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Gene Detroyer

Professor
Independent

Fred is creepy. I have never been hugged in a store and I'd like to keep it that way. One complaint should be enough to stop it all. A smile and a thank you are as far as one should go. If the "thank you" is a little boisterous,...

You can change the CEO 10 times and the results won't change. Once upon a time, people went to the counter at Woolworth. Once upon a time people went to Howard Johnson's. Once upon a time people went to McDonald's. Successful business models rarely last more than about 25...

FIX THE SYSTEMS. This is bizarre.

...

I imagine it was several years ago I wrote that there wasn't a TV show I watch in real time. All I want to watch are recorded for later viewing and skipping the commercials. I qualified that excepting sports and news.

But, this discussion made me re-think my behaviors. In...

There is a huge difference between prime retail space and retail space. Where the location is a destination rather than a particular store, rents will continue to rise. Otherwise, rents will go the way of retail sales, flat to up up 2%.

The U.S. continues to be over-stored versus the...

"The division represented less than one percent of Gap Inc.'s $16 billion in annual sales." A company should always be trying new things and when they aren't working and have little future kill them. Most companies fail on both counts. They don't try new things. Then they go with...

I don't know what went wrong. Isn't that what beta is for? Amazon either fixes it or determines they do not have a competitive advantage versus the current competition.

...

The "next-two-hour" mindset is hopefully hyperbole. But otherwise these statements are well directed, not with regard to a specific generation, but with regard to how companies should be run and leadership should take place. We can look at the "great" companies that have come and gone over the last...

There is nothing more akin to today's online business than catalogs. The original catalogs were for those who did not or could not go to the stores. Today online is essentially that catalog business.

But I as a customer am out of the catalog loop. Between my mailbox and my...

Not duplicitous at all. In fact, fascinating.

...

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