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Warren Thayer

Editor & Managing Partner
Frozen & Refrigerated Buyer

Doesn't bother me in the least if my supermarket knows which aisles I've been down, where I stopped and spent some time, etc. And if it gets me some money off my bill, great. Simply can't fathom the problem with this, and I share this opinion with many people...

I agree with Gary Edwards completely on what's wrong at retail, but I think the hospitality industry is a different animal. In most stores, "the job" is keeping shelves stocked and clean, and customers in and out quickly. In hotels, at least to some degree, the focus is on...

This should be great for both companies and help force prices down, so long as supply is there. The chart confused me until I went into Walmart's press release, which includes this explanation: "Editor's Note: Savings claim is based on item price comparisons (per ounce) of 26 nationally branded...

For years, because of identity theft worries, I've listed bogus birth dates on forms I fill out. I've gotten birthday "greetings" year-round from all sorts of businesses. And they clearly share my incorrect "birthday" with others, since companies I've never heard of now wish me a happy birthday in...

Hey, this is all in good fun and not a real policy. I think it's terrific. And Tony's got it right... do unto others as you'd have them do unto you!

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The economic model that stores, manufacturer partners and sales/marketing organizations work with is behind most of this problem. Everybody wants lean inventory, low prices, dubious promotions and "someone else" to do the work of stocking the shelves and ensuring planogram integrity. This lack of investment seems to produce just...

I find Facebook pages for businesses to be cheerleaders with little real benefit or credibility. People say when they post negative (even constructive) comments on these pages, they either never appear or are taken off. Like many others, I use Facebook for family and friends only. If I want...

Always good to test new concepts. Too little info, and way too soon to tell if it will do well or not. Don't really see how this concept would dovetail with Walmart to Go; small format, limited SKUs, logistics questionable. Locations will of course be the major key here....

Disgusting. Money seems to run everything now in this country. These people should be ashamed. (But I'm sure they're not.)

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The government should be the consumer advocate, and so should the manufacturer and the retailer. Historically, this seems to be done rarely, as financial interests trump what's good for people in many ways. This all brings to mind the warning notices that were put on cigarette packs years ago....

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