something extra.

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No. The entire premise of "pure-play e-commerce" is the convenience of shopping without having to go to a store. As soon as we push the store factor into the equation, we have dramatically changed the premise of the entire online experience. Nothing can be compared to the online-empowered experience...

Enforce our laws on vagrancy, panhandling, etc., and this becomes less of an issue. Greater external security helps as well, but isn't that why we support our local police? Local police are part of the problem when they fail to support the local laws required by downtown store owners.

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Packaging is here to stay. Besides marketing, there are obvious health issues, storage concerns and of course the business viability of the product and the store.

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Social media is not, and should not be a customer service channel. By creating this, companies are sidestepping their ability to properly record and report the issues internally, let alone create solutions that can be spread throughout their customer service process. When consumers seek out alternative channels to vent...

Offer it upfront, calculate (and show) it as the consumer purchases each item and clearly communicate what it takes to get free shipping at the beginning of the purchasing process (and even throughout each step)...how much simpler can this get for people to offer something for nothing?

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