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Gene Detroyer

Professor
Independent

Adweek's list in on the money. It makes ultimate sense for all those reasons listed. However, the difference between these stores and the traditional brick-and-mortar retailers is that they will be the tail, wagged by the big dog. They will be opened to enhance the online business for both...

Aren't they already dealing with robots?

...

I assure you, the underlying reason CVS stopped selling cigarettes was that it wasn't very profitable. The margins are tight. The regulations and inventory control are heavy. There is great concern about shrink. CVS made a business decision and turned it into a PR positive.

Did they stop selling soda?...

Please, not multiple devices.

I have been quite impressed where associates have used tablets. It provided any information need and could share (visually) with me. The latter is important. Include the customer in the process, no matter if it is an inventory check, pictures of alternative items, specifications ... never...

Zappos is special because of the uniqueness of its founder and his past experiences. This model will fit at Zappos because it is part of the culture. The customer-oriented culture can not be sustained with bureaucracy. In this culture there isn't a lack of leadership, it just isn't given...

Boy, was I wrong on this one. Originally, I thought Walmart would be extraordinarily successful operating c-stores. I have found the convenience store channel the weakest operational segment of the mass/grocery/drug/convenience quartet. My assumption was that Walmart's strength in operations would win the day and they would eventually gain...

I think Tom's article pinpoints it, "With restaurant sales and travel spending strong, some felt more consumers were choosing experiences rather than traditional gifts." We wrote about this trend several weeks ago.

To repeat, when quizzing my grandchildren (ages 11, ten, seven and seven) on what were the best Christmas...

The biggest reason and the smartest reason is the shift toward online selling. While the holiday retail overall sales numbers were a poor -1 percent, I have read traffic numbers down at brick-and-mortar stores by as much as 10 percent. If you have 10 percent fewer people walking through...

As we noted a few discussion ago, Amazon Prime membership increased by over 3,000,000 people. From a behavioral point of view, that means that 3,000,000, more people are likely to go to Amazon first to do their online shopping. If they do and if they find what they want,...

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