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Gene Detroyer

Professor
Independent

I like Girl Scout cookies, but I haven't seen a Girl Scout at my door in 20 or 30 years. I have always bought my cookies at the office, from the mother or father. There aren't may lessons in that.

Once upon a time, Girl Scouts went door-to-door and so...

Free two-hour delivery. Can't wait until it comes to 10022!

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I don't know why a retailer would not do this. Great exposure. Ease of sale. Isn't that what retailers are in business for? I did not see anything where a retailer could not participate in both Google and Amazon.

The process is all about clicks. Minimize the clicks and sell....

Heavy experience with digital tech is absolutely a bonus for retail CEOs. CEOs are all about the future direction of the company and at retail, it is digital. As Jack Welch said in 2000, referencing the kind of CEO GE should have, "The Jack Welch of the future cannot...

I am sure if I worked retail during the holidays that I would hate Christmas music. As a shopper, I never notice the music except at Christmas time. It must be the familiarity. But by the time the third or fourth song comes on, I am annoyed. The first...

It is Christmas. I will buy my wife a present or two (Shhhh! Don't tell her). I will only buy from a retailer who will allow me to return it, because the chances it will be returned are huge.

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When in the history of private label has any supplier decided to stop selling to the retailer? Why do we always ask this question?

If the product is very good, it will be very successful. It is that simple.

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I don't bet against Starbucks. Even when they make mistakes they seem to approach fixes well. The strategy outlined makes sense, but there are a few considerations.

If they are going to serve food, it must get better. In my experience is it is far from fresh and smacks of...

This is really cool. The thing that makes it special is the tie-in with the credit card. It is all about convenience.

However, as some of my colleagues expressed, when will this type of communication be too much intrusion?

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Bravo, Ben Ball!

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