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Gene Detroyer

Professor
Independent

This is purely anecdotal, but what I see is that customers prefer self check-out to human check-out. I have written many times that when I am in a retail outlet with both, that I see customers wait to use self check-out even when there is no line at a...

First, let's get over the "free shipping" misnomer. It will help us to understand the issues much better. There is no such thing as "free shipping." It costs something and the customer is paying for it. A $12 item with"free shipping" is no different than a $10 item with...

I am sorry. I do not believe in MAP policies. Once a manufacturer sells the product to the retailer, the retailer owns it and should be able to price it anyway they want (and apparently many do).

I am not familiar with the legal issues here, but would this ever...

I heard this announcement on the news this morning. The idea that closing stores will increase the sales per square foot in remaining stores is just putting a positive spin on a deep and endemic problem for department stores.

Department stores are no more relevant today than the Sears or...

I don't know if Costco will raise its fees. It is not unrealistic to think after five years they would.

With regard to suffering pushback ... a $5 or $10 increase versus the savings the regular Costco shopper experiences is not even a hiccup in the scheme of annual spending...

There was research done on this issue decades ago in banks, DMVs and supermarkets. It was quite simple. People in a queue with and without signage to look at were asked to estimate their waiting time. Those in the queue without digital signage or TV screens overestimated their waiting...

I am a bit surprised at the conclusions. If anything e-commerce and omnichannel should help forecasting total demand. A retailer can service considerably more customers with concentrated inventory than it can by spreading it out among multiple stores. And if you give the stores the power to cover an...

The sponsorships are something the teams should certainly pursue. There is money in it and brands are willing to pay it. This is hardly breaking new ground. Adidas, Under Armor and Nike pay millions for their logos on college jerseys. Under Armour is even paying for logos on high...

If those 400 people have jobs to do, it is a mistake. But I suspect that with appropriate use of technology, many jobs can be combined and eliminated. In that case this process is inevitable and we will see it over and over again across retail and other industries.

No...

Streaming has become the wild, wild West. Today I got a streaming offer from Fandango. The movies they offered were pretty good and up to date, unlike the Netflix streaming. Strangely, while the offerings on Netflix streaming are huge, the offerings on Netflix DVD are much newer and much...

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