Gene Detroyer

This is a good idea, but hardly a counter to Amazon's logistics edge. For Macy's it adds revenue to a fixed cost expense. That is good.

But, the real edge Amazon has is that they can provide considerably more choice of items with considerable less revenue per dollar of...

The success of in-store clinics is not related to the Affordable Care Act. It is something more basic than that.

In-store clinics will continue to grow, if not boom. They hold a sustainable competitive advantage over comparable services. No matter what the future of healthcare in the U.S. brings,...

The most frustrating part of the Costco.com site is that you can't get the same items you get at the store.

My wife and my kid's families are all are regular Costco shoppers. The only thing that stops them from shopping there more is that you have to go...

There is only one reason that Target should be discontinuing Kindle ... that is margin and movement. If any other reasons came in to play, they are shooting themselves in the foot.

Yesterday, if I wanted to buy a Kindle at a brick & mortar store, I could go...

Well, it isn't going to succeed with this man. Maybe others will like it. Personally, I find NOTHING compelling about what they offer. I don't even want to spend 15 minutes on the phone with someone, let alone pay a premium for doing it.

I get the same service...

Manhattan is ready for Wegmans. The alternative supermarkets (Whole Foods and Traders Joe's) have been successful. The old line stores (D'Agostinos and Food Emporium) offer nothing unique. The challenge of course is space, but like Whole Foods, Wegmans' type merchandising would be conducive to a multi-floor layout.

From Day 1, it has been clear that Sears Holdings is not in the retail business. There is no turning either Sears or Kmart around and Lampert knows this and knew it before he got involved in the business.

SH's objectives is simply to maximize their assets. MetaScale may...

Self-checkout IS exceptional customer service!!!

I regularly go to Home Depot and CVS, both with self-checkout and most often find customers choosing self-checkout over the manned lanes. I have given examples from Home Depot regularly on these discussions. The latest from Saturday again reinforces the self-checkout preference. HD had...

There are 50 million visitors a year to New York City. Certainly, with all the hoopla about the Uniqlo store in Manhattan, many have discovered this unique and creative retailer.

Those who visit go home. If they are impressed and like the offering, they can wait until Uniqlo opens...

As the online pie continues to grow bigger and bigger, programs such as these become more important. The largest downside of e-tailing is the anonymity of the retailer. This goes a long way to solving that problem.

It also is an opportunity for small retailers. It becomes a badge...