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Kai Clarke

CEO
American Retail Consultants

C-stores have been trying to fill in as an alternative grocery shopping experience for years. However, this is a difficult line to walk when your profits come from offering a broad selection of single drinks, cigarettes, instant foods, house branded drinks, etc. This is always a key component for...

Increase the number of people answering the phone, is the real solution here. By doing this, you not only minimize the wait time, or the need for any alternatives, but create faster, solutions for your customers, who are already frustrated. Once this is done, more companies will stop looking...

This is a poor study with poorly designed parameters and too specific of a question base. By avoiding the main questions of why a homeowner purchases a specific home, this study "creates" correlations between retailers when one really doesn't exist. However, favored retailers should always maximize any opportunity to...

Technology is only a tool. The important components in retail today still focus on delivering the products that consumers want, at the prices they will purchase these for (profitably), without incurring excessive inventory costs or out-of-stocks, while minimizing the promotional and incentive costs.

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Welcome to the world of Amazon! Broad delivery time schedules are a poor retail decision. Target's decision to shorten this is a move in the right direction, but they need to deliver an even shorter and more accurate delivery promise if they hope to compete with the rest of...

This is an interesting position, but the article neglects to raise the increased costs which a 10 hour day incurs, since 2 hours of each day would be paid at overtime. In the USA this would be a poor decision.

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Consumers don't need to be aware of how well-connected brand loyalty is for a particular brand or product. Instead they need to have retailers continuing to manage their expectations so that they can align these with their efforts to increase traffic, peripheral sales and ultimately product revenues.

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Sell, sell, sell. Sycamore has a clear valuation of this purchase, and the only logical position would be to sell the real estate for increased profits, while closing down poor performing stores. Then sell the smaller, higher performing (and perhaps more profitable) remnant at a profit.

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Out of stocks will be one of the biggest challenges for Gap. Small "test" orders, as part of a fast fashion model, also court increased out of stocks, which result in lost customers, both short and long term.

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Tracking consumer behavior connected to digital ads will not result in more ad dollars being spent on this type of advertising. Because this single survey indicates that it works doesn't mean that everyone agrees with their findings and what their next steps will be. Traditional ad mediums like print,...

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