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Gene Detroyer

Professor
Independent

I believe online has created a new metric in ease and convenience for the shopper. How can a brick-and-mortar store match the ease and choice of merchandise of online? Online has raised the expectation.

Here is how my most recent shopping experience sets my expectation. I needed new dress loafers....

If this move generates a general wage escalation across the country, Walmart wins big. It is estimated that this will add $1 billion to the economy. As others follow, not just retailers, it will add billions more. Unlike those at the top of the economic ladder, who spend only...

I believe 10 percent is a high churn number for a premium service. The expectation for promised service should be very high and it should be met at the highest level possible. The report is surprising and unacceptable. The only acceptable "drop out" reason from Amazon's management's point of...

If you are talking about cafes, coffee shops, bars, public spaces, etc., I see plenty of young people gathering. These places seem to be more social than they have ever been.

If we are suggesting that a retail store selling apparel can become a social gathering place in order to...

Simple—the loyalty program will never make up for a less-than-adequate product offering.

...

Sometimes we get cross-definitions of the word "television." Is television the activity or the device? "Back in the day" it was the device. Today it is the activity. That 48" device on my wall doesn't dictate what I can watch. There are eight different sources that I can connect...

55 percent to 85 percent of all M&A is a failure. The measure of success of course is to increase shareholder value. At the far end of the failure scale is horizontal M&A that involves mature companies in mature markets facing great outside competition. Sounds like Staples/Office Depot. This...

And why would Target be better positioned for the growth in the U.S. today than it has been in recent years? Overall the U.S. retail market is saturated with no prospects to grow on average by more than 2 percent to 2.2 percent a year. So the question is...

Am I the only one that bristles when Target calls their customer "guests" rather than customers?

...

Zappos is probably the most employee-centric company in the world. But in addition to that they are also the most customer focused. I like their hiring model. If after a round of interviews, they deem you to be a Zappos guy/gal and offer you the training program, they also...

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