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James Tenser

Principal
VSN Strategies

Uber's Corner Store delivery concept could be a way to help its drivers fill out their schedules between customer rides. Seems like Uber is searching for a formula here.

There are a lot of variables to test, including the limited merchandise offering, price structure, driver compensation, etc. My chief concern...

No surprise to find that Amazon is cutting trade deals and taking allowances from some vendors. If brands are paying then they must believe they gain a business benefit, or are at least fending off damage.

What's a bit troubling about this is its lack of transparency to shoppers. Amazon...

My wife and I recently received a set of crafted "redneck wine glasses" made from Ball jars bonded atop short glass candlestick "stems". They are pretty handy for margaritas too.

Lots of restaurants use the jars as water and cocktail glasses these days. They are very sturdy, inexpensive and they...

One of my Laws of Retail is never make the customer wait to pay.

Perfection in this ideal is of course impossible, but it's an aspiration all should aim for, at all times of the year.

Walmart's declaration is an affirmation that it cares about this aspect of the customer experience....

Great, awareness-shifting campaign for the grocery shopper. It made me smile while offering a great lesson about curtailing food waste in an increasingly crowded world.

Sure there's beauty in ugliness—especially where lower prices and equivalent nutrition are the formula. Those dirty carrots sell themselves.

At first I thought it made more...

Let's face it: Scan & Go on the mobile phone didn't make the in-store experience more pleasant convenient. It it did, shoppers would have used it in higher proportion.

Any process that adds effort to the search-and-obtain journey by adding tasks in the aisle must deliver clear offsetting benefits to...

Carry-away fresh food makes pretty good sense in Walgreens urban, walk-to locations; somewhat less sense in suburban, drive-to locations. Sushi from a cooler is a judgement call in any location.

I don't see made-to-order items on the horizon in chain drug stores any time soon. But the big guys already...

Gray market goods—genuine products manufactured for a particular market or country, but which are re-sold by distributors for greater profit in another market or country—are a problem that has vexed brands for generations. I don't believe it is a very large issue here in the U.S., thanks to some...

Tools for setting base price in grocery using optimization have moved well along their life cycle since they were introduced in about 2000. The basic science is fairly well-known by now and there are many choices available.

In an increasingly promotional environment, adjustments to base prices (even those calculated using...

With this latest online overhaul, Walmart is likely to score gains first from shoppers who already know and patronize Walmart.com. New shoppers might need some convincing.

But there is where Walmart's brick-and-mortar foundation may prove to be an advantage. It can easily justify using both in-store promotion and national advertising...

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