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Warren Thayer

Editor & Managing Partner
Frozen & Refrigerated Buyer

Many consumers will feel guilty if they don't buy "best" for their families, so it might help raise Whole Foods' dollars and margin. But mostly it will make consumers over-think their purchases and confuse them, adding a touch of angst to the shopping experience. Vendors, already unhappy about the...

A key factor, according to vendors I speak with, is the high expense because so many retailers have turned demos into profit centers. These retailers charge high fees and insist on using specific demo companies. And, the slapdash way that many of these demos turn out irritates hell out...

Most retailers I know have a list of items that index very high when bad weather comes and work hard to avoid out-of-stocks. The pioneer here, I believe, was Mrs. Field's, which had a whole system worked out in stores on what to bake and when and in what...

They linger precisely because of the top two reasons in the poll: Managers avoiding confrontation, or not wanting to go through hiring and training someone new. For the life of me, I don't see how someone can be a good salesperson despite negativity. Best way to handle this is...

Very few brands will pull out, although they'll publicly wring their hands. It'd be refreshing if NFL sponsors announced significant, ongoing donations to groups aimed at ending violence against women, but I'm not holding my breath.

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Ryan's right about rearranging deck chairs on the Titanic. It was my thought also. McDonald's problem isn't Millennials, and that's a silly smokescreen. And the idea that "free coffee" days are going to help turn things around is actually laughable. The factors already mentioned here by others need immediate...

It will make little if any difference to the Starbucks customer, and Starbucks should lighten up. But it all depends on the customer base/target. If your customer base is really turned off by tattoos, then don't allow them. But society is changing quickly. Only a few years ago, I...

I've long believed that the concept of celebrity is ridiculous. One of my favorite books, The Seven Habits of Highly Successful People, nails this quite well, in the early pages. It's one of those disappointing facts of life that's never going to change.

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Whole Foods needs not have the lowest price but it needs to be more in line with everyone else, as lots more mainstream grocers are now carrying organic, natural and better-for-you. It also has to maintain quality and, thereby, trust with the consumer. It will be somewhat more successful...

It all depends on how you define "fashion." In the context here, I see tech gadgets as being a part of a fashion statement, rather than replacing fashion. Since quite a number of people, including teens, still live part of the time in "reality" instead of entirely on their...

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