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Gene Detroyer

Professor
Independent

This is almost too bizarre to understand. I can imagine the management meeting at General Mills...the chair of the meeting opens with the following statement, "How can we continue to lie to our customers without getting sued?"

Obviously, telling the truth is not an alternative.

...

Are food courts potentially a material differentiator for malls to online shopping? You are kidding, right? The food at home, where I shop online, is considerably better than anything at a food court.

Don't lose focus here. The mall is the dog. The food court is only the tail. Fix...

As a former Walmart vendor, I find it hard to imagine that the problem is technology or SKU management. The technology is such that there is no reason for a vendor not to have product in the store. It really is in the vendor's hands.

If so, two issues rise...

I hope Fresh Direct is reading this. Wow! What convenience. No more making shopping lists, handwritten or otherwise. Touch "send" and the groceries come.

How should non-delivery grocers respond? They have only one choice. Provide the shopper with a similar app. Shopper touches "send." When the shopper gets to the...

Target continues to look for the silver bullet. Could Target be the next JCP?

...

Selling a large block of shares is not a problem. Selling the majority of shares does raise a flag.

That being said, I believe the largest part of executive compensation should be in stock. It aligns the objectives of the leadership with that of the stockholders. I believe so much...

This one is simple. Who is responsible for protecting the data? If it is the retailer and the data is breached, the retailer pays the consequences. Perhaps, next time they will be more diligent.

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Call these people what you want, but in retail the customer experience is marketing and marketing is the customer experience. How can you have two heads on this horse?

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As a follow-up to Joel's comment...a store-within-a-store is exactly what McDonald's has done in Paris. Their McCafe is a cafe within a McDonald's. It is more French in the coffee they serve and the food they offer than American, which is served in the "hamburger" part. Check out the...

I sit here with my venti dark. I am at SBUX 3 to 5 times a week. Fortunately, their new food offerings have saved me hundreds of calories and many dollars a week. It has gone from good to awful. Forget about the selection. My colleagues have described it...

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