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James Tenser

Principal
VSN Strategies

The smartphone app that's most important to my work life is probably TimeClock Pro, which lets me track my billable hours and expenses for multiple clients, then export the data for invoicing.

I rely on Dropbox and Evernote to keep tabs on files and notes. I configured my phone's camera...

Sure there's a significant risk of disappointment to shoppers, and last year's experience should give retailers pause. There is a cold argument, however, for just capturing those extra sales. If most of them are delivered on time, that's great. The rest still get paid for and you can apologize...

Ubiquitous digital tech (dubiquity?) may suffer a few short-term epic fails, but will eventually prevail and pervade.

Experiments like Google Glass will seem quaint in retrospect, but it and other early wearable tech endeavors provide the user experience lessons required for the design of truly useful IT solutions to come.

...

One: Stunning financial success in the world of emerging tech does not automatically qualify an individual to lead other dissimilar businesses. Smart comes in more than one type and multiples seldom appear in the same individual.

Two: Journalists tend to be conservative about their craft and their institutions, even when...

Amazon's "Make an Offer" price negotiation platform makes great sense for items that are one-of-a-kind or whose value is established by perception. I don't see merchants preferring this option with manufactured or commodity products, however.

Going forward, this could also be a great mechanism for sellers and buyers of classic...

Glad you published this piece, George. Beacons are an intriguing technology that is being used with little imagination so far. (Ken's observation is right on target.) The pilots I've heard about amount to wireless versions of the old instant coupon machine.

That said, I'd anticipate wider and more varied use...

What we have been witnessing is a spreading of the holiday selling peak from one day to a whole weekend and beyond. Black, gray, cyber or pre-season, the deals keep coming, and shoppers know they will begin right after Halloween and continue through New Year's at least.

It's amazing to...

Welcome to the Disney-fication of Whole Foods. (Are you taking note of this, Stew Leonard, Jr.?)

Their creative use of in-store digital media is commendable, although the four iterations may be judged separately as matters of personal taste. I, for one, am far more interested in information about the origins...

I'm a little disappointed in both of these spots, albeit for different reasons.

The generation-Gap spot just felt awkward, without really saying anything compelling about the brand value or its holiday gift solutions. (Points to the two actors, however, for conveying the story with facial expressions and body language.)

H&M's swing...

This is a thought-provoking roundup of data on mobile commerce. Many of the citations confirm intuition. At least one seems wildly improbable.

In general I concur with findings that indicate more holiday purchases will be influenced this season by information gathered via mobile devices, both prior to and during shopping...

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