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Gene Detroyer

Professor
Independent

I teach a domino theory for diversification. Just like the game of dominoes, each step in diversification must be connected to something in place, technology, brand, geography, customers, etc. I use several companies as excellent examples of doing this. Amazon is one of them. The others are Disney, Apple...

Yes, it is absolutely reaching the tipping point.

In the city it is all about home delivery. There are four grocery services now competing. But, the city has definitive advantages on the receiving side. many buildings have doormen to take the delivery and the service have almost round the clock...

As long as retailers think about foot traffic as a business metric, they will be missing the key — sell the products and don't care where that sale comes from.

With regard to the proportion of online versus offline transactions approaching equilibrium, I would say we may be approaching the...

Big yawn. J.C. Penney's problems go much deeper than anything an Apple Watch could help. Max says it well: "once they try J.C. Penney will they come back?"

At this point there is nothing that can make J.C. Penney relevant. The market does not need it. It will go the...

If Wall Street was expecting a turnaround at all, they were expecting too much. McDonald's has nothing to work with. While it has been one of the greatest banners for the value of a brand, it is now experiencing the downside.

Brands have value because they mean something. McDonald's has...

I have reported in the past that at my nearby Home Depot customers will choose the self-service checkout even when there are up to four manned checkouts with no one in line. I have even seen customers wait for the self-service when manned checkouts were available. And I assure...

Laura Davis-Taylor sees the inside game. "It shows they care ... about you ... as an individual."

I would qualify the definition of the "random" freebies. If it is totally random, I do not believe it has any value. But if it is in recognition of a customer, it has...

I have been reading how manufacturing is coming back to the U.S. for the last 3 years. But it is never going to be a full blown trend. Once upon a time, off-shoring was all about cost. While it continues to have a cost component, it is also about...

We must be careful here. As Mark and Marge point out, the person needed to handle this data is not just a data person. Maybe not even a data person. We are educated to analyze, but handling big data by analysis will just get you bogged down in the...

Nice pick George. I agree. The incremental cost of that free coffee is minimal. The response and loyalty and word of mouth by the customers is, as they say, PRICELESS.

There is an excellent book by Gordon Bethune, From Worst to First, about the turnaround at Continental Airlines. It is...

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