Bernice Hurst

The clue is in the description - performance-based. The measure should represent each level's actual performance, not their performance as it's affected by those further up the chain. They're the ones who should carry the can for the results of their performance, good, bad or otherwise.

First - not everyone who freaks out when confronted with a problem and unhelpful sales staff are mentally ill. But they might become so if confronted with intransigence.

Second - an apology can be the worst possible approach if phrased "all I can do is apologise".

Third - find out...

PR...PR...PR...PR...PR...PR -- cynic alert -- I am a loyal supporter of Oxfam and an occasional shopper at M&S BUT for those of you who do not live here, let me point out that most of us are frequently offered doorstep collections of old clothes for charity and/or have a...

Easy peasy -- associate knows what customer does/doesn't like so reduces time needed to find something they're willing and eager to buy. Plus associate increases opportunities for earning commission -- while spending less time persuading customer to buy. This is what I call personal shopping.

My mother in SoCal was sorely disappointed in a Costco purchased product last week, branded Mortons of Omaha. She had assumed a connection to a classy steak chain called Mortons, I think. When I checked the packaging for her so she could write and complain, there was no website...

OK, so we all have free choice and we're all encouraged to take personal responsibility and vote with our wallets. BUT BUT BUT as with much advertising, marketing and merchandising, those looking primarily at their bottom lines do everything they can think of to prevent consumers exercising those choices....

Some people shop at Tesco because they love it and believe it to be the best cheap supermarket there is.

Some people shop at Tesco because it is the only supermarket within striking distance of where they live (have you guys heard about Tescopoly?).

My feeling is that none...

It's no news that too many people eat too much food and think the consequences can be most simply dealt with through medication. Objections to urging food companies to be more responsible vs people taking "personal responsibility" have made the situation even worse. Yet again, I hear...

My response was "very rare" purely on the basis that there is generally less margin in "healthy" foods and snacks. It is the sheer process of processing -- and adding cheap ingredients to raw ingredients -- that makes what is more often available at checkout its excuse for being...

How often has someone here said, "caveat emptor" (buyer beware)? Does anyone know how to say retailer beware? Or remember that we are almost unanimous believers in personal responsibility? I agree that retailers may have to pay the price with a possibly increased level of returns but here's a...