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James Tenser

Principal
VSN Strategies

I suppose we can stipulate that fulfillment and delivery have always been the hardest parts of e-commerce, and its primary competitive disadvantage versus self-service brick and mortar stores. It's fairly self-evident: the cost per unit to ship a pallet of items to a store is significantly lower than the...

I believe there are two relevant and related trends that are pertinent to this discussion. The transformation of some regional enclosed malls into open-air centers is certainly one of them. The other is the development of modern mixed-use developments that combine mid-rise housing, shopping, services and even schools.

Here in...

The validity of user reviews depends upon the presumed integrity of the reviewers. Paid ads should be identified as such. Amazon's legal action is welcome now, but it has already profited greatly over the years from turning a blind eye to this odious practice. The question remaining for me...

Phased, perhaps, but not eliminated so soon. All the reasons are well identified by commenters here. We need POS for the subset of transactions that still use cash. The appropriateness of conducting transactions on the store floor will vary with the product type and quantity of items. Some shoppers...

Isn't Walmart's latest re-focus on net-net-net pricing an echo of prior events?

I'm sure its EDLP orthodoxy faces continuous assault from competition, vendors, in-store goals, economics, deal structures and more. The result is a kind of "bracket creep" on vendor pricing that can advance over time. At certain occasions in...

"Heavens no"? Does Gov. Pence actually want us to believe that signing this bill could possibly have been a non-event? With the Final Four basketball coming up this weekend in Indianapolis, I think we'll see the street protests come to a peak.

Slapping a pseudo-constitutional headline on a law does...

I think too many retailers lose their nerve in the markdown game and wind up ceding margins unnecessarily. Markdown optimization combined with a omnichannel virtual inventory might provide the necessary courage. This creates opportunities to increase sell-through, balance store demand, and take later, shallower closeouts. Shoppers will still find...

Abt looks like a place I'd like to visit. A unique, inviting, upscale shopper experience beats a generic chain format every time. Folding in online sales and a call center are natural ways for a strong mom & pop retailer to widen its reach and reputation without the major...

It's a no-brainer to allocate a small portion of a vast Walmart supercenter parking lot to an order pickup station. The astonishing success of Carrefour and Auchan's click-and-collect concepts in France is a potential game-changer that Walmart might want to emulate.

For me, Walmart's discount incentive is a short-term tactic...

I think the time is ripe for a small-footprint, fresh-oriented, neighborhood food store chain. Just stop calling it a "convenience store" or it will be judged unfairly against that category.

Fresh & Easy is even a pretty good name for such an entity. I think the concept could work as...

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