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Gene Detroyer

Professor
Independent

Naming a low-wage worker a "manager" has become a way to reduce their compensation. If we take that threshold of $23,660 and turn it into weekly and hourly pay, it is strikingly low. $455 per week. $11.375 per hour.

Every time we ask that "manager" to work an extra 10...

There are multiple dynamics in play, all of which add to the decline of brand loyalty.

Once upon a time, brand loyalty was based on advertising. The advertising world has changed with the change in TV habits and the internet. Today reviews and word of mouth often trump anything a...

I wonder if the Department of Consumer Affairs even reports on undercharges?

Clearly this is an operations issue that Whole Foods must address. But it is hardly a crisis that cannot be overcome. It will not chase the customers away, it will just make them aware.

...

It strikes me that online video has an entirely different purpose than in-store shopping. I fail to see where the two come together. If I am shopping online and want a demonstration and there is a video a click away, why not. If fact, I am more likely to...

No concerns. This is inevitable. Once it hits the tipping point, it will accelerate greatly. Consider what it is replacing and the ease it offers. Any delays are just hiccups.

...

The problem with many of the approaches to Big Data is that the companies are using it for short term answers, particularly promotions. That is contrary to the real value of Big Data, which is in strategy. Big Data should be a driver of strategy, not a driver of...

We get all excited and uppity about shipping costs. Rarely do we react the same to labor costs or rental increases. How do retailers absorb those? They either increase prices or decrease margins. Shipping costs for the internet guys will be the same. They either increase prices or decrease...

Companies should use every avenue to build return for their shareholders.

That being said, there seems to be a feeling in this country that U.S. based corporations should pay taxes on their global business. The top 100 U.S. corporations (other than financial institutions) get just over half their revenue from...

It sometimes strikes me as strange how companies let the structure of their P&L drive their decisions. Retailers will "invest" vast sums of money on upgrading stores with the logic that it will attract more shoppers. That investment is depreciated over time and is a "below the line" subtraction....

If Amazon is successful, it is because people want groceries delivered and don't want to go to the store. That is what the traditional retailer must understand and attack. The answer is simple: deliver groceries and provide your customers alternatives so they don't have to go to the store.

All...

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