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James Tenser

Principal
VSN Strategies

Purely from a quality control and cost control perspective, owning rotisserie chicken production seems like a smart move for Costco. But as David points out, there's a potential downside in a new "chicken processing plant" built to raise birds in a concentrated factory environment. Is Costco overlooking an opportunity...

It's a little dangerous to generalize about these issues across multiple retail formats, as this research attempts to do, in part because forecasting of seasonal fashion merchandise is a very different animal compared with the forecasting of perennial fast-moving consumer goods.

This is one of the greatest operational challenges faced...

Great PR coup for the 4D folks, but the ZDNet writer didn't do much homework on the story. If he had, he'd have discovered that Space Genius is at least the fourth or fifth to try this "robotic" concept in retail stores.

I've listed and linked a bunch of similar...

It's not the Thing of the Internet that matters; it's the experience or service it enables.

That's why IoT products demand a whole new take on merchandising. Items in boxes won't cut it when the actual product is an intangible. Sellers will need interactive demos that prove utility and ease...

I share Lee's high opinion of Macy's chairman and CEO Terry Lundgren, under whose watch "The World's Largest Store" has grown into America's largest department store chain.

Massive scale in retailing has its advantages when times are good, but it also can amplify strategic errors and add distance between the...

O! The despair!

Seriously. Does John Menard really need to invent a thin excuse rooted in partisan politics and loathing of labor unions to justify his company's economic decision to put off a few store openings?

Nothing like broadcasting a calculated insult to the presidency if you want to alienate a...

I'd speculate that one reason why some employers stick to a narrow dress and grooming code is that it may be simpler to define and enforce. But the substance of the code often tends to match norms defined by senior management, not necessarily current style trends.

Publix should be thoughtful...

Well of course this is a power play as well as a service offering on Amazon's part. I suspect the pledge to protect transaction privacy will not preclude statistical analysis of aggregate data — a boon for their data scientists. For small and medium sized merchants, it's important to...

Without question, Kroger's portfolio approach with varied banners and formats is strategically correct, in my opinion. It has long enjoyed advantages from running semi-independent geographic banners (KMAs). It makes sense to also segment the market by format or type of demand. Both strategies help to partially offset the paradox...

"Small is the new big?" Well a glib title does not a complete thesis make.

Of course it's important to get your specifics correct when aggregating a big data trove. Debates about the tension between qualitative observation and the massive crunch of quantitative data are nothing new, however.

In my experience,...

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