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James Tenser

Principal
VSN Strategies

The so-called "tax inversion" controversy is gaining big national attention due to this announcement about the Burger King - Tim Horton's deal. But the previous Walgreens - Boots acquisition story was kindling to the fire.

Of course CFOs at multinational retailers are tasked with finding and implementing the best legal...

Shades of Stew Leonard's. Nothing wrong with a few animatronics and costumed associates if they help shoppers past the tyranny of the last two pennies of price.

I'm glad I don't have to perform the chicken dance at work. But it's all good clean fun and probably a step up...

A no-brainer, really. It's not as if New Yorkers are unfamiliar with the Walgreens brand. Co-branding is a natural way to make the transition.

Along with the neon outside, I'd start with the private label packages. Some regional advertising might help too. But don't tinker with the Duane Reade...

Yes, all these players will compete over the same pool of dollars. Their value propositions are not identical, however.

Amazon knows an incredible amount about what its shoppers do on its platform. It knows much less about what those same shoppers do elsewhere. Google and Facebook have different views of...

Uber's Corner Store delivery concept could be a way to help its drivers fill out their schedules between customer rides. Seems like Uber is searching for a formula here.

There are a lot of variables to test, including the limited merchandise offering, price structure, driver compensation, etc. My chief concern...

No surprise to find that Amazon is cutting trade deals and taking allowances from some vendors. If brands are paying then they must believe they gain a business benefit, or are at least fending off damage.

What's a bit troubling about this is its lack of transparency to shoppers. Amazon...

My wife and I recently received a set of crafted "redneck wine glasses" made from Ball jars bonded atop short glass candlestick "stems". They are pretty handy for margaritas too.

Lots of restaurants use the jars as water and cocktail glasses these days. They are very sturdy, inexpensive and they...

One of my Laws of Retail is never make the customer wait to pay.

Perfection in this ideal is of course impossible, but it's an aspiration all should aim for, at all times of the year.

Walmart's declaration is an affirmation that it cares about this aspect of the customer experience....

Great, awareness-shifting campaign for the grocery shopper. It made me smile while offering a great lesson about curtailing food waste in an increasingly crowded world.

Sure there's beauty in ugliness—especially where lower prices and equivalent nutrition are the formula. Those dirty carrots sell themselves.

At first I thought it made more...

Let's face it: Scan & Go on the mobile phone didn't make the in-store experience more pleasant convenient. It it did, shoppers would have used it in higher proportion.

Any process that adds effort to the search-and-obtain journey by adding tasks in the aisle must deliver clear offsetting benefits to...

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