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James Tenser

Principal
VSN Strategies

Extra co-pays hurt consumers first and competing pharmacies second. I understand CVS flexing its market power, but I cannot support a policy that is so selectively unfriendly to consumers. As others here suggest, I wonder about its legality too.

Like many other Americans I am not a smoker, and I...

Wow, this 34th Street address was the former site of Fairchild Publications during my glory days there at Supermarket News and Brand Marketing. It was also previously the Manhattan flagship location of Orbach's, a mid-priced department store that has since fallen into legend.

Besides its location a few steps from...

We may reasonably hypothesize that difficult or even abusive customers are a primary source of work stress among service employees. This study seems to confirm this. That does not mean businesses should allow customer-facing employees to deviate from their standards of courtesy and decency, however.

We must acknowledge openly that...

In the present post-loyalty era, Whole Foods may be an exception, IF it keeps its focus on perfecting the shopper experience, not on delivering discounts.

Whole Foodies' traits may match up well against the mobile-savvy. Here's where some creativity is in order.

...

We've focused on function in the Apple Watch discussion, but it's form that concerns me more.

I can't quite imagine wearing that hunk of plastic and carrying a smartphone too on an all day, every day basis. I have a few decent watches that I enjoy wearing. Even the cheaper...

Online ordering, delivery and pickup are a natural fit for Whole Foods, in my opinion, because its clientele is a little less price-resistant and a little more interested in a better total experience.

The selection of Instacart as a partner to carry it out is not automatic. There are alternate...

Of course this Whole Foods price comparison is an anomaly. The other competing grocers on the list have always been known for high prices, which are excused due to the high cost of real estate, labor and logistics in Manhattan. Of course the primary reason has always been limited...

Would adding the 8,000 Family Dollar locations help Walmart gain rapid coverage in urban neighborhoods with high traffic potential and advertising synergies?

I didn't think so until I checked a few key metro areas using the store finder on their site: None in Manhattan, but 124 locations encircling it. 81...

Job actions, especially strikes, are costly for retail workers, not just for chain owners. Fear of job loss is a primary inhibitor, naturally, but so is the short-term economic pressure brought by even a few days' interruption of wages.

We judge the Market Basket story to be remarkable in large...

The so-called "tax inversion" controversy is gaining big national attention due to this announcement about the Burger King - Tim Horton's deal. But the previous Walgreens - Boots acquisition story was kindling to the fire.

Of course CFOs at multinational retailers are tasked with finding and implementing the best legal...

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